Goldbet Casino - Player’s account is closed and winnings are confiscated.
The player from Egypt faced a ban on his account following a $14 withdrawal request related to bonus winnings, with the casino accusing him of having duplicate accounts despite his confirmation of having only one. He received repetitive responses from support without a clear explanation and felt frustrated by the lack of transparency and customer service. We were unable to resolve the complaint because the casino did not respond to our mediation attempts, and the case was closed under the No Reaction Policy as unresolved. The account issue therefore remained unclarified, with no evidence provided by the casino to support the duplicate-account allegation.The player from Egypt faced a ban on his account following a $14 withdrawal request related to bonus winnings, with the casino accusing him of having duplicate accounts despite his confirmation of having only one. He received repetitive responses from support without a clear explanation and felt frustrated by the lack of transparency and customer service. We were unable to resolve the complaint because the casino did not respond to our mediation attempts, and the case was closed under the No Reaction Policy as unresolved. The account issue therefore remained unclarified, with no evidence provided by the casino to support the duplicate-account allegation. Written by KristinaComplaint Resolution Center Team Lead Submitted: 01 Nov 2026 | Unresolved : 03 Nov 2026Automatic translation:
