Casinia Casino— player complaints: 35 in English

Reason: Delayed payment Casinia Casino – $300 NZD withdrawal repeatedly delayed and no meaningful assistance from supportI am seeking assistance regarding a $300 NZD withdrawal from Casinia Casino which I have been attempting to receive since 20 August 2026.I initially requested the withdrawal to my Visa card. Casinia subsequently advised me that their records showed the payment provider cancelled the withdrawal on 20 August.I then attempted to withdraw the funds via bank transfer/wire, but I was unable to complete the withdrawal using this method. I contacted Casinia support and was told that the relevant team would contact me to resolve the issue. Nobody contacted me.On 24 August 2026, I therefore submitted a new withdrawal request for the $300 NZD via Skrill.That withdrawal remains listed as “under review.”I have contacted Casinia support repeatedly seeking an explanation and assistance. Unfortunately, I have largely received generic/scripted responses rather than a specific explanation for why my withdrawal remains under review or what is required from me to complete it.I have not refused or failed to provide any information requested by Casinia. If verification or additional documentation is required, I am willing to provide it immediately. I simply want Casinia to tell me what is required and process my withdrawal.I also lodged a formal complaint directly with Casinia three days ago. I acknowledge that their internal complaints process may still be within its stated response period, but the underlying withdrawal issue predates that complaint and remains unresolved.My concern is therefore not simply that a withdrawal has taken several days. The sequence has been:20 August: Visa withdrawal cancelled by Casinia's payment provider.Following this: Attempted to arrange bank transfer; Casinia support advised that their team would contact me to resolve the issue, but nobody contacted me.24 August: $300 NZD withdrawal requested through Skrill.30 August: Skrill withdrawal remains “under review,” with no specific explanation or resolution provided.I am asking Casinia to:Process my $300 NZD withdrawal without further unnecessary delay; orClearly identify the specific reason preventing the withdrawal and tell me exactly what action or documentation is required from me.I can provide screenshots of the pending withdrawal and my communications with Casinia support if required.Thank you for your assistance. --- Ответы в треде --- AskGamblers • Support Team 1 week ago Dear all,As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.We thank both parties for their assistance during the complaint process. joecorban • New Zealand 1 week ago This is resolved AskGamblers • Support Team 1 week ago Dear @joecorban,The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.Thanks in advance for your cooperation. Casinia Casino • Representative 1 week ago Dear joecorban, We are pleased to inform you that your withdrawal of 300 NZD attempted on September 18, 2026, has been successfully processed, and the funds were dispatched from our end on September 21, 2026. The funds may take between 3 and 5 business days to reflect in your account, however, this timeframe is contingent upon the payment method utilized and the standards of your bank. Please be advised that at this moment, we do not observe any pending withdrawals or an active balance associated with your account. We trust that this information will assist in clarifying the matter for you. Our team extends its best wishes for your future endeavors. Warm regards, Casinia Casino team.

I tried withdrawing my money which was only$250 they gave me a bunch of excuses on how they were working on it . This was totally false it’s excuse after excuse , i got tired of it , i put my $250 back into my game account and played it off , heed the warning of these other reviews, do not waste you

I had received an email that welcome to vip onboarding package active so means 1st deposit 100% on $50 (minimum deposit) same for second deposit. After depositing first $50 received nothing tried to contact Daisy vip manager no response at all but again next she has sent me another promotion without

The player from Italy reported that his gaming account had been closed unexpectedly on July 9, 2026, shortly after receiving a withdrawal. As a Level 4 VIP customer, he was perplexed and requested an explanation for the account closure. He said his winnings had come only from real-money slot play, with no active bonus, no VPN use, no household duplicate account, and no verification request before the block, while about €7,000 remained on the account. After we reviewed the casino’s evidence, we concluded that his gameplay strategies had created an unfair advantage and misused the casino’s system, so the complaint was rejected because the account closure and confiscation were supported by the casino’s terms.

The player from Italy has his account suspended after requesting a withdrawal shortly after signing up and depositing. His withdrawal was automatically canceled, and he is currently awaiting a response after reaching out via email.

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The player from Germany had fulfilled the wagering requirements of a bonus, but after winning over €4,000, the casino removed the bonus and only credited her €50. Despite multiple complaints via live chat and email, there had been no response from the casino. We reviewed the evidence she provided and found that the big win had been generated during bonus play, not real-money play, so the casino’s winnings cap was considered applicable. Because she did not respond to our follow-up questions and reminders, we were unable to investigate further and the complaint was closed.

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The player from Spain faced repeated unauthorized reopenings of his casino account despite having requested permanent closure due to gambling issues. He claimed losses after the account was reopened without consent, asked for it to be closed permanently, and sought compensation for the later losses. After several requests, the casino offered €2,500 as a goodwill refund, but it did not provide the full account history or explain how that amount was calculated. We therefore closed the complaint as unresolved for failed self-exclusion because the casino did not supply the evidence needed to verify his deposits and losses. Nevertheless, after initial closure, the casino reconsidered its position and decided to refund the player in full. We were therefore able to classify the complaint as resolved.

The player from Italy had requested the closure of her game account via email, but her request had not been acknowledged. She later clarified that she wanted to self-exclude, and we advised her to contact the casino’s support team again with a clear self-exclusion request and reason. As she did not respond to our follow-up messages and reminder, we were unable to continue the investigation. The complaint was therefore closed for the moment due to lack of response from her side.

The player from Poland had requested a withdrawal less than two weeks before submitting this complaint. Their money had not been received yet. The player reported that the casino had not requested KYC verification and had not accepted the withdrawal, rather than it being pending. The player was advised to wait at least 14 days after the withdrawal request before escalating the issue. The complaint was marked as resolved after the player confirmed the issue had been addressed.

The player from Chile reported that he had his withdrawals blocked by Casinia Casino for over six weeks despite having met all verification requirements. He had submitted multiple documents but continued to face repeated rejections and had lost access to the verification system, which prevented him from resolving the issue. The Complaints Team successfully facilitated communication with the casino, which led to the verification of the player's account and the unblocking of withdrawals. The player confirmed that he had since withdrawn a total of 7,225,000 CLP without further issues. Later on, the case has been reopeend as multiple issues with payment methods, additional verification and change in withdrawal amounts ensued. Ultimately, the player has stopped responding to our messages, which lead to the case being closed as rejected. The player can request reopening and update us on the status of this complaint at any time.

The player from Germany reported that a €20 bonus, earned through a bonus grab at the casino, was not credited to her account. After multiple communications with customer support, she was informed that the administrator had decided no bonuses would be issued to her account, which left her feeling frustrated and seeking clarification on the matter. The player provided transaction history and other documents but lacked direct evidence such as screenshots or videos confirming the €20 clover reward had been won but not credited. Due to insufficient evidence to verify the claim, the complaint was rejected by the Complaints Team. The player was advised to keep visual proof in the future to support similar claims.

Casina casino was good when I won small jackpots $200 would take 4-5 days to get .Then I won closer to 1k took 9 days so far waiting 8 days.their excuse is the financial dept is overwhelmed with sending withdrawals & apologies for been so late.they try to hold back your funds hoping you will go back

The player from Brazil requested a withdrawal six weeks ago but has not received any funds due to blocked withdrawals. After completing the KYC process a month ago, the player continues to receive generic responses stating that their case is under review.The player from Brazil requested a withdrawal six weeks ago but has not received any funds due to blocked withdrawals. After completing the KYC process a month ago, the player continues to receive generic responses stating that their case is under review. Written by MartinaCasino Analyst & Complaint Specialist Submitted: 29 Jun 2026 Automatic translation:

The player from Switzerland attempted to change her registered email address with Casinia but did not receive a response after submitting the necessary documents and bank statements. She sought assistance as her account balance remained inaccessible. We requested additional information and evidence of communication with the casino to investigate the issue further. However, due to the player's lack of response to our inquiries and reminders, the complaint was closed at that time. The player could reopen the complaint in the future if she wished to continue seeking assistance.