Not paying out withdrawal after time period and not responding to emails and continuous delays
Reason: Delayed payment
I am submitting this complaint regarding several delayed withdrawals from QuickWin that have remained in “Processing” status despite repeated contacts with customer support and assurances that the withdrawals are being actively handled.My first $750 Interac e-Transfer withdrawal was requested on August 28, 2026 at approximately 2:58 AM. I subsequently requested additional $750 withdrawals, including withdrawals on August 28 and August 29. As of September 5, 2026, the withdrawals remain outstanding.I have contacted QuickWin live support numerous times seeking clarification because the withdrawals have remained in processing considerably longer than expected. I have also already submitted a formal complaint directly to QuickWin, but I have not received a response to that complaint.Throughout my conversations with support, I have repeatedly been told that Finance is aware of the delay, that my withdrawals are being processed, and that there is no issue with them. However, I have not been provided with a concrete explanation for why the funds have not been released or a timeframe for completion.Most recently, on September 5, a QuickWin representative gave me a more specific update and stated:“Your withdrawal is in the final stage and will be completed very soon.”The representative also stated that “there is no problem at all” and explained that a high volume of withdrawal requests was causing delays.Because this was the first time I had been told the withdrawal was specifically in its “final stage,” I asked the representative to clarify whether that meant the withdrawal had already been approved and was simply awaiting release/payment. I also asked whether there was any reason it could not be released that day.The representative did not answer those questions. When I clarified that I was not asking for a guaranteed processing time, but simply wanted to understand what QuickWin meant by “final stage,” the representative instead indicated that the chat would be closed and the session was subsequently disconnected.I understand that payment processing can occasionally be delayed. My concern is that more than a week has now passed since my first withdrawal request, I have received repeated assurances that everything is proceeding normally, and I have now been told the withdrawal is in its “final stage,” yet the funds remain unpaid.I have screenshots documenting the withdrawal requests and my conversations with QuickWin support, including the statements referenced above.Resolution requestedI am asking QuickWin to:1. Process and release my outstanding withdrawals without further unnecessary delay;2. Provide a clear written explanation if anything is actually preventing payment;3. Confirm the current status of each outstanding withdrawal; and4. Respond to the formal complaint I have already submitted.I am not requesting preferential treatment or an unrealistic payment timeframe. I am simply requesting payment of withdrawals that have remained pending since August 28–29 and a clear explanation for the continuing delay.
--- Ответы в треде ---
AskGamblers • Support Team 3 weeks ago Dear all,As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.We thank both parties for their assistance during the complaint process.
katesinclair • Saskatchewan • 1 reviews 3 weeks ago This has been resolved and the entire $2,250.00 was deposited after a significant delay. No reason was given for the delay. I would advise those to play elsewhere as the withdrawal processing times are extremely long and is not aligned with their own withdrawal policies.
katesinclair • Saskatchewan • 1 reviews 3 weeks ago Thank you for the response. I am a little confused as to why and how the two later withdrawal requests have now been successfully processed, while the first withdrawal I submitted on August 28 for $750.00 remains outstanding. I have now received $1,500 of the total $2,250 requested, and I appreciate that those payments have been completed. However, I would appreciate the remaining $750 being processed and sent to me as soon as possible. At this point, the continued delay with this particular withdrawal has become extremely frustrating, especially considering that withdrawals submitted after it have already been paid. I have attached a screenshot showing the outstanding withdrawal, but I have redacted the transaction ID for privacy/security purposes. If QuickWin or AskGamblers requires the full transaction information to investigate the outstanding payment, I am happy to provide the unredacted information privately through an appropriate email or secure channel. I would appreciate a specific update regarding the August 28 withdrawal and, most importantly, for the remaining $750 to be processed.
QuickWin Casino • Representative 3 weeks ago Dear katesinclair, Please be advised that the pending withdrawals are currently being processed and will be completed as soon as possible. We are making every effort to expedite your request and will provide an update regarding the status of these transactions at the earliest opportunity. Thank you for your patience and understanding while we work through this. Kind regards, QuickWin Casino team.
