Gamblezen— player complaints: 24 in English

Horrible casino. Pretty sure it's a complete scam Casino as I have played at, deposited + cashed out at over 100 casinos and have never had such a horrible experience than I have at this casino. You don't get cash back either, its a complete lie. They have a live chat but chat tells you to email the

Stay away! Absolute Scam - made money and can't withdraw! They won't reply to emails - it has been 3 weeks and no answer.

Reason: Delayed payment Hello, I am having an issue with a €500 withdrawal from GambleZen Casino.I requested a €500 withdrawal on September 16, 2026 at 11:39:58. Withdrawal ID: 65474608. The withdrawal is still showing as “Pending”.I was told that my winnings would be paid within two banking days, but this time has now passed and I have still not received my winnings. My verification is also still showing as pending.I have contacted GambleZen by email, but I have not received a response. Their Live Support button is also not working, so I cannot contact their support team through the website.I would like your assistance in contacting GambleZen and finding out why my €500 withdrawal is still pending and when my winnings will be paid.I can provide screenshots and copies of my communication with the casino as evidence.

Player's withdrawal is delayed due to KYC issues. [Withdrawal] — waiting_for_casinoguru

Reason: Delayed payment Dear Askgamblers Support,I am submitting a formal complaint regarding the handling of my €2,000 withdrawal request.I requested a withdrawal of €2,000 from my Gamblezen account. When the withdrawal was not successfully processed, I contacted your live chat to ask for assistance. However, your customer service representative told me that they were unable to help me with the issue.I then contacted Gamblezen by email, but I have not received an adequate response.As a result, the €2,000 remained in my gambling account instead of being withdrawn. I subsequently lost the funds.I want to make it clear that I had attempted to withdraw these funds and contacted Gamblezen specifically because the withdrawal was not being processed. I therefore consider it unacceptable that I was not provided with adequate assistance to resolve the withdrawal issue.I am formally requesting the return of the €2,000 that I attempted to withdraw.This email was sent to their support and i haven’t got any answers, I am really lost in this case and unfortunately, i think they scammed my moneys. Please help me with this case.Regards,

The player from Finland has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet.The player from Finland has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. Written by JeanCasino Analyst & Complaint Specialist Submitted: 02 Sep 2026 Automatic translation:

The player from Finland filed a formal complaint against Gamblezen Casino for unfairly confiscating his winnings, claiming that the casino violated fair play standards by misinterpreting its own bonus terms. After meeting the wagering requirements and playing with a converted real money balance of €40, the casino insisted he should have withdrawn the funds before playing further, citing ambiguous terminology in its rules. The player sought an investigation and reinstatement of his winnings, supported by evidence. We reviewed the casino’s evidence and agreed with the casino’s position. It was confirmed that a pop-up clearly stated the bonus restrictions would remain until he withdrew the €40, and he acknowledged this, so we had no sufficient grounds to require payment of the full €1,450, and the complaint was rejected.

The casino respond the others review, but not mine. Still not recived response, the money or requested data. Cant keep wondering what this company is doing with the personal details and who they share it with. As they dont want to show the player a copy

The player from Lithuania was facing issues with her account after attempting to withdraw 500 euros. Despite previously verifying her account, the casino requested further verification and repeatedly rejected her submitted documents. We asked her for more details and supporting communication, but she did not respond to our messages or reminder. As a result, we were unable to continue the investigation and the complaint was closed for now due to lack of response.

The player from Sweden reported that her casino account had been closed after she requested help due to her gaming addiction and accused the casino of using unauthorized games that had led to significant losses. Despite repeated attempts to communicate with support regarding her concerns and pending withdrawals, she received no help or compensation. We reviewed the correspondence and found that the player had not submitted a direct self-exclusion request but had asked for alternative responsible gambling measures, which the casino acknowledged were unavailable at the time. The account was closed within approximately 72 hours of her request, a timeframe deemed reasonable. Based on the evidence, we concluded there were insufficient grounds to hold the casino responsible for reimbursing the lost funds, and the complaint was closed.

I have won 1500$ on this fake casino. They will expire your withdrawal requests multiple times to prevent you from getting your winnings. Please do not deposit money on this platform. I understand they are from Eastern Europe where there are no laws hence the behavior.STAY AWAY FROM THIS SCAM!

The player from Ontario had been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hadn’t been received yet. We explained that withdrawals could take days or weeks and might be delayed by KYC verification or a high volume of requests, so he was asked to wait at least 14 days. As he did not respond to our follow-up messages, we were unable to continue the investigation and the complaint was now closed for the moment.The player from Ontario had been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hadn’t been received yet. We explained that withdrawals could take days or weeks and might be delayed by KYC verification or a high volume of requests, so he was asked to wait at least 14 days. As he did not respond to our follow-up messages, we were unable to continue the investigation and the complaint was now closed for the moment. Written by JeanCasino Analyst & Complaint Specialist Submitted: 16 Jul 2026 | Closed : 07 Aug 2026Automatic translation:

Won 32 hundred pounds and since then not been able to access account and told it didn't exist. Do not trust!

This casino will steal from you. The scummiest casino around. Avoid like the plague. And you will see Casino Guru and Ask Gamblers logo on their website, so beware of where you get your info from. Trustpilot is where you will get the truth.

Absolutely predatory behavior as soon as you try to withdraw anything. I tried to do my KYC on the site but they side tracked that for some reason. Anyways the first time they asked for a different proof of address, after 5 days, even though what is sent worked in less than an hour on a different ca

The player from Indonesia had a withdrawal request that remained "PENDING" after several days. Despite contacting live chat support, she was directed to email the finance department but had not received a reply. She confirmed that she had made a previous withdrawal, had long been KYC-verified, and had not used any bonus to accumulate her winnings. We asked for a screenshot of the pending payout, but she did not respond to our follow-up messages and reminders. As a result, the complaint was closed for now due to lack of response, and no further investigation could be completed.The player from Indonesia had a withdrawal request that remained "PENDING" after several days. Despite contacting live chat support, she was directed to email the finance department but had not received a reply. She confirmed that she had made a previous withdrawal, had long been KYC-verified, and had not used any bonus to accumulate her winnings. We asked for a screenshot of the pending payout, but she did not respond to our follow-up messages and reminders. As a result, the complaint was closed for now due to lack of response, and no further investigation could be completed. Written by TomasComplaint Specialist Submitted: 05 Jul 2026 | Closed : 07 Aug 2026Automatic translation:

The player from Quebec was dissatisfied with GambleZen's handling of her account verification and withdrawal requests. Despite having completed the identity verification process and providing additional documentation, her account status remained pending. She also reported missing winnings from her game history and requested a complete account review, including verification status and transaction details. We reviewed the case and found that the casino had confirmed the account was fully verified and had processed one CAD $750 withdrawal, which the player received. The casino provided evidence showing no missing game history or withdrawal records for the disputed period, explaining that canceled withdrawals were returned to the player's balance and subsequently used in gameplay. Consequently, the complaint regarding the missing withdrawal and game history was rejected as unfounded.

One of the worse gambling websites I ever played, slow withdrawal processing, waited 3 days for a VIP manager to be assigned to me once I hit VIP level 2, low withdrawal amount per week.

They get you to register with no deposit bonus but in the end you don't get it. Scammers, stay away from them!

The casino, however, only practices illegal methods by encouraging people to write reviews on Trust Pilot or AskGamblers in exchange for a no-deposit bonus, which is unacceptable.