Coolbet— player complaints: 32 in English

Player's account remains open despite closure request. [Account] — fail_self_exclusion

Player's account is closed due to verification delays. [Account] — no_react_reg_good

Player's withdrawal is delayed due to verification. [Withdrawal] — unresolved

Player's withdrawal is delayed with repeated document requests. [Withdrawal] — no_react_reg_good

Player's self-excluded account has been reopened. [Account] — no_react_reg_good

My documents are still pending after waiting to get verified for a month. Customer service is useless and won't give any kind of timeframe despite checking in everyday. I have reported these frauds to the gaming commission.They have also blocked my account and are holding my 8k cad hostage. No one e

Dette er den største scaam siden. Gjorde innskudd men pengene kom ikke på konto. Er kjeltringa selskapet. STYR UNNA!!! This is the biggest scam since. Made a deposit but the money did not arrive in the account. Is the company a crook. STAY AWAY👌 And by the way i have contact our Customer Support tea

The player from Finland had closed their account permanently in 2017 due to gambling addiction but was able to reopen the account recently, resulting in a loss of 420 euros. Despite claiming to adhere to responsible gaming standards, the casino's actions and customer service responses contradicted this, leading to concerns about compliance with gaming laws. We were unable to progress the case because the casino had a repeated no-reaction pattern and did not cooperate with our attempts to obtain an explanation. As a result, the complaint was closed as unresolved.The player from Finland had closed their account permanently in 2017 due to gambling addiction but was able to reopen the account recently, resulting in a loss of 420 euros. Despite claiming to adhere to responsible gaming standards, the casino's actions and customer service responses contradicted this, leading to concerns about compliance with gaming laws. We were unable to progress the case because the casino had a repeated no-reaction pattern and did not cooperate with our attempts to obtain an explanation. As a result, the complaint was closed as unresolved. Written by VeronikaComplaint Resolution Center Deputy Team Lead Submitted: 12 Aug 2026 | Unresolved : 26 Aug 2026Automatic translation:

Worst website to use your money. One off i know who have used alot money. He was "Vip" and now is he not vip because he has been "not" active. He have used 20k+++€ , when he ask for bonus. They only answer him you have not been active hahahahahaha. What about 20k€ +++ , is that not active???

Please never use this website.It is so horrible.Do Not be fool by this website.I deposit 20 euro and thinking i will bonus.I never got bonus.And also i could not withdrawal my 20 euro.I had to gamble or play slot.I even play casino with 20 euro to get bonus spin.I did everything as term and conditio

I would recommend everyone to stay away based on my experience. I asked Coolbet to close my account twice, but I never expected to be permanently excluded for life because of it. When I later wanted to reopen my account, they refused without giving me any opportunity to return. In my opinion, this w

The player from Finland had requested the permanent closure of his account due to gambling addiction, a request that the casino had confirmed but had not yet acted upon. We reviewed the case and found that he had previously requested permanent self-exclusion in 2021, yet he was later able to create another account, gamble, and lose €274. The casino did not provide further clarification or any refund, and we concluded that the self-exclusion had failed. As a result, the complaint was closed as unresolved, because a permanent safeguard should have remained in place despite the deleted account data.

The player from Norway faced an extensive delay in the verification process for his account at Coolbet, which had been pending for almost 40 days. He had submitted multiple documents, including a bank statement that was rejected due to modifications for privacy, and his account remained locked with approximately €4,300 inaccessible. Despite numerous inquiries to support, he received generic responses with no further information. We closed the complaint as unresolved because the casino repeatedly failed to respond to our attempts to mediate, showing no interest in cooperating. This lack of cooperation led to a negative impact on the casino's overall rating.

Make your own mind up robbing bastards. Disgusting company.

Dear Players/Readers 👋,Dear Polar Limited owners 👋,I hope you’re doing well today‼️First of all, my username at Coolbet is : LeDude07. I’m a new member since June 26th 2026. Please kindly note that I’m a verified TrustPilot member with thousands readers worldwide so my review is very honest and real

I reactivated my account as their welcome bonus states it’s eligible for current players which have not used any sports welcome bonus. To my disappointment this was not the case, even though I got a confirmation that I should be eligible. Was referred to their T&S, but they couldn’t clarify which of

Doing everything they can to stop withdravals. Even if you are already verified, they'll ask you for the same documents you already have uploaded before. And if you get 1 document verified, they'll continue to ask for another to buy time. In hope that you'll cancel the withdraval request, and waste

I received an email advertising a 100% deposit bonus and used the promo code exactly as instructed. The system displayed "Code Activated", so naturally I expected to receive the bonus after making my deposit.No bonus was credited to my account after depositing. Blatant false advertising. Stay away f

completely unaccepatable from a customer service agent. provided no information other than to say 'oops hope the site is fixed soon'. tech issues happen, the support team should know how to respond professionally when they do. there's a thousand bookies out there. if you want retention you need to s

Made a $25.00 depositAnd never asked for Bonus. I won the bet and tried to withdraw. They say now I have to bet 6X the $25 dollar bonus to get my money. What a total complete scam