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Playzee — player complaint #61052, 2022-08-08: withheld payouts

Playzee: a player complaint filed on 2022-08-08, about withheld payouts, status — resolved. Published on CasinoReviews. One of 24 complaints filed in English about this operator. The text below is the player's own words, as published on the source site.

2022-08-08 CasinoReviews Withheld payouts Resolved

Playzee - Refuse to give me my money

Hi, I made a withdrawal from playzee on April 4 this year 2022, they tell me to wait, we are investigating this and we hear back over and over again, they claim that they don't have the money, and now I come to why I am contacting you, have tried for several months to solve this problem, made a withdrawal to my netteler account I thought, I provided the same information that I make deposits to via my "regular bank" to my netteler account, and after that it was not possible to make a normal withdrawal to neteller but deposits worked, so I thought this was my only option, but now it is that netteler does not allow third-party deposits and I had missed that, so the money was sent back to playzee just as it was sent to netteler, playzee paid out via an inpay company and inpay to the bank netellers bank to explain it right. And then neteller's bank sends back inpay to playzee, I have had this confirmed via bank statement from neteller and inpay has confirmed that they were sent to the casino, now playzee claims that they are investigating this and it has been going on for several months, they have closed my account and says and claims that it is under investigation, but according to another casino page I am completely gone from the register. I only get the answer that I should wait wait wait it is under investigation you have to check with the pay company neteller have your money they have to send them again via blah blah, neteller clearly has an account statement with bank details that they sent the money back to playzee, playzee also says that they were sent back to neteller, but neither the inpay company nor neteller have received anything back.

Complaint data

Case number
#61052
Filed
2022-08-08
Status
Resolved
Category
Withheld payouts
Place among complaints about Playzee
7 of 24 by date, newest first
Source
CasinoReviews — original ↗
Text
306 words, as published

All 24 English-language complaints about Playzee — as a list by date; the summary, statuses and disputed sums are on the operator page.

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How the risk index is calculated and how complaints are labelled — the method behind this section.

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