Mr Bet Casino— player complaints: 30 in English

The player from Poland has requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet.The player from Poland has requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. Written by JeanCasino Analyst & Complaint Specialist Submitted: 24 Sep 2026 Automatic translation:

The player from Germany requested a withdrawal of €3000 on August 22nd but faced delays after undergoing an extensive verification process. Despite having her account verified, she had been waiting over a week for the withdrawal, with the casino stating they were behind on processing. We asked for further details about her withdrawal history and KYC status, and the complaint was then marked as resolved by her. The case was closed as resolved after her confirmation, indicating the winnings issue had been settled.The player from Germany requested a withdrawal of €3000 on August 22nd but faced delays after undergoing an extensive verification process. Despite having her account verified, she had been waiting over a week for the withdrawal, with the casino stating they were behind on processing. We asked for further details about her withdrawal history and KYC status, and the complaint was then marked as resolved by her. The case was closed as resolved after her confirmation, indicating the winnings issue had been settled. Written by AttilaComplaint Specialist Submitted: 19 Sep 2026 | Resolved : 23 Sep 2026Automatic translation:

The player from Poland requested a withdrawal of 6,000 PLN on September 7, 2026, with his account fully verified. Despite Mr.Bet confirming that no additional documents were needed, the standard processing time was exceeded, and support only provided vague updates about a large withdrawal queue without specifics. We asked for additional details about previous withdrawals, a pending-withdrawal screenshot, and whether the winnings were made with a bonus. The complaint was later marked as resolved by the player, so we closed the case as resolved.The player from Poland requested a withdrawal of 6,000 PLN on September 7, 2026, with his account fully verified. Despite Mr.Bet confirming that no additional documents were needed, the standard processing time was exceeded, and support only provided vague updates about a large withdrawal queue without specifics. We asked for additional details about previous withdrawals, a pending-withdrawal screenshot, and whether the winnings were made with a bonus. The complaint was later marked as resolved by the player, so we closed the case as resolved. Written by AttilaComplaint Specialist Submitted: 17 Sep 2026 | Resolved : 21 Sep 2026Automatic translation:

The player from Austria has requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet.The player from Austria has requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. Written by JeanCasino Analyst & Complaint Specialist Submitted: 05 Sep 2026 Automatic translation:

The player from Chile has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet.The player from Chile has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. Written by JeanCasino Analyst & Complaint Specialist Submitted: 04 Sep 2026 Automatic translation:

The player from Poland had requested a withdrawal less than two weeks prior to submitting this complaint. The payment hadn’t been processed yet. We initially explained that withdrawals could take up to 14 days and might be delayed by KYC checks or a high volume of requests. After reviewing her case, we were unable to assist because she had provided a different name and address during registration, which breached the casino’s terms and prevented successful verification. The complaint was closed for this reason.The player from Poland had requested a withdrawal less than two weeks prior to submitting this complaint. The payment hadn’t been processed yet. We initially explained that withdrawals could take up to 14 days and might be delayed by KYC checks or a high volume of requests. After reviewing her case, we were unable to assist because she had provided a different name and address during registration, which breached the casino’s terms and prevented successful verification. The complaint was closed for this reason. Written by JeanCasino Analyst & Complaint Specialist Submitted: 31 Aug 2026 | Closed : 03 Sep 2026Automatic translation:

The player from Romania has requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet.The player from Romania has requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. Written by JeanCasino Analyst & Complaint Specialist Submitted: 31 Aug 2026 Automatic translation:

The player from Germany requested a withdrawal three weeks ago on August 1st, 2026, but is experiencing repeated delays and is becoming frustrated with the lack of resolution.The player from Germany requested a withdrawal three weeks ago on August 1st, 2026, but is experiencing repeated delays and is becoming frustrated with the lack of resolution. Written by KarlaCasino Analyst & Complaint Specialist Submitted: 28 Aug 2026 | Resolved : 31 Aug 2026Automatic translation:

The player from Austria has requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet.The player from Austria has requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. Written by JeanCasino Analyst & Complaint Specialist Submitted: 29 Aug 2026 Automatic translation:

The player from Austria has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet.The player from Austria has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. Written by JeanCasino Analyst & Complaint Specialist Submitted: 26 Aug 2026 Automatic translation:

The player from Germany had submitted a withdrawal request less than two weeks prior to contacting us. Winnings hadn’t been obtained up to that day. We explained that withdrawals could take up to 14 days and might be delayed by KYC verification or a high volume of requests, so she was asked to wait and cooperate with the casino. After the recommended timeframe had passed, we requested an update, but the player later marked the complaint as resolved. As a result, the case was closed as resolved in our system.

The player from Austria successfully completed the verification process but faced delays in receiving her €2,000 withdrawal from Mr. Bet. Despite meeting all requirements and contacting customer support, her withdrawal status remained “Pending verification” after several days. We asked for clarification about the withdrawal date, previous withdrawals, and whether her winnings were accumulated with or without a bonus. The complaint was then marked as resolved by her, and we closed the case as settled after her confirmation.

The player from Ontario had been waiting for a withdrawal for less than two weeks. Unfortunately, her payout had not been received yet. The delay was caused by ongoing KYC verification, which the casino processed slowly, responding about every three days. After the player confirmed passing verification and provided all necessary information, the complaint was escalated to a dedicated resolver. The issue was then marked as resolved following the player's confirmation.

The player from Norway requested a withdrawal of approximately 25,054 NOK over a month ago, but the casino had yet to process it. Despite providing all required KYC documents multiple times, he faced continued delays in verification, with no clear timeframe or explanation from the casino. We contacted the casino, and his account was then successfully verified. The casino confirmed he could withdraw 22,776 NOK without meeting the wagering requirement, and he submitted a new withdrawal request. The complaint was resolved after he confirmed the account was working properly and the withdrawal had been requested.

= 0 }).length === 0) { var date = new Date(); date.setTime(date.getTime()+(7*24*60*60*1000)); document.cookie = "restCSSIsCached=true; expires=" + date.toGMTString() + "; path=/"; } } LUX=function(){var n=Math.floor;function t(){return Date.now?Date.now():+new Date}var r,a=t(),e=window.performance||{},i=e.timing||{navigationStart:(null===(r=window.LUX)||void 0===r?void 0:r.ns)||a};function o(){return e.now?n(e.now()):t()-i.navigationStart}(LUX=window.LUX||{}).ac=[],LUX.addData=function(n,t){return LUX.cmd(["addData",n,t])},LUX.cmd=function(n){return LUX.ac.push(n)},LUX.getDebug=function(){return[[a,0,[]]]},LUX.init=function(n){return LUX.cmd(["init",n||o()])},LUX.mark=function(){for(var n=[],t=0;t

The player from Germany requested a €9,000 withdrawal, but his account was undergoing KYC verification, which had already lasted nine days. He encountered repeated document rejections without specific explanations from MR.Bet and sought assistance with completing the verification and receiving his payout. We later received confirmation from the casino that the €9,000 had been paid in three €3,000 withdrawals, and the player marked the complaint as resolved after receiving the full amount. A separate €1,200 withdrawal remained pending, with no final outcome before the complaint was closed as resolved.

= 0 }).length === 0) { var date = new Date(); date.setTime(date.getTime()+(7*24*60*60*1000)); document.cookie = "restCSSIsCached=true; expires=" + date.toGMTString() + "; path=/"; } } LUX=function(){var n=Math.floor;function t(){return Date.now?Date.now():+new Date}var r,a=t(),e=window.performance||{},i=e.timing||{navigationStart:(null===(r=window.LUX)||void 0===r?void 0:r.ns)||a};function o(){return e.now?n(e.now()):t()-i.navigationStart}(LUX=window.LUX||{}).ac=[],LUX.addData=function(n,t){return LUX.cmd(["addData",n,t])},LUX.cmd=function(n){return LUX.ac.push(n)},LUX.getDebug=function(){return[[a,0,[]]]},LUX.init=function(n){return LUX.cmd(["init",n||o()])},LUX.mark=function(){for(var n=[],t=0;t

= 0 }).length === 0) { var date = new Date(); date.setTime(date.getTime()+(7*24*60*60*1000)); document.cookie = "restCSSIsCached=true; expires=" + date.toGMTString() + "; path=/"; } } LUX=function(){var n=Math.floor;function t(){return Date.now?Date.now():+new Date}var r,a=t(),e=window.performance||{},i=e.timing||{navigationStart:(null===(r=window.LUX)||void 0===r?void 0:r.ns)||a};function o(){return e.now?n(e.now()):t()-i.navigationStart}(LUX=window.LUX||{}).ac=[],LUX.addData=function(n,t){return LUX.cmd(["addData",n,t])},LUX.cmd=function(n){return LUX.ac.push(n)},LUX.getDebug=function(){return[[a,0,[]]]},LUX.init=function(n){return LUX.cmd(["init",n||o()])},LUX.mark=function(){for(var n=[],t=0;t

The player from Ontario won over $4,500 at Mr.bet but was facing issues withdrawing her winnings after spending the required $1,800. The casino claimed she could not withdraw the funds due to using "bonus" money, despite her having met the spending requirement and not being verified. We asked her for bonus details, balance breakdown, winnings after wagering, and correspondence with the casino, but she did not reply to our requests or reminders. As a result, we were unable to investigate further and the complaint was closed for now due to lack of cooperation.

= 0 }).length === 0) { var date = new Date(); date.setTime(date.getTime()+(7*24*60*60*1000)); document.cookie = "restCSSIsCached=true; expires=" + date.toGMTString() + "; path=/"; } } LUX=function(){var n=Math.floor;function t(){return Date.now?Date.now():+new Date}var r,a=t(),e=window.performance||{},i=e.timing||{navigationStart:(null===(r=window.LUX)||void 0===r?void 0:r.ns)||a};function o(){return e.now?n(e.now()):t()-i.navigationStart}(LUX=window.LUX||{}).ac=[],LUX.addData=function(n,t){return LUX.cmd(["addData",n,t])},LUX.cmd=function(n){return LUX.ac.push(n)},LUX.getDebug=function(){return[[a,0,[]]]},LUX.init=function(n){return LUX.cmd(["init",n||o()])},LUX.mark=function(){for(var n=[],t=0;t