QuickWin Casino — player complaint #14859, 2026-07-15: withheld payouts

The player from Germany had been waiting 16 days for a withdrawal of over €25,000 and had encountered multiple verification issues. While they had successfully completed most of the identity checks, the final document was still under review, causing delays and blocked withdrawals. Despite contacting support several times, the player received contradictory information about the status of their request. We extended the response time to allow the player to provide further information, but due to their lack of response, the complaint was closed for the moment without resolution. The player retained the option to reopen the complaint in the future.