Parimatch— player complaints: 506 in English

Dear The POGG! I am unable to resolve the situation with the Parimatch casino on my own. I need your help. From the date of registration of my account, in all my actions, I was guided by the legal documents posted on the casino website, and in the shortest possible time fulfilled all the requirements. So, on August 09, I uploaded a passport photo to my account, as well as a selfie with it. The next day (August 10th), the casino informed me that the check could not be carried out, as it was checking my gaming activity. I wrote several times trying to find out about the results, but I constantly received an answer - wait. Nevertheless, on August 19, I received a message from the casino that in order to successfully pass the verification, I need to send a color photo of my passport and a selfie with it. On the same day, I sent the specified documents. In response to the message dated August 26, the same day, I sent a screenshot of the PC version of the Skrill payment wallet. And on September 14, I received a message from the casino about the deduction of my funds in the amount of 5167 US dollars. The casino indicated that I violated clause 80.4. their Terms and Conditions. But, please note, this paragraph contains a large list of violations. On the same day, I turned to the casino for clarification and asked for evidence of my guilt. But the casino informed me that it did not intend to provide me with anything. Later, the casino reported that "the rules of the casino were violated, in particular, the coincidence of the IP address with another game account", but no evidence of my guilt was presented. Please take into account the fact that in Belarus (my country of residence), the IP address is dynamic. This means that today my IP address can be mine, and tomorrow, for example, a completely different Internet user. I cannot know this, and, moreover, I cannot bear responsibility for it. As far as I know, accusations without evidence are null and void, I am also ready to provide you with screenshots of the correspondence with the casino to understand the situation. I ask you to help.

Dear The POGG! I have a serious problem with Parimatch Casino and I need your help to resolve it. To my great regret and surprise, my account was hacked, and $ 600 was withdrawn from my account to the bitcoin wallet. I was able to see the lack of funds only on August 3, because I could not enter my account due to its blocking by the casino due to the fact that the wrong password was entered. Although I entered the correct one and did not even imagine that I was among the victims of hackers who hacked the casino system. I did not contact the casino with a password recovery request on August 01 at 11:47 pm. Also, I have never withdrawn money to a bitcoin wallet and do not have it at all! In confirmation of the withdrawal of my funds by fraudsters, I am sending you an article posted in the public domain. A transfer was made to the Bitcoin address indicated in the article from the address to which my $ 600 went, which indicates a criminal scheme. Just like in the article, I had letters in the mail about password recovery, which I didn’t repeat. I believe that the casino has not taken proper measures to safeguard my funds. And I should not be held liable, let alone incur losses due to the fault of the casino! At the very least, casinos should have alerted: request for password recovery; change the method of deposit / withdrawal of funds; minimum deposit and large withdrawal. And, I want to note, these actions were carried out within a couple of hours! Where did the casino security service look, why did they not request personal information and documents for identification? If the casino used at least minimal protection methods, then no loss of funds from the account would have occurred! The scammers would not have been able to provide my personal documents. I beg you to help me get my $ 600 back. For me, this is a significant amount, which I do not want to lose due to a casino oversight.

Regularly playing parimatch slots, I was losing and winning, like everyone else, but since the beginning of 2021, the slots just stopped giving in general, continuing to play and losing, I contacted the parimatch support service, answered with standard phrases all slots are licensed and certified, and you were unlucky. Once I saw two identical slots in a casino and realized that the casino was cheating impudently Checking several slots showed that they are not on the developers 'servers, the official server of the EGT slots is located in Bulgaria, the betsoftgaming server is located in Estonia. Screenshots of the url comparison from the developers' website and those that I played I attach The licensed software (slots) of NetEnt must always have a component server name .casinomodule.com. For example softsw­iss­-st­ati­c.c­asi­nom­odu­le.com, pomado­rro­-ga­me.c­as­ino­mod­ule.com or aleaga­min­g-s­tat­ic.c­as­ino­mod­ule.com The casino license check confirmed all my suspicions, it ended and, by a strange coincidence, was extended after I saw it. I ask you to help me recover the funds [EDIT] parimatch.

Good day! I am asking you for help in resolving my problem with the Parimatch Casino. Parimatch Casino unjustifiably confiscated my $ 4070 winnings, accusing me of using a photo editing program. I also turned to Guru Casino for help, the decision was made in my favor (I attach the screen of Guru's conclusion), but the casino does not want to comply with it. The problem itself arose back on February 03, 2021, when I could not withdraw my money, the casino justified this with technical problems. Various personal documents were then requested. 05.02 I uploaded a photo of my ID card on both sides and my selfie with this card. On February 15, at the casino's request, I sent a screenshot of my Skrill e-wallet showing the transactions in favor of Parimatch. On February 18, I sent a selfie with an ID card in the background of the correspondence with the support service (as requested by the casino). 22.02 sent in higher quality. Later, March 15, March 28, March 31, I sent my selfie with an ID card at the request of the casino. I confirm that all documents sent by me belong to me and are valid. I didn't use any editing software. After the accusations against me, I asked the casino to provide evidence of my guilt, however, the casino did not want to explain anything, canceling my winnings in the amount of 4070 US dollars. Now the casino accuses me of using editing programs, however, no evidence is presented. All casino charges are based on speculation, nothing confirmed. As far as I know, charges without evidence are null and void. In support of my words, I am sending you screenshots of my correspondence with the casino for review. I hope justice will be restored. I ask you very much for your help.

Hello I have €310.83 in my PARIMATCH.COM account. 2 weeks ago i tried to make a withdrawal but it was denied. They asked me to sent photos of my citizen card and a selfie of me holding my citizen card. In the same day i sent them those photos. But 15 days after i can´t still make any withdrawal. My aacount number at parimatch: 328293880 Please help me. best regards José Carvalho

This complaint is against PARIMATCH . Dear Sir / Madam, I am writing to you to raise an issue about: Gambling The issue that I have experienced was: This is regarding PariMatch Casino and sports book , sister site of BetVictor. I’ve had an account with PariMatch now for a few months. My account has been fully verified , documents sent in and approved and withdrawals and deposits have been made successfully on numerous occasions . ( see screen shots for proof of this ) However , on the 25.11.2020 , at 8.07pm I made a £300 deposit and started playing the slots and made a few small football bets . During this time I managed to get my balance up and made a withdrawal for £1100. I then made another withdrawal. I made another small deposit of £195 which I also managed to build a balance up with . In total that evening I accumulated £495 of deposits but made a cash out for £2000. The next day I logged in to check the status on withdrawals ( online chat told me they would be manually processed ) However , after a message came up on my screen saying ‘ session expired ‘ I attempted to log back in to find out my account had been closed , withdrawals canceled and my initial deposit also was being taken . I have had this account for over 2 months now and have had no problem , fully verified ! But now I want to make a withdrawal they have closed my account and taken all winnings ? I actually can’t believe how a company can get away with this? Please help me try and get this resolved . See screen shots for proof to back up my argument . PariMatch casino- please investigate .