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Parimatch— player complaints: 506 in English

506 Complaints
112▼ Last 30 days · was 206
0 Unresolved
4.4230757303009d Last complaint
31.1 Risk index
30% Resolved · of 33 with a known status
61% Withheld payouts among those
$21,717 · 168,270 INR · €53,884 +2 Disputed sums

Parimatch: 506 complaints filed in English across 3 platforms, disputed sums $21,717 · 168,270 INR and 3 more currencies. Most of them are about withheld payouts (65%). Risk index 31.1. Texts below are the players' own words, as published on the source site; last complaint 2026-10-07.

What players complain about

Withheld payouts 65% 328
Other 25% 127
Verification 4% 22
Game fairness 2% 12
Account blocks 2% 9
Bonus terms 2% 8
Status unknown 473 Closed, no outcome 14 Resolved 10 Rejected 9

Sources

Trustpilot 473 CasinoReviews 27 LCB.org 6

Complaints by month

10
12
01
02
04
07
08
09
10

Questions and answers

How many complaints are there about Parimatch?

The English-language record holds 506 complaints from 3 platforms; 473 carry no status from the platform. The latest one is dated 2026-10-07.

Does Parimatch resolve complaints?

Of 33 complaints where the platform recorded a status, 30% were resolved, 0% remain open and 27% were rejected as groundless, 42% were closed without an outcome. Withheld payouts account for 61% of them.

What do players complain about?

Mostly withheld payouts — 65% of cases, then other (25%).

Why is this page not a translation of the Russian one?

It is a different set of complaints. Russian pages count every source we scrape; this page counts only complaints whose original text is English — 506 of them here. Nothing is machine-translated in either direction.

How is the risk index calculated?

Risk index 31.1 is the share of complaints marked unresolved among those with a known status, plus a correction for disputed sums.

Complaints 506

04.08.2026 Trustpilot Withheld payouts
Parimatch is total fraud
Parimatch is total fraudParimatch wale fraud h mera 13000₹ ka withdraw or 20000₹ ka deposit pending h pichlie 1 mahine seYe sale fraud karte h basDusra deposit bhi pending me daal diya 5500₹ ka . 1st you need to deposit in #parimatch then you proved it that you deposit 1St week they ask for payment slip and next week bank statement and 3rd week they ask for a letter from bank that your deposit was successfull and you not receive refund Fraud of next level by parimatch
04.08.2026 Trustpilot Game fairness
Money will not refund or loss everytime
Guys mere paise bank se cut hogye h fir bhi game me declined hogye or refund bhi nayi aya guys or jitni bhi games kheloge usme bas aapko loss hoga guys sabse bekar lga abhi tak ta casino isse best toh stake h leta h toh deta bhi h or sath me crorebet
04.08.2026 Trustpilot Withheld payouts
My withdrawn money has not arrived yet
My withdrawn money has not arrived yet. It has been sent to Parimatch but it has not arrived in my bank account.
03.08.2026 Trustpilot Withheld payouts
The status of the withdrawal was approved but not credited to my bank.
The status of the withdrawal for the amount of 4500 inr has approved in the game account but my bank. Does not reflected.i request for the utr to track from my bank but I didn't receive any information. I have also send an email with the statement to the email support team and no follow up has been made.Game id:995645466
03.08.2026 Trustpilot Withheld payouts
Avoid this site at all cost. Deposits scams.
I have been a Parimatch customer for almost 5 years, but this has been the most frustrating customer support experience I have ever had.On 18 July 2026, I attempted to deposit ₹6,000 into my Parimatch account. The transaction immediately showed "Failed" on Parimatch, but ₹6,000 was successfully deducted from my bank account.I was initially told to wait 3 business days because the money would automatically return to my bank account. It never did.After that, I created Ticket #117573545.Support asked me to provide my bank statement and UPI transaction screenshot, which I submitted immediately. I fully cooperated and provided every document they requested.From that point onwards, my life became one endless cycle of being told to "please wait."For the next 18 days, I contacted live support almost every other day hoping for a real update. Every single conversation ended exactly the same way:"Our experts are reviewing your case.""Please wait.""Your request has been escalated.""We appreciate your patience."Not once during those 18 days did anyone provide a meaningful update or explain what was actually happening.Then, after 18 days, something unbelievable happened.My ticket was suddenly marked "Resolved."The problem?I still had not received my ₹6,000.Thinking there had to be some mistake, I immediately contacted live support again.This time I was told something completely different.The support agent claimed that the refund had already been processed from Parimatch's side and that my bank would be able to trace the funds.Naturally, I asked for the refund details.I asked for:Transaction reference number (UTR/RRN/ARN)Processing datePayment provider detailsAny proof that the refund had actually been sentInstead of answering, the support agent simply stopped replying.After around 15 minutes of silence, the chat was abruptly closed without answering a single one of my questions.I contacted support again immediately.This time, another agent told me that the Financial Team is still reviewing my case.So which one is true?Has the refund already been processed?Or is the Financial Team still reviewing it?How can my ticket be marked Resolved if another support agent is telling me that the Financial Team is still working on it?Nothing about this makes sense.The worst part is not even the ₹6,000.It is the complete lack of transparency.For 18 days, I received almost nothing except generic template responses.Then my ticket was closed without me receiving my money.Then I was told the refund had already been processed.Then I was told the Financial Team was still reviewing it.These are completely contradictory statements.As I write this review, I still have not received my ₹6,000, and despite the ticket being marked as resolved, I have absolutely no proof that any refund has actually been initiated.I sincerely hope this issue is eventually resolved.If Parimatch returns my money and provides a proper explanation, I will gladly update this review.Until then, this has been one of the most frustrating customer support experiences I have ever had.Ticket: #117573545Update: Now after 18days they are telling me "117573545-We have carefully checked your deposit in our system, but we have not yet received your transaction. Therefore, we request you to please contact your bank or payment provider directly. There you will get the exact status of the transaction and also the correct information on what to do next. Thank you!"LOL they are asking me to contact the payment provider directly. GG. All hope gone. Totally scammed. Nice work Pari match
03.08.2026 Trustpilot Withheld payouts
I am so sick, ticket id 117859970 resolved but amount not received
I am so sick, my user id: 348527977 and my ticket id 117859970 resolved today but amount not received, what's going on behind the screen I don't know but this is totally unfair with users, this is very painful situation for me each day from last 17 days, I followed up my case with customers support and with specialist and yesterday some one picked my ticket after 15 days and yesterday it was in review by billing team and today ticket is showing resolved without getting my withdrawal or refund ? Is this fair enough with loyal or panic situation happening with user ? Note ticket id was : 117859970
03.08.2026 Trustpilot Withheld payouts
Please make sure you don't use this…
Please make sure you don't use this third class bookie ,vi made withdraw at their platform on 31 july with same method i used for withdraw, but i never received money, now each time i am trying to gwt in touch with there team always gwt reply from difrent owrson who have zero sense of knowledge, now been 4 days they created ticket ignoring my issues, and they are asking we don't take guarantee, what a shameful person they are
03.08.2026 Trustpilot Withheld payouts
13days ago I deposit the money but they…
13 days ago I deposit the money but they not giving my deposit, I already sent a email and submitted to tickets but all time same reply waiting some timePlease give me my depositI'd:278829017
03.08.2026 Trustpilot Withheld payouts
withdrawal not received 10000
Subject: Urgent: Withdrawal of ₹10,000 Approved but Not Received for 15 Days - User ID पैरीमैच यूजर आईडी 142249311 :Dear Parimatch Support Team,I am writing to report that I requested a UPI withdrawal of ₹10,000 which shows "Approved Successfully" on the app, but the funds have not reached my bank account.It has been 15 days now. As requested by your chat team, I am attaching my official bank statement as proof that no such amount has been credited.Please provide me with the 12-digit UTR (Unique Transaction Reference) number immediately so I can track it with my bank, or reverse the money back into my Parimatch wallet.Account Details:my name is Jyoti Kumari parimatch betting id 142249311my mobile number 8329989944
03.08.2026 Trustpilot Withheld payouts
withdrawal 10000 abhi tak mere bank…
withdrawal 10000 abhi tak mere bank account mein nahin aaya hai mene upi payout kiya tha aur payment histry mein successfully approve dikha raha hai 12 din Ho Gaya Bank settlement bhi sand kiya aaj pura 16 din ho gaye hain my name is Jyoti Kumari my betting id
03.08.2026 Trustpilot Withheld payouts
Rated 1 out of 5 stars
Rated 1 out of 5 starsThanks parimatch vip ab jaake aap logo…Thanks parimatch vip ab jaake aap logo ne withdrawal diya mujhe 3 lakh pls aage se Aisa mat karo bhai logonka trust hota hai tumpar 9229431103
03.08.2026 Trustpilot Withheld payouts
My withdrawal 45000 rupees initiated…
My withdrawal 45000 rupees initiated 10/06/2026 withdrawal approved but amount still not received i raised a ticket #14301456One year passed still not resolved i asked customer support her say still working 14 months still working bull shirt app withdrawal fake parimatch don't play
03.08.2026 Trustpilot Withheld payouts
This platform is big scam.i was…
This platform is big scam.i was withdrawal amount of 1.5lac. 4 days passed but amount is not credited in my bank but application showing withdrawal successfull. Plz friends don't play
02.08.2026 Trustpilot Withheld payouts
Mera withdrawal 3 month se panding hai…
Mera withdrawal 3 month se panding hai koi response nahi mil Raha hai fruad kare parimatch Wale
02.08.2026 Trustpilot Withheld payouts
I withdraw on 26/07/2026 rs 15000 two…
I withdraw on 26/07/2026 rs 15000 two times same time through upi option, they send one 15000, but payment system showing two 15000 successful, I asked them they said 24 hours, it will be in my bank account, after 24 hours they 3 business days, not received, i raised tickets but no use till they are reviewing, I cant understand, I think they are cheating me , I sent statement of bank , but till not added
02.08.2026 Trustpilot Withheld payouts
This is a fraud site
This is a fraud site. My winning amount 23982 and 1325 still don't give by them. First they say within 24 hours you will get. After 24 hours passed they say you have to wait. And no customer support available no reply on mail. Stop playing here. Deposit is instant. But withdrawal not giving by them. No support available here.
02.08.2026 Trustpilot Withheld payouts
Mene 21 July ko Rs 9999 withdrawal…
Mene 21 July ko Rs 9999 withdrawal kiye.. withrawal payment history sucsess show my bank account not received me haroj customer ko chat karta hu parimatch support me email karta hu aaj 13 din hui ticket bhi creat kiya lekin mera paisa abhi tak nahi mila poor service aap sabhi ko request hai isme paisa add mat karna
02.08.2026 Trustpilot Withheld payouts
There are very big issues in deposit…
There are very big issues in deposit and withdrawal of money, I faces after deposit of 7500 rs money deducted but not credited and same day I request withdrawal 10000rs by bank transfer but amount not credited, I am trying last 20 days through mail and I provided all supportive documents but every time same reply ' our team trying '. Kindly avoid this parimatch and switch another one which is more reliable.
02.08.2026 Trustpilot Withheld payouts
Withdrawal was successful in parimatch but amount not received until
Withdrawal was successful in parimatch but 15000/- not received in bank accountParimatch id - 348527977Ticket id - 117859970Amount - 15000/- Date - 18/07/2026Time - 21:42 pmWithdrawal method - upiIt's been 16 days till now they didn't resloved my ticket, support team will tell same stories every time (expert are working and reviewing your case we didn't receive any update from them or from payment providers so keep patience and wait) this is generic messages always getting from team instead of organic messages and transparency, I am using parimatch for 6 years , I have never ever saw the support team doing like, I think and damn sure their payment providers eat our money and run so that's why there's payment providers not giving any update maybe they already run. But this is not our issue, I need hardly my amount. I am running out of money I have to pay my loans please give me my withdrawal.Note: users please keep in mind if you all are facing same issue despite too many interaction with customers support and still out come is zero please do cyber complaint on cyber complaint portal and do upi fraud case with parimatch deposit details (like previous deposit amounts)then all payment providers account got freeze then they will clear our withdrawal. Please do this step
02.08.2026 Trustpilot Withheld payouts
I have deposited 1000 & next day 300…
I have deposited 1000 & next day 300 rs, amount got deducted from my bank account. But they have not credited game account and also not reverted.

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How the risk index is calculated and how complaints are labelled — the method behind this section.

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