BacanaPlay Casino DE— player complaints: 9 in English
9Complaints
0Last 30 days
0Unresolved
176.53440419031dLast complaint
—Risk index · no statuses
BacanaPlay Casino DE: 9 complaints filed in English across 1 platform. Most of them are about game fairness (44%). Texts below are the players' own words, as published on the source site; last complaint 2026-04-18.
How many complaints are there about BacanaPlay Casino DE?
The English-language record holds 9 complaints from 1 platform; 9 carry no status from the platform. The latest one is dated 2026-04-18.
What do players complain about?
Mostly game fairness — 44% of cases, then withheld payouts (22%).
Why is this page not a translation of the Russian one?
It is a different set of complaints. Russian pages count every source we scrape; this page counts only complaints whose original text is English — 9 of them here. Nothing is machine-translated in either direction.
How is the risk index calculated?
There is no risk index here: no platform recorded a status for any of these complaints, and without a status the unresolved share cannot be known.
Complaints 9
18.04.2026TrustpilotWithheld payouts
Deposited £20 for a 200 free spins offer Big Bamboo, which I got £24.61 from those 200 spins.I then proceeded to play Ch
Deposited £20 for a 200 free spins offer Big Bamboo, which I got £24.61 from those 200 spins.I then proceeded to play Christmas Carol Megaways, went through the £24.61 bonus money and into my real money of £20, eventually after a 3rd bonus game I had £54.29 on my balance. So went to withdraw £50 was
12.12.2025TrustpilotGame fairness
Don’t play here the rtp on slots are all under 94% and the slots are dry asf
Don’t play here the rtp on slots are all under 94% and the slots are dry asf
12.10.2025TrustpilotVerification
A few weeks ago I had a message pop up on my account asking me to verify my account by a identity card, driving licence
A few weeks ago I had a message pop up on my account asking me to verify my account by a identity card, driving licence or passport. I sent a email explaining that I don't have a identity card or passport and that my driving licence has expired but I could send a picture of my birth certificate and
29.09.2025TrustpilotBonus terms
The site has good games. But you dont get your welcome bonus. After supplying all your details etc. They say they told m
The site has good games. But you dont get your welcome bonus. After supplying all your details etc. They say they told me but nope. They did not. So no welcome bonus. Nothing quick enough to take money and slow in responce and customer services are a bot at first then rude people on the other end.
16.06.2025TrustpilotGame fairness
THE3RAS3R here you guys are just scammers ive gambled of jackpot joy and MR Q and let me tell you they actually have slo
THE3RAS3R here you guys are just scammers ive gambled of jackpot joy and MR Q and let me tell you they actually have slots that pay out same exact games as well i try to play for fun on bacana play i deposit only a small amount and bet at the lowest to have fun every time i deposit on other casinos
21.03.2025TrustpilotGame fairness
Nice RNG answer. Do you think people are stupid? You have 100% bad reviews on here. All of your casinos have bad reviews
Nice RNG answer. Do you think people are stupid? You have 100% bad reviews on here. All of your casinos have bad reviews except this one. So thousands of people are wrong? Give me a break lol. RIGGED 100% Anyone reading this i urge you to look up SKILLONNET casinos then you will see for yourselves.
10.06.2024TrustpilotGame fairness
You just lose,its Impossible to win,when you get bônus you dont get lines to win,i tryed diferents days,i have screensho
You just lose,its Impossible to win,when you get bônus you dont get lines to win,i tryed diferents days,i have screenshots prove
07.10.2023TrustpilotWithheld payouts
Well I am from the UK and I have tried to withdraw £2000 from my account, at which point they need funding evidence. How
Well I am from the UK and I have tried to withdraw £2000 from my account, at which point they need funding evidence. However according to the UKGC they cannot ask for verification at the point of asking to withdraw, when you could have asked at an earlier time, like when I initially deposited a few
29.07.2023TrustpilotOther
Live chat don't bother wait days for an answer and that is not certain. Send an email or 12 your more likely to tom win
Live chat don't bother wait days for an answer and that is not certain. Send an email or 12 your more likely to tom win powerball than get a reply of these lot or any other skill on net casino. No other casino takes days and days to help or answer customers and that is if they answer at all. They sa
