Paddy Power — player complaint #61138, 2022-06-27: account blocks
Paddy Power: a player complaint filed on 2022-06-27, about account blocks, 20 GBP in dispute, status — resolved. Published on CasinoReviews. One of 296 complaints filed in English about this operator. The text below is the player's own words, as published on the source site.
PaddyPower - Account closed to prevent withdrawal of winnings.
PaddyPower offer a promotion of free spins for new customers. I signed up, used those free spins and won £7.24.
I then took my winnings of £7.24 and made a few bets on their Roulette game. Bringing my winnings up to £10.04.
PaddyPower offer a withdrawal through giftcard service.
I took my winnings of £10 and selected to redeem them for a £20 gift card which could be used at ASDA.
At this point I recieved an email stating that my account had been closed and my funds withheld.
I immediately contacted customer service.
Below is the transcript of my conversation with their customer service team:
My account has been closed when I tried to withdraw my winnings.
Feel free to press on one of the buttons
