Frumzi Casino— player complaints: 11 in English

Player's account has been closed multiple times. [Account] — waiting

Player disputes funds after account closure. [Account] — rejected

Reason: Delayed payment I withdrew 400e 10 days ago and its still "under review", i tried talking to their live support few times but everytime they say that update is coming "very soon", and that their financial department is processing payment. Last time they said it was 5 days ago. On their website it says 1-3 days, which means they are well off. --- Ответы в треде --- AskGamblers • Support Team 3 weeks ago Dear all,As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.We thank both parties for their assistance during the complaint process. noatemp31 • Croatia 4 weeks ago You can resolve they paid out Frumzi Casino • Representative 1 month ago Dear noatemp31, Please be advised that the pending withdrawals are currently being processed and will be completed as expediently as possible. We will provide a further update regarding the status of these transactions at the earliest opportunity. We sincerely appreciate your patience during this time. Thank you for your understanding. Kind regards, Frumzi Casino team. noatemp31 • Croatia 1 month ago I would be okay with that reply if I didn't hear it 10 times already, 11 days, cmon guys its not 1million euros withdrawal its 400.

The player from Germany has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet.The player from Germany has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. Written by JeanCasino Analyst & Complaint Specialist Submitted: 04 Sep 2026 | Resolved : 06 Sep 2026Automatic translation:

= 0 }).length === 0) { var date = new Date(); date.setTime(date.getTime()+(7*24*60*60*1000)); document.cookie = "restCSSIsCached=true; expires=" + date.toGMTString() + "; path=/"; } } LUX=function(){var n=Math.floor;function t(){return Date.now?Date.now():+new Date}var r,a=t(),e=window.performance||{},i=e.timing||{navigationStart:(null===(r=window.LUX)||void 0===r?void 0:r.ns)||a};function o(){return e.now?n(e.now()):t()-i.navigationStart}(LUX=window.LUX||{}).ac=[],LUX.addData=function(n,t){return LUX.cmd(["addData",n,t])},LUX.cmd=function(n){return LUX.ac.push(n)},LUX.getDebug=function(){return[[a,0,[]]]},LUX.init=function(n){return LUX.cmd(["init",n||o()])},LUX.mark=function(){for(var n=[],t=0;t

= 0 }).length === 0) { var date = new Date(); date.setTime(date.getTime()+(7*24*60*60*1000)); document.cookie = "restCSSIsCached=true; expires=" + date.toGMTString() + "; path=/"; } } LUX=function(){var n=Math.floor;function t(){return Date.now?Date.now():+new Date}var r,a=t(),e=window.performance||{},i=e.timing||{navigationStart:(null===(r=window.LUX)||void 0===r?void 0:r.ns)||a};function o(){return e.now?n(e.now()):t()-i.navigationStart}(LUX=window.LUX||{}).ac=[],LUX.addData=function(n,t){return LUX.cmd(["addData",n,t])},LUX.cmd=function(n){return LUX.ac.push(n)},LUX.getDebug=function(){return[[a,0,[]]]},LUX.init=function(n){return LUX.cmd(["init",n||o()])},LUX.mark=function(){for(var n=[],t=0;t

= 0 }).length === 0) { var date = new Date(); date.setTime(date.getTime()+(7*24*60*60*1000)); document.cookie = "restCSSIsCached=true; expires=" + date.toGMTString() + "; path=/"; } } LUX=function(){var n=Math.floor;function t(){return Date.now?Date.now():+new Date}var r,a=t(),e=window.performance||{},i=e.timing||{navigationStart:(null===(r=window.LUX)||void 0===r?void 0:r.ns)||a};function o(){return e.now?n(e.now()):t()-i.navigationStart}(LUX=window.LUX||{}).ac=[],LUX.addData=function(n,t){return LUX.cmd(["addData",n,t])},LUX.cmd=function(n){return LUX.ac.push(n)},LUX.getDebug=function(){return[[a,0,[]]]},LUX.init=function(n){return LUX.cmd(["init",n||o()])},LUX.mark=function(){for(var n=[],t=0;t

The player from Nigeria faced issues with a pending withdrawal of 30 EUR from Frumzi Casino, which remained unpaid for over 12 days. His account was frozen, and although he contacted support, he received no response for more than five days. The casino informed him that his account had been closed under certain terms but failed to provide a clear explanation. The complaint was marked as resolved after the player confirmed the issue had been addressed, though specific details of the resolution were not provided. The Complaints Team closed the case following the player's confirmation.

The player from Hungary filed a complaint against Frumzi Casino regarding a claimed prize of 320,000 HUF that had not been received since May 8th. Despite multiple inquiries, the casino responded that the matter was still under investigation. We found that the amount was tied to several withdrawal requests, which had been cancelled and then re-requested, and the casino later asked for KYC documents to continue processing. After she uploaded the requested ID, bank card, and proof of address, the withdrawals started being paid out regularly. We marked the complaint as resolved because the winnings were eventually being processed without further problems.

Dear Sir/Madam, My name is ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇ and I hold an account with Frumzi Casino, using the email and username: ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇. On May 1st, 2025, I requested three withdrawals totaling €1,500, which remain pending with no progress or updates from the operator. Additionally, my account holds a balance of €20,136.24 in winnings. While I still have access to my account, I have been blocked from the live chat support and, despite repeated emails requesting updates about the delay, I have received no response or assistance from the company. I kindly request that you review my case and inform me of the outcome. I am attaching the relevant supporting documents (email exchanges, screenshots, transactions). Sincerely, ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇ ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇

I was able to spin the money wheel with my mobile phone in the game wheel of wishes, but the error code 211.came up on the screen, I didn't even get an answer from customer service or technical support, what caused the problem, and the game never loaded into the bonus game again.