Casinia Casino — player complaint #12503, 2026-08-06: account blocks
Casinia Casino: a player complaint filed on 2026-08-06, about account blocks, 6,900 EUR in dispute, status — closed, no outcome. Published on Casino Guru. One of 37 complaints filed in English about this operator. The text below is the player's own words, as published on the source site.
2026-08-06Casino GuruAccount blocksClosed, no outcome
Casinia Casino - Player’s account has been closed without reason.
The player from Italy reported that his gaming account had been closed unexpectedly on July 9, 2026, shortly after receiving a withdrawal. As a Level 4 VIP customer, he was perplexed and requested an explanation for the account closure. He said his winnings had come only from real-money slot play, with no active bonus, no VPN use, no household duplicate account, and no verification request before the block, while about €7,000 remained on the account. After we reviewed the casino’s evidence, we concluded that his gameplay strategies had created an unfair advantage and misused the casino’s system, so the complaint was rejected because the account closure and confiscation were supported by the casino’s terms.
