Gamblezen — player complaint #15344, 2026-07-03: withheld payouts
Gamblezen: a player complaint filed on 2026-07-03, about withheld payouts, status — closed, no outcome. Published on Casino Guru. One of 24 complaints filed in English about this operator. The text below is the player's own words, as published on the source site.
2026-07-03Casino GuruWithheld payoutsClosed, no outcome
Gamblezen Casino - Player's withdrawal request and account verification are delayed.
The player from Quebec was dissatisfied with GambleZen's handling of her account verification and withdrawal requests. Despite having completed the identity verification process and providing additional documentation, her account status remained pending. She also reported missing winnings from her game history and requested a complete account review, including verification status and transaction details. We reviewed the case and found that the casino had confirmed the account was fully verified and had processed one CAD $750 withdrawal, which the player received. The casino provided evidence showing no missing game history or withdrawal records for the disputed period, explaining that canceled withdrawals were returned to the player's balance and subsequently used in gameplay. Consequently, the complaint regarding the missing withdrawal and game history was rejected as unfounded.
