Novibet — player complaint #62113, 2021-06-30: account blocks

Blocked account under investigation which is not being told. For more then 2 months i am trying to contact them, obviously they are requesting me to wait. I have been verified with my identity everything. I have started to use from feb-march 2021, and then blocked my account without any reason. This is one of their response Please be informed that we cannot comment on your inquiries regarding the deactivation of your account or its review process, as the Customer Support Department is not involved in any way in the matter. We would also like to inform you that the review process of your account has not been completed by the relevant department, and we kindly request your patience, as this meticulous process is somewhat time-consuming, and we are not able to provide you with an exact time frame regarding its completion. At this point, we would like to reassure you that any investigation by the company is carried out for security reasons, both the players and the companies, and we are in no way seeking to cause frustration. Furthermore, we would like to point out section 12.3, of the companies terms and conditions: 12.3 We may temporarily suspend the whole or any part of the Service for any reason at our sole discretion. We may, but shall not be obliged to, give you as much notice as is reasonably practical.