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Parimatch— player complaints: 506 in English

506 Complaints
112▼ Last 30 days · was 206
0 Unresolved
4.3220850795602d Last complaint
31.1 Risk index
30% Resolved · of 33 with a known status
61% Withheld payouts among those
$21,717 · 168,270 INR · €53,884 +2 Disputed sums

Parimatch: 506 complaints filed in English across 3 platforms, disputed sums $21,717 · 168,270 INR. Most of them are about withheld payouts (65%). Risk index 31.1. Texts below are the players' own words, as published on the source site; last complaint 2026-10-07.

What players complain about

Withheld payouts 65% 328
Other 25% 127
Verification 4% 22
Game fairness 2% 12
Account blocks 2% 9
Bonus terms 2% 8
Status unknown 473 Closed, no outcome 14 Resolved 10 Rejected 9

Sources

Trustpilot 473 CasinoReviews 27 LCB.org 6

Complaints by month

10
12
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07
08
09
10

Questions and answers

How many complaints are there about Parimatch?

The English-language record holds 506 complaints from 3 platforms; 473 carry no status from the platform. The latest one is dated 2026-10-07.

Does Parimatch resolve complaints?

Of 33 complaints where the platform recorded a status, 30% were resolved, 0% remain open and 27% were rejected as groundless, 42% were closed without an outcome. Withheld payouts account for 61% of them.

What do players complain about?

Mostly withheld payouts — 65% of cases, then other (25%).

Why is this page not a translation of the Russian one?

It is a different set of complaints. Russian pages count every source we scrape; this page counts only complaints whose original text is English — 506 of them here. Nothing is machine-translated in either direction.

How is the risk index calculated?

Risk index 31.1 is the share of complaints marked unresolved among those with a known status, plus a correction for disputed sums.

Complaints 506

07.10.2026 Trustpilot Bonus terms
Incorrect casino settlement 0302016576.
For id 0302016576.. They've deducted 61,280 after wagering was done and not responding properly to email query i have raised I feel cheated.
07.10.2026 Trustpilot Bonus terms
I'm a vip customer (id 302016576) and…
I'm a vip customer (id 302016576) and gambling in parimatch from 7yrs. Even then they've defrauded me with my casino balance. They've deducted 61,280 after wagering was done by mistake and when customer care query was raised also they're putting false aquisitions on me without realising their fault
06.10.2026 Trustpilot Verification
Again in my user ID 296609285…
Again in my user ID 296609285 withdrawal option is blocked. I have already given documents for verification and again shared via email. Still no response yet. Resolve it immediately
06.10.2026 Trustpilot Other
My 3 bank account Freeze because of…
My 3 bank account Freeze because of parimatch still no help from your side And improve crypto facility to add in rupees and convert automatically in crypto like stake And withdraw option start from 30$make it 15$ ,and more offers without wager
06.10.2026 Trustpilot Verification
Waiting for verification
435239443 is I'd I removed my all reviews because I received my deposit after 10 days but now my account blocked and they asked me to send documents and i sent it . Now please verify my documents under ticket 141924233, and please allow me to withdrawal, I am giving temporary 1 star , I will edit if can withdrawal my money. I recieved my deposit and after just you blocked my account temporarily because of verification but please I am waiting for your answer, i already sent all documents
06.10.2026 Trustpilot Withheld payouts
My bet id : 786061916
My bet id : 786061916From last 5 days I am unable to withdraw money I contacted customer support they told me to send mail I send mail they asked some documents to verify my account I send all documents whatever they asked documents from last 2 days they are not responding not even solving my problem kindly solve my problem today
06.10.2026 Trustpilot Withheld payouts
Dont play parimatch
Dont play parimatch. They not give money if you win big.i won 10 lakhs in parimatch but they give only 188000 . Reaming amount write off. This site is pure cheating site. We don't have any legal options for money getting. Be careful. They given only small amount only.
06.10.2026 Trustpilot Withheld payouts
UPDATE: Parimatch is Lying on Trustpilot! Closed My Ticket Without Giving My Money!
Do not be fooled by Parimatch's fake polite replies here! Just 3 hours ago, they replied to my review claiming their support team would resolve the issue. But inside their platform, they have officially marked my ticket (ID: 108433880) as "RESOLVED" and closed the chat without crediting my ₹8,499.43 or replying to my emails!My bank successfully settled the money under UTR: 130653211285 to gateway paytm.s2ss9vj@pty way back on June 13. Parimatch is playing dirty games by closing communication channels and illegally stealing customer deposits.Since they have cheated me and closed my ticket, my bank (Karur Vysya Bank) has active legal UPI Chargeback trackers (KVBML05102614220267) running to forcefully freeze and reverse this amount from their Paytm gateway. Parimatch India is a complete fraud. Beware everyone, they will steal your money and lie to the public on Trustpilot!
05.10.2026 Trustpilot Other
It's an amazing platform to make money…
It's an amazing platform to make money i guess when u have nuthing u get lots of money if u trust the process i love pari match play on your own risk
05.10.2026 Trustpilot Other
Fraud website
Fraud website. Dont waste money here. Customer supports are not supportive and fraud. Nazma fraud.
05.10.2026 Trustpilot
Parimatch is fraud
435239443 is I'd140076883 is ticket numberParimatch is fraud, after waiting 10 days I received my deposit today and after playing some games i tried to withdrawal but they rejected and blocked my account for no reason, totally fraud guys don't use , even they blocked my support chat so I can't connect with them , really fraud website
04.10.2026 Trustpilot Other
Repeatedly deposit issue on going. Big Scam
Untill I was depositing above 40k amounts then it was getting credited and when suddenly I made a deposit of Rs. 15k INR it got successful from my bank account via Paytm UPI which is a instant transfer process but Parimatch side it got declined.I sent an email with all screenshot attached to all their email ids with the very first step from the receivers scan QR code page opening to payment done which is successful to UTR number mentioned to Attached slip, every single details I always take the screenshot as Parimatch is highly involved in scamming it own customer.I am playing in Parimatch almost I think 4 to 5 years and they do the same things repeatedly.Once the payment is successful from our end and Parimatch declined then they will ask to wait for 3 working days, then they will try to wait is almost 1 to months then they will ask bank statement then after that they will ask us to get bank letter.Their way of response is highly pathetic and unorganised. UPI reference number - 627720395097 (Rs.15k)Date and Time- 04/10/2026, 11:52pm ISTPlayer ID - 962356090 For only reference:-[[[[[{These ppl are literally looting money like this and one of my friend to whom I refered about Parimatch also lost 25k with the same deposit issue and she finally left that money as she was aware then she Parimatch is simply wasting time by asking bank letter that too after providing bank account statement with call recording with her bank customer care( Sushree Dalai, ID - 484280000) and she left this gameing site}]]]]].Last time when it happened with me then I went to Parimatch brand partners sites and posted my reviews on daily basis then emailed to Cyprus security cell after that I got my money that too after almost 3 months.This time I going to literally post about Parimatch every where on social media platforms as I have almost 1.2 million followers, so that everyone gets updated this scamming Gaming website.
04.10.2026 Trustpilot Withheld payouts
Ticket closed without refund in third time
Dear Parimatch Support,I am extremely concerned that my ticket has now been CLOSED even though my withdrawal dispute has NOT been resolved and I have received NO refund.This is not an acceptable resolution.My withdrawal amount was ₹6,156. Your system/account continues to show the ₹6,156 withdrawal, while only ₹5,848.20 was actually credited to my bank account after the payment provider/bank charges.I have already provided the transaction details, UTR and supporting evidence. Despite this, the issue has remained unresolved for a prolonged period, and now the ticket has simply been closed without any refund, proper explanation, or final resolution.I therefore require Parimatch to provide a clear written response on the following:1. Why was my ticket closed when the financial dispute is still unresolved?2. Where is the remaining amount related to my ₹6,156 withdrawal?3. If any amount was deducted by the payment provider, provide the exact calculation and documentary explanation.4. If a cyber complaint, payment-provider dispute, or lien is still affecting this transaction, provide the complaint/reference number, current status, and the exact reason for the hold.5. If the funds cannot be credited immediately, confirm the exact process and responsible party for returning the funds to me.Please do not send another generic response stating that the matter is “with the expert team” or that I should continue waiting. I have already waited for an extended period and have repeatedly received such responses without an actual resolution.Closing a ticket without refunding the disputed amount or providing a proper final explanation does not resolve the complaint.I request that this case be REOPENED and escalated to a senior billing/compliance representative immediately.If Parimatch refuses to resolve the matter or provide a proper explanation, I will proceed with formal external grievance escalation and submit the complete correspondence, transaction evidence, UTR and ticket history to the appropriate consumer and regulatory authorities.I expect a substantive response addressing each point above, not another generic waiting message.
04.10.2026 Trustpilot Other
I deposited 3000 money on 25th sept and…
I deposited 3000 money on 25th sept and it is showing declined in gaming account but money debited from my bank account 9 days ago
04.10.2026 Trustpilot Game fairness
Please don’t play I almost lost 3 crore…
Please don’t play I almost lost 3 crore in 2 years they put you in street to beg you or else you hang your self pls complete to cyber crime regrading this fraud company or they looting Indian Money
04.10.2026 Trustpilot Other
Deposit related issues
I have requested to deposit the amount of Rs 1,000 on 26/09/2026 but the amount was not credited in my gaming account neither in my bank account.Already I have emailed parimatch several times no response received from their end.Ticket id:-#140247133.Poor experience.
03.10.2026 Trustpilot Other
Deposit of ₹500 via Paytm UPI on 18…
Deposit of ₹500 via Paytm UPI on 18 Sept Not Credited till today . I'm a very old player of parimatch and I haven't faced such issue before but this time I'm totally feeling helpless as I'm continuously mailing parimatch support from the date I deposited funds and after providing all necessary documents including bank statement they are unable to fetch my funds . I think I have been scammed. By the way I have registered a cyber complaint to the person who received the fund in behalf of pari match . Although I have also registered a complaint on askgamblers
03.10.2026 Trustpilot Withheld payouts
Totally fraud
My experience with Parimatch has been extremely frustrating.On 29 August 2026, my ₹20,000 withdrawal was not credited to my bank account. On 9 September 2026, I made three deposits of ₹5,000, ₹2,000 and ₹1,000, but none were credited to my Parimatch account.I submitted screenshots, UTR details, payment proofs and my bank statement. Despite this, my tickets remained pending for 3 weeks and 4 days, were later marked resolved, and the funds were still not credited. Further tickets and emails were closed or ignored, with Parimatch claiming they had not received the funds.My bank confirmed the transactions and advised me to approach the Cyber Crime authorities. I will therefore visit the Cyber Crime Cell on Monday to file a formal complaint.I am sharing this experience to warn others to keep complete records of all transactions, screenshots, UTRs, bank statements, emails and ticket numbers. I personally would not recommend trusting this platform without being fully aware of the risks.
03.10.2026 Trustpilot Other
Myself Sunmeet singh sahni ,my…
Myself Sunmeet singh sahni ,my parimatch id is 398822013.For the fourth time in the last month my deposit has stuck , everytime my deposit gets stuck it is credited by company after about 10 days.This time again my deposit of 2400 is stuck which was made on 27/09/2026 even though the parimatch team confirmed that the deposit was successfully processed from their end it has not been reflected in my parimatch account.o have been following up through repeated emails.they say different different things ,sometimes they say it is successfully processed and will be credited to parimatch account anytime and some other time they say that it had failed and money will be returned to my bank account.they asked me for payment receipt two times ,i provided that ,and also i have provided bank statement requested by them.still not got my money,please credit my deposit immediately Transaction reference number -240716135287Transaction date -27/9/2026
03.10.2026 Trustpilot Other
Deposit not credited
435239443 is I'd140076883 is ticket numberStill my 3k deposit not credited even 7 days done and support is doing nothing, parimatch is fraud

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How the risk index is calculated and how complaints are labelled — the method behind this section.

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