Playzee— player complaints: 24 in English

**After depositing £500 my account was restricted and I could not wager any funds. I Have been back and forth for weeks to playzee via email. Answered their question they asked which was why I didn’t wager any money. I explained via message on 3 separate occasions as they asked the same thing each time. I contacted online support who asked me to email as the relevant department would be able to sort out. Since then I have had no response to my refund in question. Communication is non existent now from their end.**

Playzee confiscated my cash balance Funds even when the attached terms and conditions to the bonus were adhered to. Upon investigation the response I recieved and the explanation contradicted itself.and wasn't sufficient or valid reasoning for confiscation. Proof and evidence IL happily forward to strengthen my case if required. I believe there has been a breach and an extreme case of misconduct worth a further investigation from a third party

Playzee [EDIT] (Playzee) Mar 29, 2023, 8:23 AM UTC Hi [EDIT],    Kindly note that the payment has not reached your Playzee gaming account, therefore, you would have to contact the payment processor(Paysafe) once when you made the deposit through them, it has been directed to another user. If you have any further questions, please do not hesitate to contact our Support Team via Live Chat. Kind regards, Accounts Team. [EDIT] Mar 28, 2023, 3:37 PM UTC Hi There I am very confused why it would be paysafe issue when I clearly used the $20 voucher for my account and you said back on 9 march on a email that it got cancelled and did not go on to my playzee account and you told me to go back to my provider what I have done, But now you are telling me it got used by your Playzee but to another account, so the 3 weeks I have been trying to sort this out, I still am no better off, if the $20 got used on a different account on playzee then someone from your side as done this, because that’s why I have been trying to sort it. Can you please tell me then whos account and where it got used!!!!!!! Thanks [EDIT] (Copy of your email is below) Complaints Team (Playzee) Mar 8, 2023, 11:03 AM UTC Dear Mr. [EDIT], We refer to your dispute raised via email on March 1st, 2023, regarding your deposit. We have reviewed your account in relation to your dispute raised and can confirm that the deposits made via Paysafe on February 24th, 2023 were not successful. We further note our Accounts Team have emailed you confirming that one deposit expired and the other deposit attempt cancelled, as such we would advise that you contact Paysafe. We are sorry that you have had this experience and can understand your frustration. Although this matter extended beyond our control, we apologize for any inconvenience it may have caused. Should you remain dissatisfied in relation to this dispute, you do have the option to escalate the matter externally via our ADR provider, eCOGRA or The Pogg:

Account blocked and withdrawal confiscated. Mentioned clause 15.2 “bad faith to other online casinos”. I’ve genuinely not had bad faith to any other online casino and find this unreasonable without further description. I’ve used Playzee’s sister casinos such as Casimba and Barz. Made losses and small winnings. No problem withdrawing. However, clearly winning a one in a lifetime amount of £7500. The casino doesn’t want to payout and is trying to find a way to obviously not. I can and will supply anything beccassero from my side. However, I express there has genuinely been no bad faith on my end towards any online casino like they’ve stated.

They don’t refund my deposit or accept My withdrawal, because I moved to a new adress and they only want proof of adress from the previous one which doesn’t matter because I moved, they [EDIT] 600€

I have played on and off of this casino for the past few years. Never really withdrew money. But finally got lucky and won quite a chunk. They told me I could only take out 2500 a week. I asked if they could allow me to take more out. That bit was kind of ridiculous . My account is now locked and under review. They have no reason to lock my account or hold my money. I play on different casinos and I can take out my winnings with no problem or limits. Please help.

Hi, I made a withdrawal from playzee on April 4 this year 2022, they tell me to wait, we are investigating this and we hear back over and over again, they claim that they don't have the money, and now I come to why I am contacting you, have tried for several months to solve this problem, made a withdrawal to my netteler account I thought, I provided the same information that I make deposits to via my "regular bank" to my netteler account, and after that it was not possible to make a normal withdrawal to neteller but deposits worked, so I thought this was my only option, but now it is that netteler does not allow third-party deposits and I had missed that, so the money was sent back to playzee just as it was sent to netteler, playzee paid out via an inpay company and inpay to the bank netellers bank to explain it right. And then neteller's bank sends back inpay to playzee, I have had this confirmed via bank statement from neteller and inpay has confirmed that they were sent to the casino, now playzee claims that they are investigating this and it has been going on for several months, they have closed my account and says and claims that it is under investigation, but according to another casino page I am completely gone from the register. I only get the answer that I should wait wait wait it is under investigation you have to check with the pay company neteller have your money they have to send them again via blah blah, neteller clearly has an account statement with bank details that they sent the money back to playzee, playzee also says that they were sent back to neteller, but neither the inpay company nor neteller have received anything back.

I have $6500 waiting to be withdrawn from Playzee online casino. This casino is doing all they can to delay my payment. After I submitted the request of withdrawal, I wanted to speed up the process, so I asked them for a place to send my documents, and the response was: no need for any documents right now (everyone knows the casino need it at some point...). So I waited for their email. On the next day, they sent me an email requesting for documents, and they only requested for a bank statement that contains my deposits (everyone knows they will need some other docs as well, why are they doing it one by one...). I gave them a screenshot of my bank account and the deposit, but they insisted on a formal bank statement (usually other casinos can just accept screenshots, but fine). I obtained my bank statement later, and sent it to them. They replied with an email saying the relevant department will respond to me in 48 hours, but it has been 60 hours since I sent them the documents, and I still have not received a response. Now, it has been almost a week since my request for withdrawal, and it is still pending... I don't need this money urgently but it is very important to me as it is a lot of money. It is causing me a lot of psychological stress thinking about the uncertainty of how long they are planning to stall the withdrawal for, or will they even pay me at all. Their processing time is abnormally long and it is making me worried about if they will pay me at all. And who knows what they will ask for when they respond to me, more unnecessary documents? I hope they can let Playzee casino process the documents for verification and process the withdrawal as soon possible and stop playing the stalling game. They accepted my deposit almost instantly when I requested it, so I think it is reasonable that they do their best to process my withdrawal as soon as possible. I understand they have a policy of $2500 max withdrawal a week. I don't mind that, it just takes 3 weeks. But I need confirmation that they won't delay any longer my first withdrawal that has been sitting there.

I was scammed when it came to wanting to withdraw my money, they put obstacles, they asked me for paperwork and bank details, and then they took out all my money 390,000 ars $ with the argument of a welcome bonus clause, since it did not clarify that there was a maximum bet and Instead of a fine they took everything from me. I would like to know what can be done?

Played at playzee for a long period, had no issues with withdrawals till now. Same credit cards as always, nothing unusual except a bigger amount of withdrawal. I've been trying to withdraw my funds for almost two weeks to the same card I've successfully withdrawn just a week before but got some "internal error message" Running in circles with support, I had to describe the issue from the very beginning each and every time, even though at the end of the chat everybody told me that issue is being escalated to the relevant department. The next day they don't remember the issue and I had to explain again. Finally, I got mad on the 10th day of sending the very exact same screenshot and error message and told them that I would contact you, askgamblers and MGA. Next day found my account blocked with no explanation. Just "wait for the email". So I end up with a blocked account and no winnings from them, I ask you to help me to resolve the issue.

This complaint is concerning a withdrawal I made on the 26/05/21. I have alot of questions that need answering. Firstly what is the issue? Secondly, can you tell me why I need to apply with a new bank as my only option of withdrawal? Or to deposit 10 dollars in order to reverse my withdrawal?

Hi! I have trouble getting my withdrawl to my bank account . I made this withdrawl a month ago. Playzee suport isnt any helpfull and they use long time answering my complaints. They say they have trouble with their payout system to norwegian bank accounts. I asked if I could use an another withdrawl method, much better, but they said no. I really want my money, I hope you can help me. [EDIT] 😊

I asked to withdraw funds, followed every guideline they gave and they gave excuse after excuse to never give me my funds. They refused to give funds via gigidat like other casinos, told me to give banking info, I did as asked. they said they paid me, they didn't, I had to prove I didn't get paid, they then agreed. They then asked for another deposit, I did, they couldn't pay me. They asked for a deposit via visa or instadebit, I gave a deposit via instadebit, they took that money but refused to pay me and asked for Visa deposit, my visa won't . I asked via chat 3 times a week plus email 2 a week for 6 weeks, this site is a scam.

I put withdrawal requests in last Tuesday.One for £3150 and another for £3000.I had previously made two deposits of £3000 each.Since I put in the requests I have jumped through all the hoops they have used to slow things up and still nothing. Havent answered answered any emails since last Friday and live chat is worse than useless. They also locked my account so I have no access and sent me the balance of £15 even though I didnt request it. Hope you can help.Cheers

Dear Gamblers Denn ,cmy name is [EDIT] and I am in desperate need of your help as the casino wrongfully without any valid reason [EDIT] my winnings and locked me out the reason behind this is the fact I scored big 40 000 CAD confiscated the situation is as follows I had a good night and I scored big when I got to 42...43000 I decided to stop and collect my winnings the casino which is playzee more like sleazy declined my request to withdraw and only agreed to a 2500 $ as a weekly withdrawal limit I also received a Doctor zee badge which was received only after I enquired about it couple times as I was more than eligible and so it began the unjust treatment the sleazy behaviour started after they paid me Once or twice as they realised I stopped playing to save my winnings and that didn't suit them as they expected me to keep playing and end up losing they are the lowest scums I have ever come accross they destroyed my life as I acted accordingly with the fact I have 40 000 $ I was fully verified before my big win after the payments I received from 2 withdrawals they started to torn away my privileges they took the badge off unjustly and without a valid reason claiming that they change the criteria and that made me ineligible as they said which was complete fairytale moreover my 2 withdrawals requests (3rd withdrawal) which they advised they would take 1 day to process as my rank is doctor zee stayed in pending for 1 complete week and what's even worse they cancelled them both I then raised a call back using live chat the agent was nothing but an actor as he only said what he wanted me to hear and I was promised a fast resolution not even 1 minute after the chat ended I found myself blocked which was so rude as they promised me heaven not even a minute ago I went back and spoke to the very same agent and to many more they were all trained to say one thing like robots I understand your frustration this has been surely noted and escalated to relevant department they all declined providing me contact details to someone that can shed a light o my situation so I emailed played accounts with a very detailed email stating the facts in a very respectful manner I got no answer after 1 or 2 days I receive an email from playzee stating that I used my account in bad faith because according to them I didn't use an account thats under my money ad that the Moey is not mine ad for that they blocked me they excluded me from the whole network and confiscated my winnings which was literally the lowest dog act I have ever seen immoral behaviour sleazy money hungry scums nonetheless the excuse they used is nothing but a total bullshit and I said that to them that I am ready to get a video record from my bank and get my bank to confirm my ID and that the account I used is for sure mine and I am the legitimate owner they destroyed my life they are inhuman I explained all of that but nothing matters to them but money I am on the verge of losing my mind as I am facing financial hardship and will end up in the streets if I dont get back waist rightfully mine please im crying for help I have everything you need to back up my claim I have screenshots of my accounts there I even have video records of me talking to their support agents that shows my details too I also have video records of my accounts that shows my details and that shows that I am verified I have as well chat transcripts that came from them that prove everything I said so please whatever I need to do I am ready just please get me my money back as im fighting these monsters alone

First off, I would like too include that in the past year, I have had one successful withdraw from this casino. The amount was about the same, 800CAD. This would be the second time that I would attempt a withdraw from "Playzee". The outcome would be much different for reasons unknown to me. I requested a withdraw the same way I did the first time. Actually they had my bank info still saved. So initially it went along with ease. So I thought anyways. The withdraw process began to take too long. I contacted the casino. They stated they sent it. After a lot of back and forth to my bank and the casino, Playzee informed me that the withdraw of 800CAD was not successful, and too provide different bank account details. I provided them with different bank account details, and once again it failed. So, I thought maybe I needed a mainstream bank account. So, I actually went to a new bank and got a brand new account with an official mainstream account, that had all the proper info for a international wire transfer. I guess Playzee and I are at a stand-still. They recently locked my account due to me saying that my agitation got the best of the my health. I admit that I have been pretty agitated by these events. I feel like if there was better communication this withdraw would not be a problem. I have a gambled at Playzee for some years now, and was currently a Professor Zee. Which according to their website is pretty high up in there loyalty club. Thanks for your consideration and time.

I joined up with the casino and deposited $100and received a $100 bonus, I had to wager the bonus at 35x the bonus amount, which I did and made money which was put in my real money account, I made it over 4.5k and went to withdraw 2.5k which was pending for a few days while I was waiting for them 2 review my bank statement as they had all ready verify my license as the number one ID, anyway I have talked to live chat and support email all week and had them looking into my account and not one of them have said to me I had breach in anyway, so iv been waiting for my 2.5k to be deposited into my bank and last night I received an email from [email protected] saying I have breach my welcome bonus and they took all the money I made while play real cash NOT BONUS money, I will copy and past the email with there reason to do this. I dont think I was in any breach as I had did what there wager requirements said and wagered the 35x the $100 bonus, before I put my 1st withdrawal in, they are trying to say the breach is in the clause 7 and I wasn't ment to bit over $5 , I have read all there terms and conditions and promotion terms and I cant find anything to what they're referring to Only conditions I can find is in the clause 7 is that I needed to do the wager of 35x and all winnings there for after would be put in my real cash account, which I got up to 2k but was taken as well, I dont think this is fear as I didnt breach at all , I have contacted the accounts team but had no response from them, I have contacted support and live chat as well and no one is really given me a straight answer just that they send me an email telling me the reason they gave,

I submitted a withdrawal request for £600 on the 19/04/20 and it still hasn’t been put in the bank. A previous withdrawal was cleared and in the bank in 3 days. I have repeatedly been on live chat and was told different stories each time as too why the funds were not cleared, the last conversation I had resulted in them self excluding me despite being polite and continually accepting there excuses, I can now not login to the account too continue the chat, please can you help

I have exerted all means in trying to get my monies back, which are far less than I have expended at this site. I keep getting the runaround and it has been almost a month since I received an email indicating I have had my withdrawal approved.

I joined this casino but hadn't deposited. I received daily emails to deposit to get a welcome bonus. Last week I thought I would try it out. I deposited £80 then my account was immediately blocked. I had an email to send in ID address verification which I expected as any reputable casino asks for this, which I did right away. I also sent a picture of the card I used as extra identification. This was a week ago. Yesterday I got an email to say my account was verified. I tried to log in and was still blocked. I contacted chat who said the email was a mistake and the relevant department was still looking into the matter. I have emailed their complaints team and their support email 6 times asking what’s going on. Live chat don’t help me and keep disconnecting me when I try to ask what’s going on. They have taken £80 of my money and are now ignoring me. I have sent in so much ID they are stalling and I feel they have stolen my deposited funds. Please help.