Delayed withdrawal since August 20th
Reason: Delayed payment
Casinia Casino – $300 NZD withdrawal repeatedly delayed and no meaningful assistance from supportI am seeking assistance regarding a $300 NZD withdrawal from Casinia Casino which I have been attempting to receive since 20 August 2026.I initially requested the withdrawal to my Visa card. Casinia subsequently advised me that their records showed the payment provider cancelled the withdrawal on 20 August.I then attempted to withdraw the funds via bank transfer/wire, but I was unable to complete the withdrawal using this method. I contacted Casinia support and was told that the relevant team would contact me to resolve the issue. Nobody contacted me.On 24 August 2026, I therefore submitted a new withdrawal request for the $300 NZD via Skrill.That withdrawal remains listed as “under review.”I have contacted Casinia support repeatedly seeking an explanation and assistance. Unfortunately, I have largely received generic/scripted responses rather than a specific explanation for why my withdrawal remains under review or what is required from me to complete it.I have not refused or failed to provide any information requested by Casinia. If verification or additional documentation is required, I am willing to provide it immediately. I simply want Casinia to tell me what is required and process my withdrawal.I also lodged a formal complaint directly with Casinia three days ago. I acknowledge that their internal complaints process may still be within its stated response period, but the underlying withdrawal issue predates that complaint and remains unresolved.My concern is therefore not simply that a withdrawal has taken several days. The sequence has been:20 August: Visa withdrawal cancelled by Casinia's payment provider.Following this: Attempted to arrange bank transfer; Casinia support advised that their team would contact me to resolve the issue, but nobody contacted me.24 August: $300 NZD withdrawal requested through Skrill.30 August: Skrill withdrawal remains “under review,” with no specific explanation or resolution provided.I am asking Casinia to:Process my $300 NZD withdrawal without further unnecessary delay; orClearly identify the specific reason preventing the withdrawal and tell me exactly what action or documentation is required from me.I can provide screenshots of the pending withdrawal and my communications with Casinia support if required.Thank you for your assistance.
--- Ответы в треде ---
AskGamblers • Support Team 1 week ago Dear all,As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.We thank both parties for their assistance during the complaint process.
joecorban • New Zealand 1 week ago This is resolved
AskGamblers • Support Team 1 week ago Dear @joecorban,The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.Thanks in advance for your cooperation.
Casinia Casino • Representative 1 week ago Dear joecorban, We are pleased to inform you that your withdrawal of 300 NZD attempted on September 18, 2026, has been successfully processed, and the funds were dispatched from our end on September 21, 2026. The funds may take between 3 and 5 business days to reflect in your account, however, this timeframe is contingent upon the payment method utilized and the standards of your bank. Please be advised that at this moment, we do not observe any pending withdrawals or an active balance associated with your account. We trust that this information will assist in clarifying the matter for you. Our team extends its best wishes for your future endeavors. Warm regards, Casinia Casino team.
