Novibet — player complaint #62116, 2021-06-29: account blocks
Novibet: a player complaint filed on 2021-06-29, about account blocks, 400 GBP in dispute, status — closed, no outcome. Published on CasinoReviews. One of 28 complaints filed in English about this operator. The text below is the player's own words, as published on the source site.
2021-06-29CasinoReviewsAccount blocksClosed, no outcome
Novibet - deactivated account
My account was deactivated on 1 of April, they didn't even send me email about deactivation. After I contact them asking what is going on They send an email asking for: -A picture of myself holding an ID ( I send them picture) -An official document that proves my registered mobile phone Because my phone was not on contract there was no official document I can show, we managed a call on 5th of April to confirm my details. This is the next email I received: "The phone call verification was completed, but the security department deemed necessary a security review to be conducted" These processes do not have a time expectancy, therefore we kindly ask for your patience until you receive an update on your account. Today 29 of June I called them again, they said same thing as always.
