GoldBet— player complaints: 42 in English

The player from South Africa is facing issues withdrawing funds from Goldbet Casino after attempting to use a no-deposit coupon and facing accusations of submitting false information, despite completing KYC verification. He also encounters difficulty with bank restrictions on international payments.

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The player from Latvia had their account blocked after completing the KYC process, while their withdrawal requests were repeatedly rejected for the same reason. They had documented evidence of the rejected withdrawals and a remaining balance of €200 that they were unable to access. We asked the casino to explain the account closure and confiscation of the winnings, but it did not join the complaint or provide any response. As no cooperation was received, we closed the complaint as unresolved because we could not verify the casino’s reasons.

The player from British Columbia contested the closure of her Goldbet.io account, which had resulted in the withholding of approximately $20,000 CAD in winnings. She asserted that she had never created a duplicate account, but Goldbet claimed otherwise without providing any evidence. Despite her attempts to resolve the matter directly, she continued to receive generic responses without answers to her specific questions. We were unable to move the complaint forward because Goldbet had a long-standing no-reaction pattern and did not cooperate with our attempts to obtain an explanation. As a result, the complaint was closed as unresolved.

The player from Germany lodged a complaint regarding a transaction for free spins in the game Mystic Totems, which he had purchased for €103.00 but claimed were never activated, resulting in a payout of €0.00. He requested the complete technical game log to verify his claim and demanded a refund if no proof of the spins could be provided. We asked him to forward the casino emails and request the gaming history in Excel format, but no usable evidence was provided. As the casino showed a repeated no-reaction pattern and did not cooperate with mediation, the complaint was closed as unresolved.

The player from Lithuania filed a formal complaint against gbet3.xyz for violations of Responsible Gambling regulations, claiming the operator had allowed him, a self-excluded gambler, to circumvent player protection measures and lose about €10,000. Despite his attempts to resolve the issue directly, the operator's customer support ignored his concerns and provided only automated responses. We assessed that the player had not notified the casino of his gambling problem or requested self-exclusion before the losses occurred, which limited the scope for refund or intervention. The complaint was closed due to the player's lack of response to requests for evidence of self-exclusion requests or further correspondence with the casino.

The player from the Netherlands reported that approximately €1,850 had disappeared from his Goldbet account after multiple withdrawal requests were declined. His account was subsequently restricted despite having completed KYC verification. He sought clarification on the reasons for the withdrawal declines, account restriction, and disappearance of his funds. The complaint was closed as unresolved due to the casino's lack of response and repeated failure to engage in mediation, which had led to numerous similar unresolved cases. It was noted that this issue contributed to a negative rating for the casino, and the player was advised to avoid Goldbet.

I had $587 then I logged I the next day it was gone. So this site is a SCAM!!!

The player from Poland faced account closure with a confiscated balance of 9,300 PLN, accused of having a duplicate account, which he denied. He had successfully completed a prior withdrawal of 550 PLN, offered to provide KYC verification, but his appeal was rejected by the casino. The player had registered recently, played slots, and used a bonus to accumulate his current balance. We closed the complaint as unresolved due to the casino's consistent lack of response in previous cases and their refusal to engage in mediation. The casino's uncooperative behavior led to a recommendation to avoid this operator.

The player from Hungary was unable to withdraw her winnings as the casino blocked the withdrawal and refused to verify her identity without requiring a new deposit. Additionally, she faced an upfront transaction fee and received no response to her email inquiries. The issue arose because her winnings came from a no-deposit bonus, and the casino required a first deposit to verify payment methods before allowing withdrawals. The player was unwilling to make the minimum required deposit and lacked alternative deposit options like cryptocurrency wallets. We explained that the casino set deposit methods and limits, and we could not influence these conditions. The complaint was marked as resolved after the player confirmed the situation.

The player from Poland faced difficulties withdrawing funds from Goldbet after changing her ATM card, which led to repeated requests for KYC verification. Despite sending her documents twice over the previous 10 days, she only received generic responses indicating that her case was under urgent consideration. We initially closed the complaint as unresolved because the casino showed a long pattern of no reaction and did not engage with mediation, which affected its rating. The complaint was later reopened after the casino stated that verification had been completed and the issue had been resolved, but it was finally closed again due to her lack of response to our follow-up messages.

Blocked my account with my deposit money, alleging duplicate account without any proof. Total lack of response from support. SCAM.

The player from Greece noticed that 65 euros had disappeared from her account, and she faced issues with withdrawal as the casino claimed her identification documents were incorrect. Despite sending the documents, she received no response via email or chat. We closed the complaint as unresolved because the casino stopped communicating and did not cooperate in the mediation process. This unresolved outcome negatively affected the casino’s rating and served as a warning to other players.

Very shady website.They definitely tampered with "Wanted Dead or Alive".I've never in my 1.000+ hours of Wanted sessions seen ANYTHING CLOSE to how it reacts on this site.Continiously drops 2x bonus symbols, mostly duel and dead. (9/10 spins)In duel bonus it drops 100x almost every second bonus, but

The player from Turkey filed a complaint against Goldbet.io after his referral program was blocked and a withdrawal of $86 was rejected due to alleged violations without clear evidence or explanation. He denied any wrongdoing and requested specific details about the supposed breaches, proof of the claims, and the release of his withheld earnings. Despite multiple attempts, the casino failed to provide any specific reasons or respond to inquiries, and communication was blocked on their official Telegram channel. The complaint was ultimately marked as unresolved by the Complaints Team due to the casino's lack of cooperation and absence of a valid license or alternative dispute resolution service. The player was advised to select casinos based on reviews and ratings to avoid similar issues in the future.The player from Turkey filed a complaint against Goldbet.io after his referral program was blocked and a withdrawal of $86 was rejected due to alleged violations without clear evidence or explanation. He denied any wrongdoing and requested specific details about the supposed breaches, proof of the claims, and the release of his withheld earnings. Despite multiple attempts, the casino failed to provide any specific reasons or respond to inquiries, and communication was blocked on their official Telegram channel. The complaint was ultimately marked as unresolved by the Complaints Team due to the casino's lack of cooperation and absence of a valid license or alternative dispute resolution service. The player was advised to select casinos based on reviews and ratings to avoid similar issues in the future. Written by MartinaCasino Analyst & Complaint Specialist Submitted: 08 Feb 2026 | Unresolved : 07 Aug 2026Automatic translation:

After placing a small deposit and winning around 2000 PLN, my account was suddenly permanently suspended and the balance confiscated.No documents were asked for, and no proof was provided. The only explanation I received was a vague claim about a “duplicate account.”Customer support showed minimal e

After winning, my account was permanently blocked and funds withheld.Deposit: 50 PLN, winnings: 1700 PLN.No KYC verification requested, no evidence provided - only a generic "duplicate account" explanation.A very disappointing experience. Be careful. *Goldbet showed only superficial interest in the

Same experience as all the others. It’s a scam. Period.

Seriously everyone stay well clear of goldbet they accused of duplicate account denied me my bonus then demanded I deposit more money

Account registered with Goldbet on 5 June 2025. KYC verification completed and approved. Balance reached approximately €2,900. On 20 June 2025, a withdrawal of €1,000 to my bank card was requested. The following day, the account was blocked, and I received an email stating “duplicate account” as the reason. No supporting evidence was provided. I have never held any other Goldbet account, nor has anyone in my household. **Evidence attached:** 1. Email from Goldbet citing “duplicate account” closure. 2. Proof of completed and approved KYC verification. 3. Correspondence showing operator’s refusal to provide evidence of duplication. **Requested resolution:** Either provide verifiable evidence of an actual duplicate account or release the withheld balance in full.