Delayed refund of 90000 HUF
Reason: Delayed payment
Dear Askgamblers team Casinia officially admitted full liability on October 7th for failing to process my self-exclusion request and confirmed a refund of 90,000 HUF. I provided my Bank details immediately. However, the payment has still not been dispatched, and they refuse to provide a Transaction Reference Number (ARN/TRN). I request AskGamblers' support in securing my confirmed 90,000 HUF refund but they dont answear that.I haven't received an email confirming the transfer, nor have I been notified of any incorrect details—which would be impossible anyway, as I double-checked everything multiple times after sending the email.After a week of waiting, I decided to turn to you for help so that the wait could come to an end as soon as possible.Best regards.
--- Ответы в треде ---
AskGamblers • Support Team 4 days ago Dear all,As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.We thank both parties for their assistance during the complaint process.
Mj23 4 days ago Dear AskGamblers Team and Casinia Casino, I am happy to confirm that the full refund of 90,000 HUF has successfully arrived in my bank account today. I would like to extend my sincere gratitude to the AskGamblers Support Team for your swift intervention and professional assistance in resolving this matter. I also thank Casinia for executing the payment. This dispute is now fully resolved and can be officially closed. Best regards, Mjoci23
Casinia Casino • Representative 4 days ago Dear Mj23, Thank you for providing the requested bank details, we would like to inform you that your bank details has been forwarded to our relevant department. Please be assured that we will make every effort to assist you with your refund request of 90,000 HUF as expediently as possible. We will provide a further update as soon as we have more information. Thank you for your patience and understanding while we work through this. Kind regards, Casinia Casino team.
AskGamblers • Support Team 5 days ago Dear Casinia Casino, Kindly note that the player's registered username and email with your casino could be found within the notification email sent by our complaint system automatically. To avoid losing time, however, we have just sent these manually in a private message.Please confirm you have received the requested data and keep in mind that in case you fail to respond within the given timeframe we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.Thanks in advance for your cooperation.
