MyStake— player complaints: 22 in English

The player from United Kingdom has requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet.The player from United Kingdom has requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. Written by JeanCasino Analyst & Complaint Specialist Submitted: 26 Sep 2026 Automatic translation:

The player from Misiones has requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet.The player from Misiones has requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. Written by JeanCasino Analyst & Complaint Specialist Submitted: 21 Aug 2026 Automatic translation:

Player experiences issues with deposit delays. [Deposit] — waiting

Player’s withdrawal is delayed due to account investigation. [Withdrawal] — waiting_for_casinoguru

Player's deposit is delayed. [Deposit] — unresolved

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The player from the United Kingdom had submitted a withdrawal request less than two weeks prior to contacting us. Winnings hadn’t been obtained up to that day. They reported missing SEPA withdrawals and said the casino and another brand on the same platform network used the same support desk and payment processor. We asked for an update after the recommended waiting period, but the player did not respond to our follow-up messages and reminder. As a result, the complaint was closed for the time being due to lack of response, and no further investigation could be carried out.

The player from the United Kingdom faces a sudden account freeze after winning a maximum payout on a slot, despite being a loyal customer with no previous issues. He is blocked from making bets, depositing, and withdrawing, and he is seeking an explanation for this unexpected action.

The player from Germany faced a delay in withdrawing his winnings following a successful verification, as his withdrawal was under investigation without a clear reason provided. He remained able to log in but was uncertain about the duration of the investigation. We initially advised patience while the casino processed the payout, and the complaint was later resolved after the casino made partial payments and then paid the remaining balance. The player confirmed that his money had been paid out, so we marked the complaint as resolved.

The player from Argentina faced issues with a deposit made on June 16, 2026, as the casino blamed his bank for the delay. After contacting his bank and receiving confirmation of no issues, he still received no clear response from the casino after 7 days. We requested the player to provide evidence such as a bank statement and communication with the casino to verify the transaction before contacting the casino directly. The player later marked the complaint as resolved, and we closed the case accordingly.

The player from Argentina made two consecutive deposits of $20,000 each, but the funds were not credited to her casino account despite being deducted from her bank account, and support did not provide a solution. The Complaints Team advised her to contact her payment provider to investigate the issue, explaining that the casino's ability to resolve the matter was limited. After a month without any response from the player, the complaint was closed due to a lack of communication.

**To the CasinoReviews Complaint Team,** I am filing this formal complaint against MyStake regarding a severe breach of their Duty of Care and the failure of their Responsible Gambling infrastructure. **1. The Incident: Manual Override of Deposit Limits** I explicitly requested a **one-week deposit block** (not a general account cooling-off) to manage my gambling activity. Despite this request being confirmed by support, the platform’s technical infrastructure allowed for a "manual override" of this limit. Only 24 hours later, the "Can Deposit" toggle was reactivated, allowing me to lose significant funds. **2. Breach of Terms & Conditions (Italian Version)** As an Italian resident, I relied on the Italian version of the MyStake website. Under the "Gioco Responsabile" section, it is explicitly stated: “Il limite di deposito verrà ripristinato una volta scaduto il periodo richiesto.” (The deposit limit will be reset once the requested period has expired). There is **no clause** in their terms stating that a deposit limit can be modified or revoked before the end of the requested period. MyStake claims they enabled deposits based on my "consent," but a safety limit that can be bypassed during the restricted period is a deceptive tool that violates the very principles of player protection. **3. The "Consent" Paradox & GDPR Violation** In their latest response (signed by a pseudonym, "▇▇▇▇▇▇▇▇▇▇▇▇▇"), the MyStake Compliance Department claimed that older chat transcripts are "not retrievable." This is a dual violation: • **GDPR Breach:** Under Article 15, I have an absolute right to my data history. • **Lack of Evidence:** They claim I gave "consent" to lift the block, but simultaneously admit they cannot provide the logs. They have zero evidence to support their defense, while I possess screenshots of agents "▇▇▇▇" and "▇▇▇▇" acknowledging the situation. **4. Technical Failure of "User Autonomy"** MyStake promotes "User Autonomy" but fails to provide the necessary technical hard-locks. Their system relies on a manual toggle that support agents can bypass at will, which renders the Responsible Gambling tools entirely ineffective for vulnerable players. **5. Legal Context** I have already notified them of the **ECJ Ruling C-77/24**, which establishes jurisdiction in my country of residence (Italy). Since they operate without an ADM license in Italy, the contract is legally void, and their failure to uphold safety protocols constitutes professional negligence. **Requested Outcome:** I am seeking a full refund of all deposits made after the initial request to block deposits was submitted and acknowledged, as the operator failed to maintain the safety barriers promised in their own Terms and Conditions. I have all the evidence (screenshots and emails) ready to be provided upon request. Sincerely, **▇▇▇▇▇**

I am writing to formally file a complaint regarding the non-payment of my withdrawal request totaling $2,000 USD from MyStake. On March 31 2025, I submitted a withdrawal request for $2,000 USD from my MyStake account - ▇▇▇▇▇▇▇▇▇▇▇▇. Despite fulfilling all necessary verification steps and complying with their requirements, MyStake has not processed this withdrawal for over 2 and a half months. During this period, I have repeatedly contacted their customer support team. Unfortunately, the responses I received have been generic and did not provide any clear explanation or timeline for when the payment would be processed. It appears the company is deliberately delaying this matter, potentially prolonging it up to the maximum allowed timeframe. This delay has caused me significant financial and emotional hardship. I respectfully request your assistance in resolving this matter promptly and ensuring that the withdrawal is processed without further delay.

I have been playing on this site for several months. I was always losing money. About two weeks ago I won. They deducted my winnings of 1274 euros. They told me that I was playing from a prohibited country. You can lose, but you can't win from a prohibited country. When I asked for a refund, they told me that I was violating the rules and had several accounts. When I asked for a refund, they told me that the deadline had passed and they didn't return my money. Avoid these scammers. You can only lose here.

Hello, My kid opened an account in the casino without my authorisation, depositing money. The casino then found out, and totally blocked the account, as it is expected for them to do. The problem is that apart from blocking the account, they decided to keep all the money that there's on it. The account was established without my knowledge or permission, which is a clear violation of the service provider's own Terms & Conditions that prohibit underage individuals from creating accounts and participating in gambling activities. Since the account was blocked immediately and no services were utilized, there has been no loss or expense incurred by the service provider that would justify withholding the funds. Also, many jurisdictions including the Curacao one have consumer protection laws that provide for the right to a refund when services are not rendered or contracts are entered into by unauthorized parties, particularly minors. The creation of the account by an underage individual should be considered void ab initio, and any associated transactions should be reversed. Apart from that, retaining the funds under these circumstances could be considered unjust enrichment, as the service provider has not provided any services in exchange for the deposited funds. The service provider's Terms of Service grant them the discretionary power to issue refunds. I urge them to exercise this discretion in favor of refunding the balance to the original payment method, given the exceptional nature of this case. They also told me that my kid would be able to receive the money as soon as he is +18, like encouraging him to go back to the casino and having to re-open that account; this makes no sense and is not stated ANYWHERE in their Terms and Conditions. Ambiguous interpretations of something that does not exist, as the terms and conditions are silent on the reasons why they are keeping my money; all the vague justifications they have been giving me are made up as they go along. Given the above points, I respectfully request that AskGamblers review this matter and provide a fair resolution. The funds in question were deposited under false pretenses, and I believe that a refund is both legally and ethically justified. Best Regards

On October 31, 2023, I entered 2000usd to this betting page, and managed to collect the sum of 5264usd, which to this day after 4 months, they still do not let me withdraw my money and they retain it, do around of 20 bets, of which I lost 16 and won 4, which were combined games (cards) and they do not want to pay my money, all the time they say that my account is under review and they do not let me withdraw my balance. I need them to pay my money.

Hi Team, I request you to kindly refund all my deposits (in excess of 55,000 Euros deposited since 31st Dec 2023 to 11th Jan 2024 as the responsible gaming tools did not work and I have netted a huge loss putting my financial situation at - very very high risk. I had won 50,000 Euros as of 6th Jan but was unable to withdraw the funds due to the policies as well as place account/stake limits and ended up losing and more on your virtual sports games. I do not want to get into a blame game here,but request you to seriously consider my financial and emotional state and refund my entire deposit amount ASAP owing to my financial and emotional state. I tried contacting via the chat function but the team was insensitive and asked to contact the team via the email id. They did not consider the seriousness of the matter despite pleading about the same. Please consider the seriousness and take responsibility. Kindly reverse my deposits and we can close the conversation here,you would have saved a valuable life. My account is closed and I am already excluded from major betting sites. I request you to kindly refund my deposits on humanitarian grounds

I am writing to formally lodge a complaint against Mystake.com Bookmaker regarding a series of concerning incidents related to my user account, "[EDIT]" I seek to provide a comprehensive account of the events that transpired. Upon registering on the Mystake platform, I meticulously followed their terms and conditions, completing the essential Know Your Customer (KYC) process and verifying my address through the submission of necessary documents, including my bank statement. Subsequently, I made a deposit of $4000 USD into my account, deliberately opting out of associated bonuses. After participating in sports betting and achieving a profit of $1000 USD through approximately 100 bets, my account faced sudden and significant limitations within 48 hours. These limitations severely restricted my ability to place single bets, permitting only 3 leg accumulators with a minimum odds requirement of 1.4 each. Furthermore, attempts to initiate a withdrawal were futile, as the withdrawal option was inaccessible, accompanied by a message stating, "You do not have permission to make a withdrawal." Seeking clarification and resolution, I promptly contacted Mystake's customer support. However, despite patiently waiting since last month, I have received no communication from Mystake regarding the status of my account or a resolution to the aforementioned issues. Regrettably, despite my unwavering adherence to all established rules and guidelines, my experience with Mystake has been characterized by disappointment and a lack of respect. The absence of transparency and delayed responses have left me frustrated and deeply concerned about the treatment I have received. It is important to highlight that a significant number of negative reviews concerning Mystake primarily result from issues related to incomplete KYC, submission of fraudulent documents, or misuse of sign-up bonuses. Contrary to these concerns, I want to emphasize that I have not engaged in any such activities. I have consistently played fairly and justly, expecting equitable treatment in return. In light of these events, I kindly request your assistance in investigating this matter and facilitating a timely resolution to the account limitations and withdrawal issues I am facing. I eagerly await your guidance and a resolution to this pressing matter.

Hi i made a withdrawal request for £1500 the casino removed this of my balance leaving only my last deposit amount on my account After going back and fourth they have stated i wasnt allowed to play ? Yet they took £600 worth of deposits before the £1500 win,now there saying something completely different that i had a duplicate account I had an account with them about 18 months ago which i asked them to close i then reopened a new account 18 months later no issues with several deposits totalling to around £600-£700 When i opened a new account the old 1 was closed so in heinsight i only had 1 account with them They advised i will not be getting the £1500 my account was also fully verified Surely if they refuse to pay out winnings they should not be able to have my deposits either It cant be 1 rule to suit them Also won with no bonus funds and have screenshot of the winnings on my account before the casino wrongly removed them of my balance

Good afternoon. Months ago I asked "My Stake" for a refund of all deposits made in their online casino, as they do not have a license to operate in my country, Spain. The company denied my request and closed my player account. Well, since about a month ago I have been receiving promotional e-mails from "My Stake" (I attach a screenshot of the e-mails received), something that goes against the "Responsible Gaming" policy. I have documents that confirm that I have been in treatment for gambling problems in the past. That is why I request the return of all deposits made in "My Stake" in compensation for the moral damage caused. I hope you can guide me and help me in this matter. Sincerely