Casinia Casino — player complaint #13249, 2026-07-24: account blocks
Casinia Casino: a player complaint filed on 2026-07-24, about account blocks. Published on Casino Guru. One of 37 complaints filed in English about this operator. The text below is the player's own words, as published on the source site.
Casinia Casino - Player’s account closure request is ignored.
The player from Italy had requested the closure of her game account via email, but her request had not been acknowledged. She later clarified that she wanted to self-exclude, and we advised her to contact the casino’s support team again with a clear self-exclusion request and reason. As she did not respond to our follow-up messages and reminder, we were unable to continue the investigation. The complaint was therefore closed for the moment due to lack of response from her side.
