NV Casino — player complaint #14991, 2026-07-13: withheld payouts

The player from Germany submitted a formal complaint regarding responsible gambling concerns at NV Casino, where his account had shown problematic gambling behavior without timely suspension. He had requested immediate and permanent account closure on April 1, 2026, but the casino only blocked his account on April 6, 2026, during which he incurred losses of €2,150. The player argued that his clear request was not processed promptly and that responsible gambling features were not accessible on the mobile platform he used. After reviewing the case, we concluded that the casino acted correctly by closing the account promptly once gambling issues were disclosed, and the player had been sufficiently informed of responsible gambling tools available. Therefore, the complaint was rejected and no refund was requested from the casino.