GoldBet— player complaints: 42 in English

Don’t play here. This casino is completely irresponsible. I have repeatedly asked them to permanently close my account, but they keep reopening it. I have also told them multiple times that I have a gambling problem, yet they don’t seem to care or take it seriously. Stay away from this casino.

My account was blocked, and a pending withdrawal of $180 USD was rejected; the reason given was that I supposedly have multiple accounts, which is a complete lie. I registered and verified my account with this casino over a year ago. I have made deposits from my personal account at least five times, and this wasn't my first withdrawal—I had successfully withdrawn funds on two previous occasions without any issues until now. The pending withdrawal was generated using a bonus I had successfully cleared; I wonder if the casino disliked that and decided to block me rather than pay out the winnings. I am attaching screenshots as evidence, including the conversations and emails we exchanged. Please note that everything is in English, as this casino does not offer Spanish-language support. The complaint form only allows me to upload five screenshots, so I tried to include the most important ones. 1st: Shows the withdrawal that was being processed before I was blocked. 2nd: A screenshot showing a previous, successfully processed withdrawal, proving that this wasn't my first time withdrawing funds. 3rd: The email notifying me that my withdrawal was rejected and listing the reasons for blocking me—all of which are false. 4th: A screenshot of an email from the casino confirming a successful deposit; I made that deposit months ago using my personal account. I should mention that my account was verified using my real details—including my INE (national ID), proof of address, proof of identity (selfie/liveness check), personal email, and mobile number—all of which were verified and linked. Disputed amount: 180$ Casino: GoldBet Case #: 4721

The player from Hungary has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day.The player from Hungary has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. Written by JeanCasino Analyst & Complaint Specialist Submitted: 17 Sep 2026 Automatic translation:

i have load 300usd to goldbet and have some bonus sittings on bonus sections -freespins, (after FS = 15$) -free chips 30$ after doing all wager boths of the bonus, i have balance left 150$ (from 300$ deposits) i got 2 ready for claims bonus on bonus section, 30$ and 15$ and i click claim it, in an instant my topup balance goes 0 and replaced with bonus that i just click claim 45$ who the hell want to claim 40$ and delete 150$ real balance? i asking support for help, but they are copy,paste, hello friends, your platform have bug a mistake, errors, a glitch, OR A TRAP , where is service mind. you doing repeats CTRL+V bonus policy , nothing i can do,logout and leave, next day i login checking and i see a new bonus 15$ doing activated and go to wager, bonus credits is charge up to my left over, wagering completed easy and claim it. it repeat again, 40$ to 0 replaced with new 15$ . hey,who the hell want 10$ instead of 40$ i urge them again and yes, it is a copy paste scripts bonus policy. casino that traps bonuses to drain real deposits balance lol, crazy logout Disputed amount: 300$ Casino: GoldBet Case #: 4688

My refferal program is banned for no reason,i had over 1100 referals and just started to earn money,they ban my referal program and they just say you broke some rule,why would I broke anything when I just start to earn some nice money. Can you please help me Disputed amount: 11111€ Casino: GoldBet Case #: 4676

The player from Czech Republic has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet.The player from Czech Republic has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. Written by JeanCasino Analyst & Complaint Specialist Submitted: 08 Sep 2026 Automatic translation:

The player from Japan faces an unjustified KYC verification rejection from Goldbet despite providing a valid Japanese ID and additional requested documentation. The automated verification system failed to recognize his official documents, and Goldbet has not provided a specific reason for the rejection. He seeks assistance for a manual review of his ID.The player from Japan faces an unjustified KYC verification rejection from Goldbet despite providing a valid Japanese ID and additional requested documentation. The automated verification system failed to recognize his official documents, and Goldbet has not provided a specific reason for the rejection. He seeks assistance for a manual review of his ID. Written by TomasComplaint Specialist Submitted: 19 Aug 2026 Automatic translation:

The player from Poland has requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet.The player from Poland has requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. Written by JeanCasino Analyst & Complaint Specialist Submitted: 18 Aug 2026 Automatic translation:

The player from Germany has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day.The player from Germany has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. Written by JeanCasino Analyst & Complaint Specialist Submitted: 15 Aug 2026 Automatic translation:

The player from Germany has had good experiences with the casino, including successful payouts, but is currently facing issues with withdrawing 27 euros after completing a KYC verification. Customer service is unresponsive regarding this problem.The player from Germany has had good experiences with the casino, including successful payouts, but is currently facing issues with withdrawing 27 euros after completing a KYC verification. Customer service is unresponsive regarding this problem. Written by VeronikaComplaint Resolution Center Deputy Team Lead Submitted: 08 Aug 2026 Automatic translation:

Hello. I was depositing 10EUR with the 1st Deposit Bonus from the welcome package. After I won nearly 200€ I decided to cancel the whole 1st welcome bonus, including the winnings from the Freespins and the 100% Bonus. I finished the KYC, very fast successfully. Then I made a withdrawal request for about 165EUR and was waiting for 2 days. Now they declined the withdrawal request. And my account got banned, too. They said that I have duplicate Accounts. But, that's not true, because I dont have multiple Accounts. So I wrote to the Support via Email. They Copy Paste the same text from the Email, when they told me that my account is banned from now. I was replying to this answer and was asking again, why they banned my account. I don't have any idea why my account is banned. Especially because my KYC was successfully finished . I'm very shocked about the fact that they don't give me any response. I can't believe that they don't want to give me a chance to clarify the whole situation. I'm very sad about this. Can you please help me ? Text from the email, about my locked account: Your account is locked. Reason: 3.3 Your account with the Website must be registered in your own and correct name. Only one account per person, per household / address, per phone number / email, and per IP address is allowed. Any other accounts that are opened on the Website will be considered as 'Duplicate Accounts.' You must not attempt to open a Duplicate Account, including by providing false or alternative credentials. 3.4 We reserve the right to cancel bets, reject bonuses of any kind, cancel participation in any promotion, as well as permanently ban any customer from the bonus / promotion program of the Website at our sole and absolute discretion in case you opened Duplicate Account. The Company reserves the right to apply some or all above measures or not apply some of measures against Duplicate Accounts in particular cases at its sole and absolute discretion. I'm sorry, that I can't tell you my casino username at this time (because of locked acc) Disputed amount: 165€ Casino: GoldBet Case #: 3631

Hello LCB Team, I am filing an official complaint against Goldbet casino (operating via goldxine.com) regarding an unresolved deposit issue that occurred on May 6, 2026. Due to a technical error on their payment page, I was double-charged for my deposit (Deposit ID: F_279a6f5271e54c9e84d5b50da2af55b9). I immediately contacted their support team on May 6 and provided two separate PDF bank receipts proving the double debit. For over two weeks, their support agents Sophia and Olga did nothing but send automated bot replies. On May 21, the Head of Support (Anna) personally intervened and guaranteed a resolution within 24 hours. They broke their own promise. Right after the deadline expired, agent Sophia sent me a marketing template promoting their slots instead of returning my money. This is an unacceptable and unlawful retention of player funds. I demand that Goldbet manually credit the missing duplicate deposit to my casino balance or issue an immediate refund to my card. I am ready to provide full Zendesk email logs and PDF receipts to the LCB team as proof. Disputed amount: 6.82€ Casino: GoldBet Case #: 4319

I have a blalance of roughly $20,000 CAD in my Goldbet.io account. I tried multiple times to withdraw funds and it was rejected for various reasons. I logged in one morning to try again and my account was blocked. It states: User account banned Ban reason: 3.3 Your account with the Website must be registered in your own and correct name. Only one account per person, per household / address, per phone number / email, and per IP address is allowed. Any other accounts that are opened on the Website will be considered as 'Duplicate Accounts.' You must not attempt to open a Duplicate Account, including by providing false or alternative credentials. 3.4 We reserve the right to cancel bets, reject bonuses of any kind, cancel participation in any promotion, as well as permanently ban any customer from the bonus / promotion program of the Website at our sole and absolute discretion in case you opened Duplicate Account. The Company reserves the right to apply some or all above measures or not apply some of measures against Duplicate Accounts in particular cases at its sole and absolute discretion. *****I do not have a a duplicate account. When I contacted support asking for more information and proof of what they were claiming they provided nothing and said the decision was final and then didn’t reply again. I have seen multiple complaints of the we issue with this site and believe this is a scam website. Please help! Disputed amount: 20000C$ Casino: Goldbet.io Case #: 4256

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I deposited 30 bucks. Played a few slots. Then hopped onto plinko. Hit the 1000x spot at 1 dollar bet proceeded to cash out leaving about 150 on the site to keep playing and next thing you know my withdrawl gets rejected and my remaining balance of 150 disappeared and I got booted with a prompt telling me I'm banned due to duplicate accounts never have I ever made a duplicate account and they will not show me information supporting there claim either. Real convenient I hit a nice win and ALL OF A SUDDEN I have duplicate accounts. Place is a scam through and through and there should be penalties for businesses such as gold bet Disputed amount: 1150C$ Casino: GoldBet Case #: 4338

The player from Ireland deposited €25 on Tuesday, but the funds had not yet appeared in his casino account. Despite multiple emails to Goldbet, he received vague responses and no clear answers, and we asked him to send a receipt screenshot and later the transaction ID and PDF proof requested by the casino. As the casino remained unresponsive under our no-reaction policy and the player later stopped replying to our messages and reminders, we closed the complaint as unresolved for the moment.

The player from Ireland had her account blocked due to the casino's claim that multiple accounts had been opened with her details, which she disputed. She said her winnings were from a bonus that had been wagered, and the casino had first confirmed the withdrawal before later refusing payment. She also reported that she no longer had access to the account and was unsure whether KYC verification had been completed. We closed the complaint because she did not respond to our messages, inquiries, and reminders, so no further investigation or solution could be provided.

The player from Lithuania was facing a delayed withdrawal at Goldbet that had been pending for over 14 days despite completing all verification requirements. He had not received meaningful updates from customer support, which was then ignoring his messages. He said he had more than one successful withdrawal in the past, had passed KYC over 4 months earlier, and was trying to cash out €610 from winnings after depositing €840 plus €60. We were unable to move the case forward because the casino was operating under a No Reaction Policy and had repeatedly ignored our attempts to obtain an explanation. As a result, the complaint was closed as unresolved.

The player from the United Kingdom reported the unjust confiscation of their €4,800 balance and account blocking by GoldBet Casino due to a false "Duplicate Account" accusation triggered by switching browsers. They provided evidence of the support team's acknowledgment of the issue but claimed the casino resorted to predatory practices instead of conducting proper verification. We were unable to assess the case further because GoldBet Casino did not join the complaint or provide any explanation for the account closure and confiscation of the winnings. As a result, the complaint was closed as unresolved due to the casino’s lack of cooperation.

The player from Estonia had requested a withdrawal of his winnings and had received only 2500 euros out of 7000 euros over two weeks. Despite daily attempts to process the remaining withdrawals, the casino continually provided excuses, and his requests remained in processing status. The casino later banned his account, citing a fraud alert from the Visa payment system and related risk monitoring measures, which led to account restrictions and a suspension of withdrawals. The Complaints Team contacted the casino for clarification and requested evidence to support the casino's claims but received no cooperation. Consequently, the complaint was closed as unresolved due to the casino's lack of response, negatively impacting the casino's rating.