NV Casino - Blocked account and significant amount of money
Dear Sir or Madam,
I am writing to formally report what I believe to be an unfair practice conducted by the online casino nvcasino.com.
I registered with the platform on May 9, 2025, and deposited 4 000 PLN into my player account. I was fortunate enough to win a total of over 10 100 PLN. However, when I attempted to withdraw the funds, the casino cited its KYC (Know Your Customer) procedures and suspended the withdrawal, requesting documents to verify my identity, proof of address, and a selfie. I promptly provided all the requested documents.
Despite this, my next withdrawal request was again rejected, with a further demand for documents confirming the origin of the bank transfers. I complied with this request as well and submitted the required documents.
To my disappointment, instead of gaining access to my funds, my account was permanently blocked on the grounds that I allegedly held a second account with the platform. It is true that I had previously created an account with them, but it was closed at my request in March 2025. Therefore, the operator’s claim is untrue — I only have one active account, which is now blocked.
I strongly suspect that the real reason for this action is my significant winnings and that the casino is deliberately avoiding the payout. It is particularly troubling that the casino had no issue accepting my deposits despite claiming that I violated their terms and conditions.
In my view, this constitutes an unfair and deceptive business practice, if not outright fraud. I kindly request your assistance in mediating this matter.
Yours faithfully,
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