QuickWin Casino — player complaint #14021, 2026-07-20: other
QuickWin Casino: a player complaint filed on 2026-07-20, about other, 402 EUR in dispute, status — resolved. Published on Casino Guru. One of 22 complaints filed in English about this operator. The text below is the player's own words, as published on the source site.
QuickWin Casino - Player's account has been reopened despite self-exclusion.
The player from Germany filed a complaint against Quickwin for failing to respect his self-exclusion due to gambling addiction. Although he had self-excluded on April 24, 2025, his account was reactivated, enabling him to deposit and lose €402 after requesting account closure, which Quickwin did not act on promptly. He sought mediation from Casino Guru to address his concerns and recover his losses. The complaint was resolved after Quickwin agreed to refund €467 to the player, which was successfully processed following the player's submission of bank details. The player confirmed the resolution, and the case was closed by the Complaints Team.
