Alf Casino— player complaints: 34 in English
34
Complaints
0▼
Last 30 days · was 3
7
Unresolved
33.564943952234d
Last complaint
42.8
Risk index
25%
Resolved · of 16 with a known status
56%
Withheld payouts among those
€141,495 · $15,445
Disputed sums
Alf Casino: 34 complaints filed in English across 3 platforms, 7 still open, disputed sums €141,495 · $15,445. Most of them are about withheld payouts (59%). Risk index 42.8. Texts below are the players' own words, as published on the source site; last complaint 2026-09-08.
Alf Casino in NeBlask: demand, licences, Trust Score →
What players complain about
Withheld payouts
59%
20
Other
26%
9
Bonus terms
6%
2
Game fairness
6%
2
Account blocks
3%
1
Status unknown 18
Resolved 4
Under review 4
Unresolved 3
Closed, no outcome 3
Rejected 2
Sources
Casino Guru 18
Trustpilot 14
CasinoReviews 2
Complaints by month
12
01
04
05
06
07
08
09
Questions and answers
How many complaints are there about Alf Casino?
The English-language record holds 34 complaints from 3 platforms, 7 of them without a resolution; 18 carry no status from the platform. The latest one is dated 2026-09-08.
Does Alf Casino resolve complaints?
Of 16 complaints where the platform recorded a status, 25% were resolved, 44% remain open and 13% were rejected as groundless, 19% were closed without an outcome. Withheld payouts account for 56% of them.
What do players complain about?
Mostly withheld payouts — 59% of cases, then other (26%).
Why is this page not a translation of the Russian one?
It is a different set of complaints. Russian pages count every source we scrape; this page counts only complaints whose original text is English — 34 of them here. Nothing is machine-translated in either direction.
How is the risk index calculated?
Risk index 42.8 is the share of complaints marked unresolved among those with a known status, plus a correction for disputed sums.
Complaints 34
08.09.2026
Casino Guru
Account blocks
Under review
Player's account has been closed, and funds are confiscated.
Player's account has been closed, and funds are confiscated. [Account] — waiting_for_casinoguru
22.08.2026
Casino Guru
Other
Rejected
Player requests refund after account was reactivated.
Player requests refund after account was reactivated. [Account] — rejected_other
22.08.2026
Casino Guru
Withheld payouts
Unresolved
Player’s payment is delayed and KYC is pending.
Player’s payment is delayed and KYC is pending. [Verification] — unresolved
07.08.2026
Casino Guru
Withheld payouts
Resolved
Alf Casino - Player claims that payment has been delayed.
The player from Germany had requested a withdrawal less than two weeks prior to submitting this complaint. The payment hadn’t been processed yet. We explained that withdrawals could take up to 14 days and might be delayed by KYC verification or a high volume of requests, so patience and cooperation with the casino were advised. After the player confirmed the winnings still had not been received despite an informal casino confirmation that payment had been initiated, the complaint was later marked as resolved by the player.
500 EUR
Source ↗
05.08.2026
Casino Guru
Withheld payouts
Under review
Alf Casino - Player’s withdrawal is delayed.
= 0
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LUX=function(){var n=Math.floor;function t(){return Date.now?Date.now():+new Date}var r,a=t(),e=window.performance||{},i=e.timing||{navigationStart:(null===(r=window.LUX)||void 0===r?void 0:r.ns)||a};function o(){return e.now?n(e.now()):t()-i.navigationStart}(LUX=window.LUX||{}).ac=[],LUX.addData=function(n,t){return LUX.cmd(["addData",n,t])},LUX.cmd=function(n){return LUX.ac.push(n)},LUX.getDebug=function(){return[[a,0,[]]]},LUX.init=function(n){return LUX.cmd(["init",n||o()])},LUX.mark=function(){for(var n=[],t=0;t
50 EUR
Source ↗
04.08.2026
Casino Guru
Other
Unresolved
Alf Casino - Player requests account closure due to gambling addiction.
= 0
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LUX=function(){var n=Math.floor;function t(){return Date.now?Date.now():+new Date}var r,a=t(),e=window.performance||{},i=e.timing||{navigationStart:(null===(r=window.LUX)||void 0===r?void 0:r.ns)||a};function o(){return e.now?n(e.now()):t()-i.navigationStart}(LUX=window.LUX||{}).ac=[],LUX.addData=function(n,t){return LUX.cmd(["addData",n,t])},LUX.cmd=function(n){return LUX.ac.push(n)},LUX.getDebug=function(){return[[a,0,[]]]},LUX.init=function(n){return LUX.cmd(["init",n||o()])},LUX.mark=function(){for(var n=[],t=0;t
100 USD
Source ↗
04.08.2026
Casino Guru
Withheld payouts
Under review
Alf Casino - Withdrawal of player's winnings has been delayed.
= 0
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var date = new Date();
date.setTime(date.getTime()+(7*24*60*60*1000));
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}
LUX=function(){var n=Math.floor;function t(){return Date.now?Date.now():+new Date}var r,a=t(),e=window.performance||{},i=e.timing||{navigationStart:(null===(r=window.LUX)||void 0===r?void 0:r.ns)||a};function o(){return e.now?n(e.now()):t()-i.navigationStart}(LUX=window.LUX||{}).ac=[],LUX.addData=function(n,t){return LUX.cmd(["addData",n,t])},LUX.cmd=function(n){return LUX.ac.push(n)},LUX.getDebug=function(){return[[a,0,[]]]},LUX.init=function(n){return LUX.cmd(["init",n||o()])},LUX.mark=function(){for(var n=[],t=0;t
50 EUR
Source ↗
03.08.2026
Casino Guru
Withheld payouts
Unresolved
Alf Casino - Player’s payment is delayed and KYC is pending.
= 0
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var date = new Date();
date.setTime(date.getTime()+(7*24*60*60*1000));
document.cookie = "restCSSIsCached=true; expires=" + date.toGMTString() + "; path=/";
}
}
LUX=function(){var n=Math.floor;function t(){return Date.now?Date.now():+new Date}var r,a=t(),e=window.performance||{},i=e.timing||{navigationStart:(null===(r=window.LUX)||void 0===r?void 0:r.ns)||a};function o(){return e.now?n(e.now()):t()-i.navigationStart}(LUX=window.LUX||{}).ac=[],LUX.addData=function(n,t){return LUX.cmd(["addData",n,t])},LUX.cmd=function(n){return LUX.ac.push(n)},LUX.getDebug=function(){return[[a,0,[]]]},LUX.init=function(n){return LUX.cmd(["init",n||o()])},LUX.mark=function(){for(var n=[],t=0;t
100 USD
Source ↗
30.07.2026
Trustpilot
Withheld payouts
There are plenty of games, and they work relatively well. From the outside, the casino's website looks quite good, but w
There are plenty of games, and they work relatively well. From the outside, the casino's website looks quite good, but when it's time to withdraw your winnings, the reality becomes clear.The casino seems to have no intention of paying out winnings promptly. Instead, they delay the withdrawal process
30.07.2026
Casino Guru
Other
Alf Casino - Player's account has been reopened without consent.
The player from Germany had deposited over €4000 into the casino but had his account blocked due to a gambling problem. Despite this, the casino reopened the account without his knowledge, leading him to deposit more funds. He requested a partial refund of 50% of his deposits, threatening legal action if it was not resolved. We asked him for a timeline, confirmation of account access, and his self-exclusion request, but he did not reply to our messages or reminder. As a result, the complaint was closed for now due to lack of response.
4,000 EUR
Source ↗
22.07.2026
Casino Guru
Other
Closed, no outcome
Alf Casino - Player requests refund after account was reactivated.
The player from Italy requested an indefinite closure of his account due to gambling addiction, but the casino reopened it and sent him free spins. After using the spins, he deposited 100 euros and then requested a refund, stating that the reactivation contradicted responsible gaming standards. We reviewed the email exchange and found no clear evidence that he had informed the casino about his gambling issues before the account was reopened. As a result, we concluded that the casino had no proven obligation to protect him from gambling, and the complaint was rejected.
99 EUR
Source ↗
15.07.2026
Casino Guru
Other
Resolved
Alf Casino - Player’s account has not been closed as requested.
The player from Germany had requested self-exclusion on May 7, 2026, due to gambling addiction, but his account had remained active. He had deposited an additional 1400 euros since the request and had sought both account blocking and a refund of his deposits. The casino had agreed to refund the full disputed amount of 1400 euros after communication facilitated by the Complaints Team. The player had provided the necessary bank details, and the refund process had been confirmed. The complaint was then marked as resolved.
1,400 EUR
Source ↗
14.07.2026
Casino Guru
Withheld payouts
Resolved
Alf Casino - Player's withdrawal has been delayed.
The player from Germany had been waiting over 18 days for a withdrawal of €800.00, which remained in "Processing" status. No specific information was provided by support regarding missing documents or the cause of the significant delay, despite the player having a remaining balance of over €10,354. The delay was attributed to repeated and unnecessary re-verification requests despite the account being fully verified, and the casino's support provided inconsistent and unhelpful responses. The issue was resolved after the account verification was successfully confirmed, and the casino committed to processing the withdrawal promptly. The complaint was marked as resolved once the player confirmed that the withdrawal had been completed.
800 EUR
Source ↗
09.07.2026
Casino Guru
Other
Closed, no outcome
Alf Casino - Player’s self-exclusion request was not processed.
The player from Germany officially complained about the mishandling of his self-exclusion request, which was not implemented in a timely manner. This had allowed him to continue placing bets and incur significant losses. The complaint was closed due to the player's lack of response to inquiries and reminders from the Complaints Team. Consequently, no further investigation or resolution was provided at that time. The player retained the option to reopen the complaint by resuming communication.
5,000 EUR
Source ↗
07.07.2026
Casino Guru
Withheld payouts
Under review
Alf Casino - Player’s cashback is delayed.
= 0
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var date = new Date();
date.setTime(date.getTime()+(7*24*60*60*1000));
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}
}
LUX=function(){var n=Math.floor;function t(){return Date.now?Date.now():+new Date}var r,a=t(),e=window.performance||{},i=e.timing||{navigationStart:(null===(r=window.LUX)||void 0===r?void 0:r.ns)||a};function o(){return e.now?n(e.now()):t()-i.navigationStart}(LUX=window.LUX||{}).ac=[],LUX.addData=function(n,t){return LUX.cmd(["addData",n,t])},LUX.cmd=function(n){return LUX.ac.push(n)},LUX.getDebug=function(){return[[a,0,[]]]},LUX.init=function(n){return LUX.cmd(["init",n||o()])},LUX.mark=function(){for(var n=[],t=0;t
50 EUR
Source ↗
01.07.2026
Casino Guru
Withheld payouts
Resolved
Alf Casino - Player’s withdrawal has been delayed.
The player from Italy had requested a withdrawal of €51 three weeks prior, but after submitting the required verification documents on June 2nd, the casino had not verified them. Despite multiple inquiries to customer support, she had received no specific timeframe for the verification process and felt cheated as the stated withdrawal timeframe had long passed. The issue was resolved after the player confirmed resolution, and the complaint was marked as resolved in the system by the Complaints Team. The resolution details were not specified, but the player confirmed satisfaction with the outcome.
51 EUR
Source ↗
14.06.2026
Trustpilot
Game fairness
Claw machine has a bug where it did not release, but held on the plush. It stayed there and i bet someone had to physic
Claw machine has a bug where it did not release, but held on the plush. It stayed there and i bet someone had to physically remove it from being stuck. Support says its normal and its not valid for a ticket.
05.06.2026
Trustpilot
Game fairness
Claw machince bonus are a joke almost impossible to grab, then today by some miracle I managed to pick up 2 things at on
Claw machince bonus are a joke almost impossible to grab, then today by some miracle I managed to pick up 2 things at once but only got one prize, when I queried customer service they told me when that happens they give you one prize in-between the 2 , long story short got a worse prize then I would
01.06.2026
Casino Guru
Withheld payouts
Alf Casino - Player’s withdrawal has been delayed.
= 0
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var date = new Date();
date.setTime(date.getTime()+(7*24*60*60*1000));
document.cookie = "restCSSIsCached=true; expires=" + date.toGMTString() + "; path=/";
}
}
LUX=function(){var n=Math.floor;function t(){return Date.now?Date.now():+new Date}var r,a=t(),e=window.performance||{},i=e.timing||{navigationStart:(null===(r=window.LUX)||void 0===r?void 0:r.ns)||a};function o(){return e.now?n(e.now()):t()-i.navigationStart}(LUX=window.LUX||{}).ac=[],LUX.addData=function(n,t){return LUX.cmd(["addData",n,t])},LUX.cmd=function(n){return LUX.ac.push(n)},LUX.getDebug=function(){return[[a,0,[]]]},LUX.init=function(n){return LUX.cmd(["init",n||o()])},LUX.mark=function(){for(var n=[],t=0;t
9,000 EUR
Source ↗
29.05.2026
Trustpilot
Withheld payouts
I have taken screenshots to prove that this casino will be the most rubbish casino in my entire life, it has been 9 days
I have taken screenshots to prove that this casino will be the most rubbish casino in my entire life, it has been 9 days and they still haven't deposited the money, all the employees here are liars and even keep you waiting on chat and don't answer anymore, as you can see this rubbish casino has bee
1–20 of 34
How the risk index is calculated and how complaints are labelled — the method behind this section.
