Repeatedly rejected withdrawal for 800 euros
Reason: Declined payment
Hello,I have been trying to make a withdrwal for €800 from NV-Casino. I have completed all their KYC- verifications with flying colors. I have not used any bonus at any time. The withdrawal method cosen is the sam card used for all deposits. My withdrawal has been rejected 2 times with no reason given, the €800 just came back into my account. I have several times used their VIP-chat and tried to get an answer but they just keep reffering to 'the relevant department' that will look into this. But i have not been given any information in any way to why they rejected my withdrawal (two times)
--- Ответы в треде ---
AskGamblers • Support Team 3 weeks ago Dear all,As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.We thank both parties for their assistance during the complaint process.
Eyetool 3 weeks ago It's been resolved, thank you.
AskGamblers • Support Team 3 weeks ago Dear @Eyetool,The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.Thanks in advance for your cooperation.
NV Casino • Representative 3 weeks ago Hello, We have carefully reviewed the player’s withdrawal history. Some of the initial withdrawal requests required additional verification, while the subsequent attempts could not be completed through the selected Mastercard withdrawal method. Each unsuccessful amount was returned to the player’s real balance, and no funds were confiscated. We are pleased to confirm that the matter has now been resolved. On April 4, 2026, the player’s full withdrawal of €800 was successfully processed via bank transfer and received the final status “Finished.” We apologize for the inconvenience and the time required to complete the withdrawal. We kindly ask the player to confirm receipt of the funds and AskGamblers to mark the complaint as resolved. Kind regards, NV Casino Team
