Spinland— player complaints: 9 in English

I first Time asked close my account 30.7.2017 on spindland.com I am started after years Look what happened under My gambling addiction years. I asked 27.5.2018 many casinos close My accounts their casinos, all casinos what IS same owners/sister casinos and If intry register agsin their or others sister casinos. I want them block it. I got e-mail proofs for that. Wella i am complaint spinland.com and asked refund My eposits and now noticed casilando casino is also same MGA license. They let me register 6.6.2018 and deposits 8.6.2018 5700€. I'll demand refunds those deposits also. I have used always My right current address, e-mail, phone number etc. Can you help me with this. I already was same situtation others casino group who already made refund. I just want justice gambling addiction and why they dont keep word If asked keep accounts closed and dont let open new. Also didn't know IT IS sister casino. I got later after years help My gambling addiction and now inam started Look My bank statments and e-mails. Also what casinos under MGA are not respected rules. I am maked big misstakes with Even started gambling. Dont hope IT anybody Here is my screenshots all casinos where you can see spinland support. Also 30.8.2017 wanted close My account. I put screenshot my gambling addiction problem what i sended those casinos 27.5.2018

I received an email saying that my account had been credited with 20 free spins on Book of the Dead, no deposit. I logged into my account and also had a message stating the same. On opening up the relevant game a pop up said I had 10 spins - spins were at 10p I played them through and think won about 50p in total, played that and maybe won 40p / 20p. I was expecting the additional 10 spins so closed the game and opened it again an nothing. I opened the live chat to speak to an advisor who told me the spins had been credited to my account and said they were credited at 17:24 and 17:27, I disputed this and said I would go and take evidence from my account history. Having taken screenshots clearly showing this was incorrect I was then connected to another advisor and after a very lengthy discussion and providing the screenshots he agreed that he could only find evidence of 10 spins being credited, I’m unsure what happened next as the chat lost connection and it ended. Frustratingly I then again went through the whole process again with another advisor who again told me that the spins had been credited and again gave me the times of 17:24 and 17:27 I asked her to show me where she was getting the information and directed her to my sent screenshots. There is no record of me playing at 17:24 just for reference. There are 2 50p credits for Book of the Dead at 17:27 which at 10p a spin is 10 spins. I said I would be escalating the matter as it was no longer even about the spins but the principle of the situation. I was told by the advisor that she could escalate it and would need to close my account. I said it would take the matter further myself and downloaded a transcript of the conversation.

[EDIT] a patient/client of mine who I help daily because she has a low IQ and takes a lot of medication and therefore does things that should not be done like visiting a gambling site. Now it is forbidden in the Netherlands to offer gamble online, spinland.com let [EDIT] played on there website and her entire income gambled on their website under the username [EDIT] I explained to spinland the the situation and send the medication that [EDIT] is taking but they are not responding to anything also in the past we send email to block [EDIT] This is an amount of over 970 euros Spinland could see that it was a Dutch IP address and a Dutch user and should have blocked her right away. I also find it strange that they immediately closed her account as a result of my e-mail but did not want to respond further because of privacy, but then you also not close an account. I sent the first mail to them on 5/5/2020. also i give them this information were a other casino get for this a big fine see txt --------------------------------------------- In any case, via the website www.pokerstars.eu in the period 26 July 2018 to with January 10, 2019 games of chance offered online without a license on - in each case in part - the Dutch market. This is a violation of Article 1, paragraph 1, under a, of the Gambling Act. This violation is attributed to TSG Interactive Gaming Europe Limited at Malta. A fine of € 400,000 is imposed. -------------------------------------------- I hope you can help in this and can email all extra information if needed. Thank you very much [EDIT] 25-5-2020 they send this reaction Dear [EDIT], You have written to us on behalf of [EDIT], who holds two casino accounts on our network. You have provided a photo ID document of [EDIT] and we received a brief email from [EDIT] giving her permission that we can communicate with you concerning her accounts. We have also written to [EDIT] as she is the account holder, and as she is capable of emailing us to authorise the mentioned authority, and previously contacting us through our live chat facility, then we believe it is appropriate to also communicate directly with her. Account status and support options We can confirm that an operator exclusion has been applied to her accounts for a maximum period of 5 years. Furthermore, she is blocked from registering accounts with us across our entire network. We would advise that if she has not already done so, that she seeks free support from gambling related organisations such as Gamblers Anonymous ( http://www.gamblersanonymous.org) or Gambling Therapy ( https://www.gamblingtherapy.org). There are also more general support agencies which we urge her to contact such as the Samaritans www.samaritans.org who provide support 24 hours a day, 365 days a year. If she wishes to refrain from gambling, we strongly advise her to install gambling website blocking software such as GamBlock: www.gamblock.com. We also advise that she contacts other operators that she may hold accounts with and self-exclude from those also. Refund request We understand from correspondence received from you that [EDIT] is requesting a refund of deposits on Playzee and Spin Land on the basis that gambling is not permitted within the territory that she resides, as well as due to suffering from a personality disorder. We confirm that we are licensed by the Maltese Gambling Authority which permits users in the jurisdiction the said account details are registered in, to make use of our services. We draw to your attention clause 4.1 of our website terms and conditions (“Terms

Hello I won 800 euros and the casino does not pay me that. It is claimed that I bet a bet of 5 euros during the bonus. My bet was at most 0.50 cents. In the conditions is no bet / stake over 5 euros, but it is not possible that it is not allowed to buy free games. When buying free games I spent more than 5 euros. that's right. But it is in the terms and conditions not in it that violates it. If the terms and conditions were formulated differently or would stand in it "buy free games over 5 Euro not allowed during bonus active" then yes .. then I wouldnt be in right.D but that is not so in there, so I'm right.

I made a deposit through interact etransfer for the amount of $23 CAD I was giving info to send payment to GIGADAT which they were set up for autodeposit leaving me not having to have security password. Recieve an email from Interact stating that the transfer was successfully deposited into their account, included confirmation code. Went on Spinland and funds were not credited. Spoke to someone through Live chat in which they stated they had not received and to contact my bank. I continuously explained that the transfer was completed and provided them numerous times with the confirmation code. Which I felt they ignored finally after a timely dispute the live agent advised me to contact GIGADAT myself in regards to my deposit. I have emial confirmation that the transfer went through successfully as well as statement from my online bank account showing the transfer went through but still no help from Spinlands end.

Hi ThePogg, I have an issue with Spinland, On friday 31 january i have deposited 20€ on spinland! I deposited 20€ on spinland because i recieved a mail about a welcome offer. In the mail was that i will recieve 200% on top of my deposit and 100 free spins in Moon Princess. After i deposited 20€ i didn’t recieved the bonus, so i went to the chat and asked them where my bonus was! Than she added the bonus manually. So my balance was 20€ and my bonus balance 40€, After that i opened the game moon princess and i saw that the free spins value was 2€ per spin. This is a bit weird because almost everytime in any casino it is 0.20€ per spin so maybe she made a mistake but that is not my fault! So i played the 100 spins and won in total 1441,50€ and i was soooo happy. But after i closed the game i saw that there was 50,35€ added to my account instead of 1441,50 so that was really weird. So i contacted the live chat and the first thing they told me is that i didn’t won anything on moon princess and didn’t recieved free spins.then they told me the bonus was capped at 50€ I said where is that in the terms and conditions! Than the guy calles [EDIT] told me that i have to look to term 10.1 so i did but i saw that was valid for a no deposit bonus and yes that bonus was capped at 50€ But mine was a deposit bonus so i said terms 10.2 is valid for me. After that he couldn’t answered my questions anymore because he said something what wasn’t true and it was obvious! So after this he escaleted the matter to the relevant team. And the weirdest thing of evrything is that they have told me 4 things about the capping amount of the bonus what i recieved. - bonus caps at 50€ - bonus caps at 100€ - bonus caps at 20€ But in the end 50,35€ was capped. In the mail isn’t showing that the bonus will be capped! So after i came with evidence and with questions there answer was that they were prepared to offer me 50 spins..... They know i am right and trying to offer me something to hope i will accept it but i won’t do spinland! This is really unfair and they are telling a lot of different things that they are helping thereselves into the problems... So i want 1441.50€ in my account because i won it legit! I hope you guys can help me ! [EDIT]

Joined Spinland last week, received welcome bonus, played for couple of days, no amount higher than 4$ Can (to my knowledge), won 1200$, played a little more, achieved playthrough requirements, wanted to cash out 900$, I always cash out early part of my earnings, let's me know if the Casino is legit and fair, all good until Friday I received a notice from Spinland my winnings where confiscated under article 7,X gambled more than 5$ can, I was sure I didn't excepted maybe by glitch or mistake, some of their slots have a starting bet at 6$ can (I know why now...), my computer is sometimes slow, maybe I double clicked, still I reviewed my transactions (a lot...) in my account, I did see a bout on Napoleon at 4$ (lower then 5$CAN) (20 bids maybe) the rest of my bets (hundreds) is all low, I was looking for that one off at 6$, didn't see it, I asked them for the or instances where I broke the clause, no answer from them (4 days now).

Hello I earlier sended email regarding the case. Spinland confiscated my winnings for using over 5€ bet's while bonus money was on account, I played bonus money till end and almost all of the winnings also. On saturday morning (03.09.2017) at 4pm when bonus money was already played I won first 6,800€ and later more money 8000€ in total. And on sunday morning i saw email from spinland where they explained how terms had been violated and money confiscated

Hi applied for 6 week timeout break from gambling as I knew I was a) gambling too much and b) gambling excessively when drinking. I was going to Cyprus for a week for a wedding and knew if I didn't apply for a timeout I would lose my inhibitions and start gambling. They timed out the account for six weeks on the 17/08/17 at 08:27 to which they agreed. On 27 August 2017 11h28 GMT you contacted us via Live Chat requesting that the Timeout be removed. The host asked you to consider the reason why you applied the Timeout to begin and you re-confirmed your desire to have the account re-activated, as follows: Visitor Hey can you unlock my account please? Thank you for holding. Before we cancel your time out request, we would encourage you to think about why you applied the time out in the first place. Please confirm that I cancel the time out request now for you? Visitor Cancel it's fine thanks The say that I was showing no sign of excessive gambling, but if you look at my account history with them it is very obviously the case. What is the point in a time-out if all a compulsive gambler has to do is say cancel it's fine? So just because I drank at a wedding I am down £1700. At no point was I made aware that a time-out can be taken off with no further questions other than are you sure? Like not even a 24 hour period. Please note that I can send you all e-mail correspondence that I've had with Spinland if you like. They said that I showed no signs of being a problem gambler, but again the times and the varied amounts of gambling clearly showed otherwise. If I thought that a time-out wouldn't be enforced I would have went for a self-exclusion or e-mailed them and explained, but as I was at a wedding and drank and lost my inhibitions I e-mailed them and felt like my gambling problem has maybe been taken advantage off. Any further information please ask. Also if you'd like the correspondence please ask and I'll forward them. Many Thanks [EDIT] PS I have now self excluded so I am unable to use the site again.