Novibet— player complaints: 28 in English

Avoid this casino at all costs! They are scamming customers by providing non-existent bonuses that never arrive to you. I even reached out to the customer service, but that wasn’t any help.The RTP on the casino is terribly low and when asking more about it, they just copypaste you their generic prem

I would give 0 stars if possible.Withdrawals not completed although account fully verified. Stay away, many alternatives available out there.

Won’t give you the money back even when you submitted all the documents. They just keep asking for more and at the end they terminated my account, without giving my winnings.

Don't honour there free bets when signed up ,not able to place bets few minutes before races, absolute shite

So where should I start…First of all, your customer service is absolutely useless. The agents clearly do not understand basic English, and communication has been a complete nightmare. If your staff cannot properly understand English, then at least use AI translation tools so customers can actually g

example if there is interrupt because of the rain or like yesterday hailstorm. Game continues next day but Novibet betting system is offline. You can cash out but you cant live play till to the end of the match with live bettings cause betting system is closed because of the suspended matcthes. This

Steer away from this company because if you win any game, you will never see your withdrawal, and their support will ignore your message. This is what I have experienced with them. But #Crop Mines.....has been outstanding in their service, and they assure good returns.

Back again suspended bet four days before match is even off affecting cash out which effects time and time effects money cause time is money I’ll be sharing this here on business page on fm radio and paper and also spins pay out nothing and scatter is harder to get then wining on a spin, guess what

My account was deactivated a few months ago, and I haven’t been able to get it reopened even though I’ve sent the requested documents several times. I can’t access my funds, and customer service has been completely unhelpful. I wouldn’t recommend this casino to anyone.

What went wrong this time is what is consistently 'wrong'. There is no problem depositing funds but try to withdraw and it is a different story. I have submitted the requested documents countless times over the past 3 months to no avail as I keep getting asked for them. 'Live chat' and 'customer ser

Scamming make it impossible to get your money out this is the worst app ive ever used for gambling

Novibet are insanely slow. It has taken 2 weeks just to verify my account, and every time they ask for new documentation from me. Recently they even asked for mobile verification where my phone number must appear on the phone bill. It never ends.They are clearly stalling the withdrawal until you get

There is a bug in one slot and I contacted them about it, but they wont answer to my emails, also the chat stopped working and every time I open it there is ”you are next one on the line”. Still even waiting an hour, no one ever answers me. I have sent several emails and tried to contact trough chat

Piece of crap. Every single game is rigged. Do not play. If you do only just use their for bonuses and good luck if you win. Otherwise do not deposit a single cent to these scammers. Shame on you Novibet.

Prezados, Venho por meio deste registrar minha insatisfação com a falta de solucao correta e consisa sobre uma situação ocorrida no jogo Fortune Ox. Seguem os pontos principais: 1. Durante duas jogadas, o bônus de 10x não foi aplicado, mesmo sendo legítimo e conforme as regras do jogo. 2. Além disso, o bônus da promoção de chargeback (que promete devolver 10% dos valores jogados jogos da Fortune ) também não foi creditado corretamente visto que nao recebi nenhum valor Já abri uma reclamação via chat e por e-mail, enviando todas as evidências necessárias, incluindo prints das jogadas. Apesar disso, recebi apenas respostas genéricas informando que analisariam o caso e que minha reclamação nao devida e que a jogada estava correta , mas até agora não apresentaram nenhum relatório ou explicação clara, como eu apresentei Como é possível observar nas imagens que forneci, as jogadas foram legítimas, e os problemas ocorreram por falhas do sistema do cassino. A ausência de análise e devolução dos valores devidos vai contra o compromisso de transparência e justiça esperado por parte da plataforma. Aguardo um posicionamento e a resolução adequada, com o crédito dos valores que me são de direito.

Blocked account under investigation which is not being told. For more then 2 months i am trying to contact them, obviously they are requesting me to wait. I have been verified with my identity everything. I have started to use from feb-march 2021, and then blocked my account without any reason. This is one of their response Please be informed that we cannot comment on your inquiries regarding the deactivation of your account or its review process, as the Customer Support Department is not involved in any way in the matter. We would also like to inform you that the review process of your account has not been completed by the relevant department, and we kindly request your patience, as this meticulous process is somewhat time-consuming, and we are not able to provide you with an exact time frame regarding its completion. At this point, we would like to reassure you that any investigation by the company is carried out for security reasons, both the players and the companies, and we are in no way seeking to cause frustration. Furthermore, we would like to point out section 12.3, of the companies terms and conditions: 12.3 We may temporarily suspend the whole or any part of the Service for any reason at our sole discretion. We may, but shall not be obliged to, give you as much notice as is reasonably practical.

My account was deactivated on 1 of April, they didn't even send me email about deactivation. After I contact them asking what is going on They send an email asking for: -A picture of myself holding an ID ( I send them picture) -An official document that proves my registered mobile phone Because my phone was not on contract there was no official document I can show, we managed a call on 5th of April to confirm my details. This is the next email I received: "The phone call verification was completed, but the security department deemed necessary a security review to be conducted" These processes do not have a time expectancy, therefore we kindly ask for your patience until you receive an update on your account. Today 29 of June I called them again, they said same thing as always.

On 22nd August 2020 I won £3117.60 at Novibet Casino. On 27th I was asked for a selfie with my ID, photo of both sides of my card and evidence that my mobile number was mine. I attached what was requested and advised that I had a pay as you go phone and unable to provide "evidence". I was advised that a phone call was required. I explained that my mother had died and was mourning the loss and that I was not willing to be stressed with this, I did however need the money. I chatted with Novibet some time later and explained I had changed my number, provided evidence that the new number was registered to me (as requested). I was later told this was not acceptable as I needed to verify my original number - which I have again explained is not possible as I no longer have that number. Novibet replied "We wish to inform you that it is obligatory when registering with us to declare details which you will be able to verify them and must be accurate, correct, complete and up to date." My complaint to Novibet is to release my funds and feel that should this be their policy this verification process should be mandatory before being allowed to play, rather than conveniently only taking place after one of their customer wins something.

I am registered to GAMSTOP since August last year but Novibet allowed me to open an account with them and verified it. I raised a complaint about it and they have been told me that the postcode registered is different because has swapped the last 2 digits. So they didn’t take in consideration all the other details. The same complaint has been raised with Pokerstars.co.uk and has been accepted and all the money refunded.

Hello, i signed up to novibet about 6 weeks ago, verified my ID and address and deposited and lost £250. About 3 weeks ago they sent me an offer of £50 bonus if i deposited £50. I did this, and won £1050.55. They asked for bank statement, which i complied with, after that was accepted, pictures of my card. After that they asked for facial verification and for proof i own my own phone number, via a phone call. They then wasted my time by not ringing me at the agreed times, 3 times. They even claimed they had rang me and not got a response, which was simply untrue, i got no missed calls. Eventually, they did ring me and had me say my name, address and username. Now my account is under investigation. From my perspective, it appears they were just asking for more and more things to delay my withdrawal, and after complying at each stage, they are now just refusing to pay. I would really appreciate help with having my money paid out.