Will do no withdrawal and verification
Reason: Declined payment
Helo …Casino NV1 refuses payout of €40,000 – repeated KYC rejections without clear explanationI am submitting this formal complaint against Casino NV1 due to their continued refusal to process my legitimate withdrawal.My account balance is €40,000, and I have fully complied with all verification (KYC) requirements.To date, I have submitted all requested documents three separate times, including official bank statements issued directly by my bank. Despite this, my documents are repeatedly rejected without any clear, specific, or consistent explanation.The casino does not specify: • which exact document is rejected • what exact issue the document allegedly contains • what precise alternative document is requiredI have formally requested a detailed written explanation, but I continue to receive only generic responses such as “verification issues” or “compliance review,” which do not allow me to resolve the matter.I believe this behavior constitutes unjustified delay and unlawful withholding of player funds. I am concerned that the verification process is being intentionally prolonged due to the high withdrawal amount.Please note: • All documents submitted are authentic, current, and verifiable • I have not been informed of any specific violation of the casino’s Terms and Conditions • I have cooperated fully and promptly at every stageIf this matter is not resolved immediately, I will escalate this case by submitting formal complaints to the casino’s licensing authority, as well as seeking legal assistance regarding the recovery of my funds.I respectfully request: • Immediate approval of my verification • Processing of my full withdrawal of €40,000 • Or a clear, written, regulation-based explanation of what exact requirement is allegedly not metI am prepared to provide all correspondence, screenshots, and documentation to support my claim.I ask the mediator and the casino to handle this complaint with the seriousness it deserves.This dispute can still be resolved amicably, but continued delay is unacceptable.
