QuickWin Casino— player complaints: 22 in English

The player from Poland has requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet.The player from Poland has requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. Written by JeanCasino Analyst & Complaint Specialist Submitted: 01 Oct 2026 Automatic translation:

Reason: Delayed payment I am submitting this complaint regarding several delayed withdrawals from QuickWin that have remained in “Processing” status despite repeated contacts with customer support and assurances that the withdrawals are being actively handled.My first $750 Interac e-Transfer withdrawal was requested on August 28, 2026 at approximately 2:58 AM. I subsequently requested additional $750 withdrawals, including withdrawals on August 28 and August 29. As of September 5, 2026, the withdrawals remain outstanding.I have contacted QuickWin live support numerous times seeking clarification because the withdrawals have remained in processing considerably longer than expected. I have also already submitted a formal complaint directly to QuickWin, but I have not received a response to that complaint.Throughout my conversations with support, I have repeatedly been told that Finance is aware of the delay, that my withdrawals are being processed, and that there is no issue with them. However, I have not been provided with a concrete explanation for why the funds have not been released or a timeframe for completion.Most recently, on September 5, a QuickWin representative gave me a more specific update and stated:“Your withdrawal is in the final stage and will be completed very soon.”The representative also stated that “there is no problem at all” and explained that a high volume of withdrawal requests was causing delays.Because this was the first time I had been told the withdrawal was specifically in its “final stage,” I asked the representative to clarify whether that meant the withdrawal had already been approved and was simply awaiting release/payment. I also asked whether there was any reason it could not be released that day.The representative did not answer those questions. When I clarified that I was not asking for a guaranteed processing time, but simply wanted to understand what QuickWin meant by “final stage,” the representative instead indicated that the chat would be closed and the session was subsequently disconnected.I understand that payment processing can occasionally be delayed. My concern is that more than a week has now passed since my first withdrawal request, I have received repeated assurances that everything is proceeding normally, and I have now been told the withdrawal is in its “final stage,” yet the funds remain unpaid.I have screenshots documenting the withdrawal requests and my conversations with QuickWin support, including the statements referenced above.Resolution requestedI am asking QuickWin to:1. Process and release my outstanding withdrawals without further unnecessary delay;2. Provide a clear written explanation if anything is actually preventing payment;3. Confirm the current status of each outstanding withdrawal; and4. Respond to the formal complaint I have already submitted.I am not requesting preferential treatment or an unrealistic payment timeframe. I am simply requesting payment of withdrawals that have remained pending since August 28–29 and a clear explanation for the continuing delay. --- Ответы в треде --- AskGamblers • Support Team 3 weeks ago Dear all,As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.We thank both parties for their assistance during the complaint process. katesinclair • Saskatchewan • 1 reviews 3 weeks ago This has been resolved and the entire $2,250.00 was deposited after a significant delay. No reason was given for the delay. I would advise those to play elsewhere as the withdrawal processing times are extremely long and is not aligned with their own withdrawal policies. katesinclair • Saskatchewan • 1 reviews 3 weeks ago Thank you for the response. I am a little confused as to why and how the two later withdrawal requests have now been successfully processed, while the first withdrawal I submitted on August 28 for $750.00 remains outstanding. I have now received $1,500 of the total $2,250 requested, and I appreciate that those payments have been completed. However, I would appreciate the remaining $750 being processed and sent to me as soon as possible. At this point, the continued delay with this particular withdrawal has become extremely frustrating, especially considering that withdrawals submitted after it have already been paid. I have attached a screenshot showing the outstanding withdrawal, but I have redacted the transaction ID for privacy/security purposes. If QuickWin or AskGamblers requires the full transaction information to investigate the outstanding payment, I am happy to provide the unredacted information privately through an appropriate email or secure channel. I would appreciate a specific update regarding the August 28 withdrawal and, most importantly, for the remaining $750 to be processed. QuickWin Casino • Representative 3 weeks ago Dear katesinclair, Please be advised that the pending withdrawals are currently being processed and will be completed as soon as possible. We are making every effort to expedite your request and will provide an update regarding the status of these transactions at the earliest opportunity. Thank you for your patience and understanding while we work through this. Kind regards, QuickWin Casino team.

Reason: Delayed payment Dear askgamblers! Its about the Quickwin Casino: Paid about 5000€ in my account. That was without a problem :) But they never pay out. Last year they were really quick, but its always stuck since 2026... Waiting a week for my 500€ withdrawal now. But its always stuck in processing. I don't know what they changed since 2025, cause they were really really quick. Sometimes on the same they, the money got to my bank --- Ответы в треде --- AskGamblers • Support Team 1 month ago Dear all,As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.We thank both parties for their assistance during the complaint process. danielnote • Austria 1 month ago Withdrawal problem was solved! Thank you all AskGamblers • Support Team 1 month ago Dear @danielnote,The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.Thanks in advance for your cooperation. QuickWin Casino • Representative 1 month ago Dear player, Thank you for your patience. We are happy to inform you that your withdrawal in the amount of 500.00 EUR has been completed and sent from our side. Please be advised that it should take between 3 to 5 business days for the amount to reflect on your bank account. Kind regards, QuickWin Team

Reason: Delayed payment Hello,I won some money on QuickWin back in April. It took a long time before they asked me for verification documents, and when they finally did, they blocked my account from making withdrawals. I fully verified my account around 2 weeks ago, but the withdrawal option is still blocked. As my account is now fully verified, I expect Quickwin to let me withdraw my remaining funds of 48.000 NOK. --- Ответы в треде --- AskGamblers • Support Team 3 weeks ago Dear @mrcarrada,Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.Thanks in advance for your cooperation. QuickWin Casino • Representative 3 weeks ago Dear mrcarrada, You may kindly request another withdrawal request. Thank you for your patience on the matter and the updates provided. Best regards, QuickWin Team mrcarrada 3 weeks ago I have now gotten a total of 30 000 NOK QuickWin Casino • Representative 3 weeks ago Dear mrcarrada, Thank you for the update! Please be informed that your remaining requests are currently being processed. We will notify you as soon as the transactions are successfully completed. Thank you for your continued patience! Best regards, Quickwin Casino Team

The player from Italy has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet.The player from Italy has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. Written by JeanCasino Analyst & Complaint Specialist Submitted: 01 Sep 2026 Automatic translation:

The player from Germany had requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings had not been received yet. We explained that withdrawals could take several days or weeks, advised him to wait at least 14 days and cooperate with the casino during any KYC or processing checks. The player later confirmed the issue was resolved and marked the complaint as resolved, so we closed the case as resolved.

The player from Spain had been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hadn’t been received yet. We advised him to wait the standard 14 days while the casino processed the withdrawals, as delays could be caused by KYC checks or a high volume of requests. He then confirmed that the casino paid out the pending winnings in stages, and once the remaining withdrawals were received, we closed the complaint as resolved because all winnings had been paid within the usual waiting period.

The player from Italy had requested a withdrawal less than two weeks prior to submitting this complaint. Their money hadn’t been received yet. We explained that withdrawals could take up to 14 days and asked him to wait, cooperate with the casino, and provide an update after the recommended timeframe. As he did not respond to our follow-up messages and reminders, we were unable to continue the investigation. The complaint was closed for now due to lack of response from the player.

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The player from Germany had requested a withdrawal less than two weeks prior to submitting this complaint. The payment hadn’t been processed yet. He later reported having received only €2,000 out of €5,300 in winnings, with €1,500 still pending and several €500 withdrawals waiting since August 4–6. We asked him for a withdrawal history screenshot and an update, but he did not respond to our follow-up messages. As a result, the complaint was closed for now due to lack of response from him.

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The player from Portugal faced issues with account cancellation and withdrawal, citing poor customer service and delayed responses regarding her requests. Despite informing the casino of her rights, her concerns remained unanswered while she felt her money was at risk. We were unable to continue the investigation because she did not provide evidence that she had informed the casino of a gambling problem and requested self-exclusion, only account closure. As a result, the complaint was closed due to insufficient evidence and lack of response to our follow-up messages.

The player from Portugal faces blocked withdrawals for over four months while trying to verify her account, as the casino does not accept her proof of address.

The player from Germany filed a complaint against Quickwin for failing to respect his self-exclusion due to gambling addiction. Although he had self-excluded on April 24, 2025, his account was reactivated, enabling him to deposit and lose €402 after requesting account closure, which Quickwin did not act on promptly. He sought mediation from Casino Guru to address his concerns and recover his losses. The complaint was resolved after Quickwin agreed to refund €467 to the player, which was successfully processed following the player's submission of bank details. The player confirmed the resolution, and the case was closed by the Complaints Team.

The player from Germany had been waiting 16 days for a withdrawal of over €25,000 and had encountered multiple verification issues. While they had successfully completed most of the identity checks, the final document was still under review, causing delays and blocked withdrawals. Despite contacting support several times, the player received contradictory information about the status of their request. We extended the response time to allow the player to provide further information, but due to their lack of response, the complaint was closed for the moment without resolution. The player retained the option to reopen the complaint in the future.

The player from Germany had requested self-exclusion from Quickwin Casino due to gambling addiction on March 9, 2026, but the account had remained active despite confirmations of his request. He had sought assistance in closing his account permanently and reviewing potential refunds for his losses. The complaint was resolved after the casino officially closed the player's account and agreed to refund 940 EUR as part of the settlement. The refund was processed following the player's provision of payment details, and the player confirmed the resolution of the issue. We closed the complaint after the player marked it as resolved.

The player from Italy had submitted a withdrawal request less than two weeks before contacting us. The winnings had not been obtained up to that day. The player was advised to wait at least 14 days for withdrawal processing due to potential KYC verification or high withdrawal volume delays. After the recommended time frame had passed, the player confirmed the issue was resolved. The complaint was marked as resolved following the player's confirmation of receiving the winnings.

The player from Germany had been waiting two weeks for a €320 withdrawal request from QuickWin, which remained in 'Processing' status. Despite multiple inquiries and assurances that his case had been forwarded, he still had not received a specific date for the payment or a clear reason for the delay. The complaint was closed due to the player's lack of response to follow-up messages and inquiries. No further investigation or resolution was possible at that time. The player could reopen the complaint if he chose to resume communication.