Gamblezen— player complaints: 24 in English

This has got to be the worst site for payouts or withdrawals. I used previously that was cancelled by the bank due to it being scammed. The bank cut up the card. This stupid company now wants a letter confirming this card was cancelled and guess what the bank wont do it. This company know that the b

I feel one star is too much. Kyc rules and requirement prevent withdrawals of any kind. Most you can possibly win is 5x your deposit. They just void the rest. Any winning on the real balance after play through are also voided and deducted. Among the worst gaming websites and I’ve played about 50. Do

Do not waste your time on this site , Firstly i ask the support if i could normally withdraw any funds from my account and they said yes . After i tried to withdraw a small amount the problems started first the cancel my withdraw 2 times after they asked for extra documents including real photos of

## **Complaint:** I am submitting a formal public complaint regarding severe regulatory and responsible-gaming breaches committed by **GambleZen**, operated by **Altacore N.V. (License OGL/2023/109/0075)**. My case involves the **confiscation, contradictory restoration, and preventable loss** of a confirmed real-money balance of **€153,146.11**, followed by complete non-responsiveness from the operator. Below is the documented summary. ## **1. Addiction Block (“Spielsucht”) Ignored – Evidence A1** On **25 July 2025**, my account was blocked with the system message: **“Benutzer ist wegen einer Spielsucht gesperrt.”** (“User is blocked due to gambling addiction.”) This is a full responsible-gaming block. Under Curaçao RG standards and GambleZen’s own T&Cs (§4, §7.3): - such an account must NOT be reopened, - gameplay must NOT be allowed. Despite this, the casino reopened the account shortly afterwards. ## **2. Confiscation of €153,146.11 – Evidence A9** On the same day, I received a “bonus resolution” e-mail stating: - all my winnings were wiped, - the entire €153,146.11 balance was annulled, - the account was closed. This was done retroactively and without any legitimate basis. ## **3. Full Restoration & Admission the Winnings Were REAL – Evidence A2, A5, A8** After I challenged the confiscation, the casino contradicted itself. ### **A2 – Account reopened and balance restored** The casino confirmed: - account reactivated - **€153,146.11 fully restored** - balance **withdrawable** ### **A5 – Operator reconfirmed the amount** They again stated the balance was real and fully withdrawable. ### **A8 – CasinoGuru public response** The casino admitted to a **“double deduction error”** and confirmed the funds were credited back. **This proves the winnings were real, legitimate, and not bonus-bound.** ## **4. Operator Allowed High-Risk Play After RG Block – A1 → A2** Despite the addiction block (A1), the operator: - reopened the same account, - enabled full gameplay, - restored a six-figure balance, - provided no RG review, - and allowed unrestricted high-risk play. This is a major breach of player-protection duties. ## **5. Only €1,500 Paid Out – Evidence A5** Despite the full balance being confirmed, **the casino paid out only €1,500** (three withdrawals of €500 each). This equals **0.97 %** of the confirmed funds. ## **6. Preventable Loss of €151,646.11 – Evidence A4, A5** On **23–24 August**, because the account was unlawfully reopened, I was able to gamble again. The entire restored balance was lost during that session. This loss would not have been possible if the responsible-gaming block had been respected. ## **7. Administrative Termination – A3, A6** After the loss: - the account was “administratively” disabled, - no explanation was given. This appears to be an attempt to avoid accountability. ## **8. GDPR / nDSG Violations – A10, A13** I submitted two legitimate requests under **GDPR Art. 15 / Swiss nDSG**. Both were refused with the message: **“We do not provide this information.”** This is a clear data-protection violation. ## **9. Non-Responsiveness Since 15 October** Despite contacting: - [email protected] - [email protected] - [email protected] I have received **no response for over a month**. This violates T&C §26 requiring mandatory operator support availability. ## **10. Official Regulatory Complaints Filed** Due to the seriousness of the violations, I have already filed formal complaints with: - **Curaçao eGaming (CEG)** - **Gaming Control Board Curaçao (GCB)** - **EU Consumer Protection Division** - **MFSA Malta** - **Swiss EDÖB (Data Protection Authority)** All relevant materials (A1–A13 + T&C) were submitted. ## **Requested Action from CasinoReviews.com** I kindly request that CasinoReviews.com: 1. **Publishes this complaint** to warn other players. 2. **Documents** that all regulatory and ADR channels were attempted. 3. **Marks this case** as a major responsible-gaming breach. 4. **Flags the operator** pending regulatory review. 5. Supports the transparency of this case for the public record. I am seeking recovery of the outstanding amount: ### **€151,646.11** which reflects: - €153,146.11 confirmed & restored - minus €1,500 paid out I stand ready to provide any documents required (A1–A13, T&C, full timeline, operator e-mails, regulatory submissions). ## **Thank you** for assisting in transparency and consumer safety. **▇▇▇▇▇▇▇▇▇▇▇▇** ▇▇▇▇▇▇▇▇▇▇▇ Email: ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇