Parimatch: 506 complaints filed in English across 3 platforms, disputed sums $21,717 · 168,270 INR and 3 more currencies. Most of them are about withheld payouts (65%). Risk index 31.1. Texts below are the players' own words, as published on the source site; last complaint 2026-10-07.
Status unknown 473
Closed, no outcome 14
Resolved 10
Rejected 9
Sources
Trustpilot 473CasinoReviews 27LCB.org 6
Complaints by month
10
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10
Questions and answers
How many complaints are there about Parimatch?
The English-language record holds 506 complaints from 3 platforms; 473 carry no status from the platform. The latest one is dated 2026-10-07.
Does Parimatch resolve complaints?
Of 33 complaints where the platform recorded a status, 30% were resolved, 0% remain open and 27% were rejected as groundless, 42% were closed without an outcome. Withheld payouts account for 61% of them.
What do players complain about?
Mostly withheld payouts — 65% of cases, then other (25%).
Why is this page not a translation of the Russian one?
It is a different set of complaints. Russian pages count every source we scrape; this page counts only complaints whose original text is English — 506 of them here. Nothing is machine-translated in either direction.
How is the risk index calculated?
Risk index 31.1 is the share of complaints marked unresolved among those with a known status, plus a correction for disputed sums.
Complaints 506
23.09.2026TrustpilotOther
I have deposited 5000 but i didnt got…
On 12 september 2026 9:20 pm,I have deposited 5000 but i didnt got it in my account i contacted support they asked me to make ticket i made it but then also they are not helping me i have all the proofs of money deposit i am also having my bank statement too User id:-566275849
23.09.2026TrustpilotOther
Guys..they are ripping people off
Guys..Stay away from this site; they are ripping people off, and bank accounts are getting frozen. I deposited payments twice (Rs. 5,000 and Rs. 1,000), but after I raised a ticket and waited 20 days, they claimed they hadn't received the payment and told me to contact my bank and provide them with a formal letter. They are Bloody Scammers.... Be Aware Guys.
23.09.2026TrustpilotOther
ParimatchParimatch – ₹25,000 deposit Still Not Received in my id**
Parimatch – ₹25,000 deposit Still Not Received in my id**I am writing this complaint regarding my ₹25,000 deposit from Parimatch.*Gaming ID: 654009353**deposit Amount: ₹25,000**Pending Since: 19 september 2026*Hello, I am writing to raise a serious complaint regarding my pending deposit of ₹25,000 in my Parimatch account.I deposited ₹25,000 into my account, but the amount has still not been credited to my Parimatch balance, and I have also not received any proper reversal or refund of the money. From your side, the payment is showing as declined, but the amount has already been deducted from my bank account.I contacted your support team yesterday as well and explained the complete issue, but unfortunately, I did not receive a proper or satisfactory response. My money is still pending, and I have no clear information about when it will be credited back or added to my account.I request you to please check this transaction urgently and verify the payment status from your end. If the payment was declined by your system, then please process the reversal and return my ₹25,000 without any further delay. If the payment was successfully received by your payment system, then please credit the full ₹25,000 to my Parimatch account.This is my hard-earned money, and I should not have to keep contacting support repeatedly for the same issue. Please investigate the transaction properly and provide me with a clear update regarding where my money is and what action is being taken.I kindly request you to resolve this matter as soon as possible and either add the full ₹25,000 to my account or return the amount to my original payment method. Please do not delay this issue any further.I am expecting a proper response and resolution from your support team at the earliest.Thank you.
23.09.2026TrustpilotOther
Supperb but some times deposite…
Supperb but some times deposite declained problem not solve money not refunded and not add id money missing customer support poor
22.09.2026TrustpilotOther
I wrote a review about my deposits on…
I wrote a review about my deposits on yesterday, replied by parimatch, they gave promise only not resolve exactly, just say they will resolve , but reality they can't resolve, first class robbers
22.09.2026TrustpilotOther
Amount was not credited past 6 months
My Parimatch Account ID is: 614424861.I have been facing serious deposit issues with my Parimatch account for the past 6 months. I have made multiple deposits, and although the transactions show as successful from my bank/payment side, the amounts were not credited to my Parimatch account.The total amount that has not been credited is approximately ₹25,000. I have contacted customer support several times, but I have not received a proper resolution.Please investigate all my pending deposit transactions and either credit the amounts to my Parimatch account or refund them to my original payment method.I can provide the transaction IDs, payment screenshots, bank statements, and other required details. Please provide a clear transaction-wise status and resolve this issue as soon as possible.This issue has been continuing for 6 months, and I request that it be treated as a priority.
22.09.2026TrustpilotOther
dont deposit he didn’t refund your…
dont deposit he didn’t refund your money if failed only say email but every time repeated reply computer generated….. i this matter 1xbet app costumer service very good instant resolution also call facility available but parimatch only ai chat bot use parimatch is fraud app i lost my 5000 rupees on deposit no refund received yet only reply computer generated
22.09.2026TrustpilotWithheld payouts
My player id on parimatch is 727609878
My player id on parimatch is 727609878. My three transaction declined by parimatch and say refund in three days still not get the refund or reflect in gaming account. My deposits are 500, 800, and 2000. Two days before One of agent from parimatch says I get my deposit by end of day on 09/09/2026 but still I did not get any deposit. So it's looking a big payment fraud. So If I did not get my deposit by today I will complaint it to cyber crime department or if I get my deposits I will change my review and rating.ialready email many times. But no positive response by parimatch.
22.09.2026TrustpilotOther
*Unbearable frustratating service*
It's*Unbearable frustratating service* I HAVE made my 1st deposit on parimatch on 16th september. As the system indicates through phonepe, redirected to a website( payment provider) name Passion fruit like something. Then through phonepe paid on the upi provided. In that case what is my mistake but payment failed my money debited. Provided the payment utr and screenshot but not added till now. Today given the bank statement. But till now they didn't add my money. Always answering a genetic way ' wait , wait a little more but how much to wait?Edit after parimatch reply ___ Hey don't be dramatic here. Mailed your customer care a lot. And there's no problem from bank site. It's paid means money debited. After 3 business day (actually 5 days) passed so there's no refund I already mailed the bank statement so check it quickly and add my money. Give proper service instead of giving rototic reply here. Reply on mail faster.
22.09.2026TrustpilotOther
I deposited ₹25,000 on 19 September
I deposited ₹25,000 on 19 September, but the amount has still not been credited to my account. Instead, the payment was shown as declined from your side.This has happened before as well—sometimes the payment gets declined from your side, but the money is still deducted from my bank account.Please check the transaction and credit my ₹25,000 to my account as soon as possible. The amount has already been deducted from my bank account.
22.09.2026TrustpilotWithheld payouts
**Parimatch
**Parimatch – ₹2,800 Withdrawal Still Not Received After 21 Days**I am writing this complaint regarding my ₹2,800 withdrawal from Parimatch.**Gaming ID: 845967382****Withdrawal Amount: ₹2,800****Pending Since: 31 August 2026****Time Passed: 21 days**It has now been 21 days, but I still have not received my ₹2,800 withdrawal in my bank account.I have already provided my **bank account statement covering 31 August 2026 to 21 September 2026** as proof that the withdrawal amount has not been credited to my bank account.I also provided the **UTR: CBINN62026083175529177** and repeatedly requested Parimatch to properly check the transaction. However, the customer service team keeps sending copy-paste responses instead of providing a proper investigation or resolution.I have already raised **two customer service tickets**, but Parimatch closed/resolved them without actually resolving my withdrawal issue.If Parimatch claims that the payment was successfully completed, they should provide proper and verifiable payment proof showing exactly where the money was sent.I am requesting Parimatch to properly investigate my case and either **credit/return my ₹2,800 withdrawal to my bank account or provide clear, verifiable proof of payment**.I do not want another automated or copy-paste response. I want a proper resolution to my withdrawal issue.
21.09.2026TrustpilotOther
Fraud in depositing the amount
I have deposited 200 now and in past I have deposited 300 2 time again 200 in April but they amount did not credited in my account and there robotic replies on mail and there 3rd class ticket raising system is fraud, guys please don't do with this gaming platform as they will cheat you Account ID 846538351
21.09.2026TrustpilotOther
I have deposited 11000 and 9000 on…
I have deposited 11000 and 9000 on 03/09/2026 through gpay, those are not added to betting account, I spoke customer care several times, they asked me provide full upi id of transaction screenshot shot, I spoke with gpay , they told full ids not showing after transaction for sequirity reasons, I sent statement , upi transaction several times, but they asking again and again show full upi id , if not provide gpay how can I get full upi id, is there no alternative method to check, very bad experience, my user id 469245872, stealing my money
21.09.2026TrustpilotWithheld payouts
Parimatch has blocked around 50 lakh of…
Parimatch has blocked around 50 lakh of my money which i am not able to withdrawal despite of all documents verified. they are doing this scam to me because i have won against them even still i am on 25lakh of loss and nobody is helping me out in this. Please enable my withdrawal so i can pay all my debt.
21.09.2026TrustpilotOther
Parimatch Declined My Successful Deposits
⭐ 1-Star Review – ParimatchI made three deposits on 21/09/2026 for ₹5,000, ₹4,000, and ₹3,000. All three payments were successfully completed from my side, but Parimatch declined the transactions and the funds were not credited to my account.I contacted customer support regarding the issue. They told me to wait for 3 days for the money to be returned to my bank account. I am not satisfied with this response because the payments were already successfully completed from my end, and there is no clear explanation as to why the transactions were declined or when exactly I will receive the refund.This has caused unnecessary inconvenience and concern regarding the safety of my money. I expect Parimatch to provide a clear explanation, properly track the transactions, and return the funds promptly.Based on this experience, I am disappointed with the payment handling and customer support.
20.09.2026TrustpilotWithheld payouts
20+ days with no proper resolution – Very disappointing VIP support
20+ days with no proper resolution – Very disappointing VIP supportI am a VIP player, but despite contacting support repeatedly for more than 20 days, my financial issues are still unresolved.My pending issues are:• ₹20,000 deposit – not credited• ₹5,000 deposit – not credited• ₹50,000 withdrawal – showing as “Paid” on the website, but I have not received the money in my bank account• ₹20,000 cyber hold – I provided the requested proof and documents, but I have not received meaningful assistance or cooperation regarding this matter.My support ticket IDs are:132922689 | 127864464 | 132904394I have repeatedly followed up and provided supporting evidence, but there has still been no proper resolution or clear explanation.Being a VIP player, I expected much better support and communication. I am posting this review so that the company can properly escalate my case and provide a transparent resolution, including payment/transaction details for the ₹50,000 withdrawal.I hope the support team takes this seriously and resolves all pending issues promptly.
20.09.2026TrustpilotWithheld payouts
Account id:532110795.
Account id:532110795.Ticket number:126183033 I was added 5k amount but it's not reflecting or not refunded almost 15days completed issue not resolved.Ticket number:117949678 I was added 4k but amount not reflecting almost 45days completed why are you doing fruadI was provided all valid documents and bank statement also but they are asking bank confirmation letter this too fruad bank statement showing all things worst fellows don't play parimatch and don't waste your time and money
20.09.2026TrustpilotWithheld payouts
It’s 22sep2026 today still not…
It’s 22sep2026 today still not received my payment of 1aug 2026 this app it not trustworthy now I’ll not recommend this to any one fake scammers …plz dnt ply on this Parimatch app
20.09.2026TrustpilotWithheld payouts
I have been a loyal user of Parimatch…
I have been a loyal user of Parimatch for the past 8 years. On 18th September 2026, I deposited 20,000 INR using UTR 826299328411. Despite my bank showing the transaction as successful, these funds were never credited to my Parimatch wallet. I have reached out to customer support multiple times but have not received a resolution. I request a thorough investigation and for my account to be credited immediately. Account ID: 920081305.
20.09.2026TrustpilotWithheld payouts
Sometimes Payment failed and not…
Sometimes Payment failed and not credited in account