Paddy Power — player complaint #5098, 2026-08-06: withheld payouts
Paddy Power: a player complaint filed on 2026-08-06, about withheld payouts. Published on Trustpilot. One of 296 complaints filed in English about this operator. The text below is the player's own words, as published on the source site.
I had a pending payout for two weeks because Paddy Power’s automated customer support kept wrongly rejecting my broadband bill as a "mobile phone bill." When I challenged this obvious mistake, they immediately closed my account.Worse, they are now refusing to pay my full balance. They claim closing my account is a "business decision" and are withholding €25 of my settled winnings, only offering to return €55.Under gambling regulations, a bookmaker cannot use a commercial "business decision" to confiscate fairly won money from settled bets. It is completely unfair trading. I am launching a formal dispute with IBAS to get my remaining €25 back on principle. Unacceptable customer service.
