NV Casino— player complaints: 25 in English

The player from Greece faced issues with account verification at NV Casino, as they rejected official Revolut PDF statements and withheld a €100 withdrawal. Despite providing valid documentation, including a bank statement, the casino's automated system continued to obstruct the process, and the support team refused the withdrawal request. We asked for clarification and supporting communication, and the complaint was then marked as resolved by the player. The issue was considered closed because the player confirmed that the verification and withdrawal problem had been solved.The player from Greece faced issues with account verification at NV Casino, as they rejected official Revolut PDF statements and withheld a €100 withdrawal. Despite providing valid documentation, including a bank statement, the casino's automated system continued to obstruct the process, and the support team refused the withdrawal request. We asked for clarification and supporting communication, and the complaint was then marked as resolved by the player. The issue was considered closed because the player confirmed that the verification and withdrawal problem had been solved. Written by VeronikaComplaint Resolution Center Deputy Team Lead Submitted: 24 Sep 2026 | Resolved : 27 Sep 2026Automatic translation:

The player from Hungary is facing issues with two pending withdrawal requests totaling 300,000 HUF that have remained unprocessed for over two weeks, despite having a verified account. He previously received a successful withdrawal and is seeking assistance to recover the total balance.The player from Hungary is facing issues with two pending withdrawal requests totaling 300,000 HUF that have remained unprocessed for over two weeks, despite having a verified account. He previously received a successful withdrawal and is seeking assistance to recover the total balance. Written by AttilaComplaint Specialist Submitted: 15 Sep 2026 | Resolved : 18 Sep 2026Automatic translation:

The player from Poland submitted KYC verification, but while his documents were accepted, his ID was not, resulting in account lockout without notification. He deposited $15 and won $320, but was unable to withdraw his winnings. We reviewed the case and it was confirmed that he had more than one account, used the same promotion across accounts, and his account details did not match his ID. As a result, we could not challenge the casino’s decision to block the accounts and withhold the winnings, so the complaint was rejected.The player from Poland submitted KYC verification, but while his documents were accepted, his ID was not, resulting in account lockout without notification. He deposited $15 and won $320, but was unable to withdraw his winnings. We reviewed the case and it was confirmed that he had more than one account, used the same promotion across accounts, and his account details did not match his ID. As a result, we could not challenge the casino’s decision to block the accounts and withhold the winnings, so the complaint was rejected. Written by VeronikaComplaint Resolution Center Deputy Team Lead Submitted: 15 Sep 2026 | Closed : 23 Sep 2026Automatic translation:

The player from Romania faces issues withdrawing funds from NV Casino, having completed the KYC process after depositing 1200 RON and accumulating 2200 RON. He is now locked out of his account with an "Invalid captcha code" error after making a withdrawal request, despite trying from multiple devices, and the withdrawal timeframe has significantly exceeded the stated terms.The player from Romania faces issues withdrawing funds from NV Casino, having completed the KYC process after depositing 1200 RON and accumulating 2200 RON. He is now locked out of his account with an "Invalid captcha code" error after making a withdrawal request, despite trying from multiple devices, and the withdrawal timeframe has significantly exceeded the stated terms. Written by TomasComplaint Specialist Submitted: 13 Sep 2026 | Resolved : 15 Sep 2026Automatic translation:

The player from Poland has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet.The player from Poland has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. Written by JeanCasino Analyst & Complaint Specialist Submitted: 09 Sep 2026 Automatic translation:

Reason: Delayed payment Payment delay, I have been playing on their platform for a long time. Most of the time they are operational with withdrawals, but the last withdrawal is going wrong. I wrote to them after a week of waiting to see what the problem is, to which they told me that they apologized for the error and sent it again to take action. Another three days passed and I wrote to them again. They said that the request had already been sent and I had to wait. It is clearly stated in terms for players who are verified from 48 hours to a maximum of five working days, the money will be sent. The amount is not large, around €900, they are not serious, and I'm still waiting.

The player from Germany faces challenges withdrawing his winnings from NV Casino, which is verified. However, the casino requests new proof of previous deposits that he can no longer provide. His current payout stands at 104 Euros.The player from Germany faces challenges withdrawing his winnings from NV Casino, which is verified. However, the casino requests new proof of previous deposits that he can no longer provide. His current payout stands at 104 Euros. Written by AttilaComplaint Specialist Submitted: 26 Aug 2026 | Resolved : 27 Aug 2026Automatic translation:

The player from Germany has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day.The player from Germany has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. Written by JeanCasino Analyst & Complaint Specialist Submitted: 18 Aug 2026 Automatic translation:

The player from Germany has completed the full verification process with NV.Casino, but they refuse to process payouts due to two duplicate documents marked as 'Rejected.' The support team directs him to emails and will not remove these outdated entries, preventing him from accessing his balance.The player from Germany has completed the full verification process with NV.Casino, but they refuse to process payouts due to two duplicate documents marked as 'Rejected.' The support team directs him to emails and will not remove these outdated entries, preventing him from accessing his balance. Written by TomasComplaint Specialist Submitted: 12 Aug 2026 | Resolved : 13 Aug 2026Automatic translation:

The player from Germany encountered issues with depositing money in the casino. He reported a problem involving two accounts and was asked for details about previous successful deposits and his communication with the casino, but he did not reply to the follow-up requests. As a result, we were unable to investigate the matter further, and the complaint was closed for now due to lack of response.

The player from Sweden experienced account blocking and confiscation of her winnings after using a VPN due to browser issues. Despite making deposits and completing KYC, the casino claimed that the VPN violated their rules and took her winnings of 5600 EUR while offering only 250 EUR to reopen her account. After review, we concluded that she was physically in Sweden and used a VPN to bypass a country/IP restriction shown by the casino, so the complaint was rejected because the casino’s action was considered justified under its terms.

Reason: Amount not credited Complaint Title: Uncredited Litecoin (LTC) Deposit of 8.55 LTC – Casino Stalling for 12 DaysComplaint Description:I am filing a formal complaint against this casino regarding a Litecoin (LTC) deposit of 8.55 LTC that has been completely withheld by the platform. The deposit was made on June 22, 2026.The transaction was successfully processed and confirmed on the blockchain immediately. I have provided the casino's support team with the undeniable proof, including clear screenshots and the official transaction hash. Despite having the funds in their wallet, the casino has continuously used stalling tactics, changing support agents (Elena, Dakota, Adriana, Leni, Flor, and Max) and giving contradictory excuses.First, they gave a specific UTC deadline which expired. Then, an agent named Flor falsely claimed they would "prepare documents for my payment system to refund," which is mathematically impossible for an irreversible Litecoin blockchain transaction. Today, July 3, 2026, another agent named Max told me that "specialists are working on it and it takes time," stretching the delay to 12 days.It is clear that the casino has received my 8.55 LTC but is refusing to credit my account balance or process the deposit. I request the mediation team to intervene and help me get my funds credited or returned.Transaction Evidence:Casino Domain: 76nv28­1.c­asi­noT­ran­saction Hash (TxID): 34c2d8­a42­32b­dac­b5b­2b9­4a3­b96­913­419­701­dfe­724­034­f80­575­90f­a79­84d­1308My Sender Address: ltc1q7­vgp­cdv­0zy­zwc­fda­w58­jz0­k2w­gts­76g­2j3­r7k­0Casino Recipient Address: M8uin6­Lnk­FQg­GmZ­FEg­zmV­YGS­C3H­vv3­hUN­6Am­ount: 8.55 LTCPlayer Username: < sent to the casino > I have dozens of screenshots of the communication with the casino.

The player from Germany had requested a withdrawal less than two weeks prior to submitting this complaint. Their money hadn’t been received yet. We explained that withdrawals could take up to 14 days and asked him to update us once that period had passed, but he did not respond to our follow-up messages. As a result, we were unable to continue the investigation and the complaint was closed for now due to lack of response.

The player from Lithuania had a balance of 1000 EUR on NV Casino but faced blocked withdrawal functionality due to accusations of using a VPN, which he denied. He believed this was a technical mistake and was willing to provide evidence to prove his physical presence in Lithuania on the disputed date. We asked for clarification about his registration details and KYC, but the casino maintained concerns about inconsistent location data and an implausibly fast travel record between Lithuania and Germany. The player later said he no longer wished to continue with the resolution process, so we closed the complaint as rejected.

The player from Germany submitted a formal complaint regarding responsible gambling concerns at NV Casino, where his account had shown problematic gambling behavior without timely suspension. He had requested immediate and permanent account closure on April 1, 2026, but the casino only blocked his account on April 6, 2026, during which he incurred losses of €2,150. The player argued that his clear request was not processed promptly and that responsible gambling features were not accessible on the mobile platform he used. After reviewing the case, we concluded that the casino acted correctly by closing the account promptly once gambling issues were disclosed, and the player had been sufficiently informed of responsible gambling tools available. Therefore, the complaint was rejected and no refund was requested from the casino.

The player from Ireland had deposited money for a 500% bonus, which was confirmed as received on the blockchain but was not credited to their NV account. Despite being fully verified, the player had received no response to multiple inquiries via email and had received inadequate assistance through chat. The complaint was ultimately marked as resolved by the player, and the issue was closed by the Complaints Team after confirmation of resolution. The player was encouraged to reach out again if future issues arose, and the resolution process was completed without charge.

The player from Germany filed a complaint regarding NV Casino, stating that despite having initiated a self-exclusion from Casinoly on April 6, 2025, he was still able to play and incur losses at NV Casino. He requested an investigation into whether the self-exclusion should have applied to NV Casino as well and sought a refund for losses incurred after the self-exclusion date. It was clarified that NV Casino was not affiliated with Casinoly, and self-exclusion requests had to be made separately for each casino. The complaint was closed upon the player's confirmation.

The player from Bulgaria faced a 12-day delay regarding his Litecoin (LTC) deposit of 8.55 LTC, which had been fully held by the casino despite successful blockchain confirmation. He provided ample evidence of the transaction and was frustrated by the casino's inconsistent responses and repeated delays in processing his deposit. The issue was resolved after the player regained access to his account and met the wagering requirement to request a payout. We marked the complaint as resolved following the player's confirmation that the problem was solved.

The player from Poland had been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hadn’t been received yet. We reviewed the complaint and found that the outstanding winnings were not paid before the account was closed, and the remaining balance was later lost through further gambling. As the funds were used for bets and lost, we were unable to recover or refund the winnings.

The player from Hungary asserted that NV Casino wrongfully confiscated his winnings of 200,000 HUF following the closure of his account due to a minor typo in his birth year, despite having provided a valid ID. The complaint was investigated, and it was confirmed that the player had not updated or corrected the inaccurate date of birth before depositing and playing, thereby violating the casino's terms and conditions. The casino acted in compliance with its rules, which allowed for account suspension and voiding of winnings if personal information was incomplete or inaccurate. The complaint was closed as the casino’s actions were deemed justified under its General Terms and Conditions.