NV Casino— player complaints: 25 in English

Reason: Delayed payment I would like to report an issue with NV Casino regarding a withdrawal of approximately PLN 53,000.For two weeks now, my withdrawal has not been processed. The casino is continuously delaying the process by requesting repeated KYC verification, despite me submitting all required documents multiple times. My documents are being rejected without clear or consistent explanation, and the process appears to be intentionally prolonged. I've heard everything starting from "you cancelled it by yourself", "our team makes everything they can do", "your KYC if fine, just withdraw the money" only to wait another copule of days and afterd that they cancel my request. They cancel a bank transfer withdrawal, agrumenting that there is an issue with the crypto wallet number picure, which have nothing to do with each other. At this point, it no longer seems like a standard verification procedure, but rather an attempt to avoid paying out legitimate winnings.I have complied with all requirements and acted in accordance with the Terms and Conditions.I also gather prt scr of every chat with the support and all of the request I made that have been cancelled.This situation raises serious concerns about the fairness and transparency of NV Casino. --- Ответы в треде --- AskGamblers • Support Team 3 weeks ago Dear @Tom90Tom90,The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.Thanks in advance for your cooperation. NV Casino • Representative 3 weeks ago Dear AskGamblers Team, After reviewing the account history, we can confirm that some withdrawal requests were cancelled by the player, while others were declined by the operator because additional verification documents were required. The latest completed transaction confirms that the verification process has since been successfully completed and the player is now able to withdraw funds successfully. There are currently no issues preventing withdrawals from the account. Therefore, we consider this matter resolved. Best regards, NV Casino Team AskGamblers • Support Team 3 weeks ago Dear all, This complaint has been reopened as per NV Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution. AskGamblers • Support Team 5 months ago Dear NV Casino,Please let us know if there are any updates regarding this ongoing complaint. Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.Thanks in advance for your cooperation.

Reason: Declined payment Hello,I have been trying to make a withdrwal for €800 from NV-Casino. I have completed all their KYC- verifications with flying colors. I have not used any bonus at any time. The withdrawal method cosen is the sam card used for all deposits. My withdrawal has been rejected 2 times with no reason given, the €800 just came back into my account. I have several times used their VIP-chat and tried to get an answer but they just keep reffering to 'the relevant department' that will look into this. But i have not been given any information in any way to why they rejected my withdrawal (two times) --- Ответы в треде --- AskGamblers • Support Team 3 weeks ago Dear all,As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.We thank both parties for their assistance during the complaint process. Eyetool 3 weeks ago It's been resolved, thank you. AskGamblers • Support Team 3 weeks ago Dear @Eyetool,The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.Thanks in advance for your cooperation. NV Casino • Representative 3 weeks ago Hello, We have carefully reviewed the player’s withdrawal history. Some of the initial withdrawal requests required additional verification, while the subsequent attempts could not be completed through the selected Mastercard withdrawal method. Each unsuccessful amount was returned to the player’s real balance, and no funds were confiscated. We are pleased to confirm that the matter has now been resolved. On April 4, 2026, the player’s full withdrawal of €800 was successfully processed via bank transfer and received the final status “Finished.” We apologize for the inconvenience and the time required to complete the withdrawal. We kindly ask the player to confirm receipt of the funds and AskGamblers to mark the complaint as resolved. Kind regards, NV Casino Team

I wagered my bonus and did the KYC which was first approved, after the fact im pretty sure they changed my date of birth in my profile to avoid paying me my 200$. If not why would they approve my ID beforehand? And I never put the wrong date of birth. After my account was approved they sent me a new mail backtracking and saying "oh sorry you have bad info on your profile your account is closed" Disputed amount: 200$ Casino: NV Casino Case #: 3875

Reason: Declined payment Helo …Casino NV1 refuses payout of €40,000 – repeated KYC rejections without clear explanationI am submitting this formal complaint against Casino NV1 due to their continued refusal to process my legitimate withdrawal.My account balance is €40,000, and I have fully complied with all verification (KYC) requirements.To date, I have submitted all requested documents three separate times, including official bank statements issued directly by my bank. Despite this, my documents are repeatedly rejected without any clear, specific, or consistent explanation.The casino does not specify: • which exact document is rejected • what exact issue the document allegedly contains • what precise alternative document is requiredI have formally requested a detailed written explanation, but I continue to receive only generic responses such as “verification issues” or “compliance review,” which do not allow me to resolve the matter.I believe this behavior constitutes unjustified delay and unlawful withholding of player funds. I am concerned that the verification process is being intentionally prolonged due to the high withdrawal amount.Please note: • All documents submitted are authentic, current, and verifiable • I have not been informed of any specific violation of the casino’s Terms and Conditions • I have cooperated fully and promptly at every stageIf this matter is not resolved immediately, I will escalate this case by submitting formal complaints to the casino’s licensing authority, as well as seeking legal assistance regarding the recovery of my funds.I respectfully request: • Immediate approval of my verification • Processing of my full withdrawal of €40,000 • Or a clear, written, regulation-based explanation of what exact requirement is allegedly not metI am prepared to provide all correspondence, screenshots, and documentation to support my claim.I ask the mediator and the casino to handle this complaint with the seriousness it deserves.This dispute can still be resolved amicably, but continued delay is unacceptable.

Dear Sir or Madam, I am writing to formally report what I believe to be an unfair practice conducted by the online casino nvcasino.com. I registered with the platform on May 9, 2025, and deposited 4 000 PLN into my player account. I was fortunate enough to win a total of over 10 100 PLN. However, when I attempted to withdraw the funds, the casino cited its KYC (Know Your Customer) procedures and suspended the withdrawal, requesting documents to verify my identity, proof of address, and a selfie. I promptly provided all the requested documents. Despite this, my next withdrawal request was again rejected, with a further demand for documents confirming the origin of the bank transfers. I complied with this request as well and submitted the required documents. To my disappointment, instead of gaining access to my funds, my account was permanently blocked on the grounds that I allegedly held a second account with the platform. It is true that I had previously created an account with them, but it was closed at my request in March 2025. Therefore, the operator’s claim is untrue — I only have one active account, which is now blocked. I strongly suspect that the real reason for this action is my significant winnings and that the casino is deliberately avoiding the payout. It is particularly troubling that the casino had no issue accepting my deposits despite claiming that I violated their terms and conditions. In my view, this constitutes an unfair and deceptive business practice, if not outright fraud. I kindly request your assistance in mediating this matter. Yours faithfully, ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇