Avoids payout 53000 PLN
Reason: Delayed payment
I would like to report an issue with NV Casino regarding a withdrawal of approximately PLN 53,000.For two weeks now, my withdrawal has not been processed. The casino is continuously delaying the process by requesting repeated KYC verification, despite me submitting all required documents multiple times. My documents are being rejected without clear or consistent explanation, and the process appears to be intentionally prolonged. I've heard everything starting from "you cancelled it by yourself", "our team makes everything they can do", "your KYC if fine, just withdraw the money" only to wait another copule of days and afterd that they cancel my request. They cancel a bank transfer withdrawal, agrumenting that there is an issue with the crypto wallet number picure, which have nothing to do with each other. At this point, it no longer seems like a standard verification procedure, but rather an attempt to avoid paying out legitimate winnings.I have complied with all requirements and acted in accordance with the Terms and Conditions.I also gather prt scr of every chat with the support and all of the request I made that have been cancelled.This situation raises serious concerns about the fairness and transparency of NV Casino.
--- Ответы в треде ---
AskGamblers • Support Team 3 weeks ago Dear @Tom90Tom90,The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.Thanks in advance for your cooperation.
NV Casino • Representative 3 weeks ago Dear AskGamblers Team, After reviewing the account history, we can confirm that some withdrawal requests were cancelled by the player, while others were declined by the operator because additional verification documents were required. The latest completed transaction confirms that the verification process has since been successfully completed and the player is now able to withdraw funds successfully. There are currently no issues preventing withdrawals from the account. Therefore, we consider this matter resolved. Best regards, NV Casino Team
AskGamblers • Support Team 3 weeks ago Dear all, This complaint has been reopened as per NV Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.
AskGamblers • Support Team 5 months ago Dear NV Casino,Please let us know if there are any updates regarding this ongoing complaint. Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.Thanks in advance for your cooperation.
