MyStake — player complaint #60214, 2023-09-28: withheld payouts
MyStake: a player complaint filed on 2023-09-28, about withheld payouts, 1,500 GBP in dispute, status — closed, no outcome. Published on CasinoReviews. One of 22 complaints filed in English about this operator. The text below is the player's own words, as published on the source site.
2023-09-28CasinoReviewsWithheld payoutsClosed, no outcome
My Stake - Withdrawal removed
Hi i made a withdrawal request for £1500 the casino removed this of my balance leaving only my last deposit amount on my account
After going back and fourth they have stated i wasnt allowed to play ?
Yet they took £600 worth of deposits before the £1500 win,now there saying something completely different that i had a duplicate account
I had an account with them about 18 months ago which i asked them to close i then reopened a new account 18 months later no issues with several deposits totalling to around £600-£700
When i opened a new account the old 1 was closed so in heinsight i only had 1 account with them
They advised i will not be getting the £1500 my account was also fully verified
Surely if they refuse to pay out winnings they should not be able to have my deposits either
It cant be 1 rule to suit them
Also won with no bonus funds and have screenshot of the winnings on my account before the casino wrongly removed them of my balance
