CLOSED: [due to the submitter's inactivity]: GoldBet - Account Issue
My account was blocked, and a pending withdrawal of $180 USD was rejected; the reason given was that I supposedly have multiple accounts, which is a complete lie. I registered and verified my account with this casino over a year ago. I have made deposits from my personal account at least five times, and this wasn't my first withdrawal—I had successfully withdrawn funds on two previous occasions without any issues until now. The pending withdrawal was generated using a bonus I had successfully cleared; I wonder if the casino disliked that and decided to block me rather than pay out the winnings. I am attaching screenshots as evidence, including the conversations and emails we exchanged. Please note that everything is in English, as this casino does not offer Spanish-language support. The complaint form only allows me to upload five screenshots, so I tried to include the most important ones. 1st: Shows the withdrawal that was being processed before I was blocked. 2nd: A screenshot showing a previous, successfully processed withdrawal, proving that this wasn't my first time withdrawing funds. 3rd: The email notifying me that my withdrawal was rejected and listing the reasons for blocking me—all of which are false. 4th: A screenshot of an email from the casino confirming a successful deposit; I made that deposit months ago using my personal account. I should mention that my account was verified using my real details—including my INE (national ID), proof of address, proof of identity (selfie/liveness check), personal email, and mobile number—all of which were verified and linked. Disputed amount: 180$ Casino: GoldBet Case #: 4721
