Megapari Casino— player complaints: 40 in English

Reason: Verification issues I am submitting this complaint regarding the prolonged verification process on my MegaPari account.My verification has been ongoing for approximately 12 days. During this period, I have fully cooperated with every request from MegaPari’s Security Department and have provided all documents and photographs that I am able to provide.So far, I have submitted:My national ID card.A selfie holding my ID while my MegaPari account was open and visible on my computer.A utility bill and an official document confirming my residential address.Proof and screenshots of my cryptocurrency transactions.After this, I was asked to take another selfie holding my ID while my email correspondence with MegaPari’s support/security team was open and visible on my computer. I also provided this photograph exactly as requested.The main issue is the way the verification process is being handled. Almost every request takes approximately 72 hours to receive a response. After waiting for this period, instead of the verification being completed, I am repeatedly asked for another document, another photograph, or another form of verification, and a new waiting period begins.I fully understand the need for KYC and security checks, and I have not refused any reasonable verification request. However, after providing proof of my identity, address, account ownership, email access and cryptocurrency transactions, I do not believe it is reasonable for the process to continue indefinitely through new document requests every three days.This verification process has now lasted approximately 12 days and has involved multiple different forms of identity and account verification.I am asking MegaPari to either complete the verification of my account or clearly state all remaining requirements at once, instead of adding new requirements after each 72-hour waiting period.I can provide screenshots of the emails, document requests, timestamps and correspondence with the Security Department as evidence of the entire verification timeline.I would appreciate AskGamblers’ assistance in resolving this matter.

The player from Estonia has requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet.The player from Estonia has requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. Written by JeanCasino Analyst & Complaint Specialist Submitted: 03 Oct 2026 | Resolved : 03 Oct 2026Automatic translation:

The player from Mexico wishes to self-exclude from the casino but after following all instructions and sending an email, her request remains unfulfilled. She continues to experience problems with her gaming activities.The player from Mexico wishes to self-exclude from the casino but after following all instructions and sending an email, her request remains unfulfilled. She continues to experience problems with her gaming activities. Written by VeronikaComplaint Resolution Center Deputy Team Lead Submitted: 02 Oct 2026 | Resolved : 03 Oct 2026Automatic translation:

The player from Spain has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet.The player from Spain has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. Written by JeanCasino Analyst & Complaint Specialist Submitted: 29 Sep 2026 | Resolved : 01 Oct 2026Automatic translation:

Reason: Amount not credited I made a deposit of Rs.4500 on 22nd September 2026 and the funds successfully left my bank account, but they didn't get deposited in my megapari account. I have already contacted them through chat and over phone call and even sent them the screenshot of the transaction. It's been more than 16 hours and the deposit is still pending and I haven't received proper response from megapari team. The UTR of my transaction is 120045411350. I'm attaching the screenshot of the transaction too. Kindly have a look into it and deposit my funds into megapari account.

Reason: Bonus not given I am filing a formal complaint against Megapari Casino regarding my account (ID: 764583593).I am a Bronze VIP player with over 870,000 experience points. My cashback feature has been broken for over 9 days. Instead of fixing it, the system reset my timer and added 4 extra days of waiting time (currently showing 04:09:17).I contacted live support multiple times. Agent "Adam" acknowledged a problem but did not fix it. Agent "Sam" repeatedly sent automated "maintenance" messages and refused to escalate the issue. When I insisted on speaking to a Supervisor, Sam replied that my continued writing will not change anything.I have screenshots of all conversations and the timer issue as proof.I demand:An immediate manual reset of my cashback timer.Immediate credit of my full accumulated cashback amount (which I estimate to be approximately $500 based on my Bronze 6% cashback rate) to my account.An apology for the delay and unprofessional support.I kindly request your mediation to resolve this issue, as Megapari's support is refusing to help. --- Ответы в треде --- AskGamblers • Support Team 1 week ago Dear all,As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.We thank both parties for their assistance during the complaint process. ahmedsayed201280 • Egypt 1 week ago Dear AskGamblers Team, I am writing to confirm that I have now received my cashback from Megapari Casino. The issue has been successfully resolved thanks to your mediation and intervention. Therefore, I consider this complaint fully resolved and I kindly request you to close it. Thank you very much for your assistance in resolving this matter. Sincerely, Mohamed Farghal Account ID: 764583593 AskGamblers • Support Team 1 week ago Dear @ahmedsayed201280,The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.Thanks in advance for your cooperation. Megapari Casino • Representative 1 week ago We have some good news: cashback is available again. Following the completion of the technical maintenance, the system may experience higher-than-usual traffic due to a large number of simultaneous requests. As a result, in some cases, a cashback claim may not go through on the first attempt. If this happens, don’t worry — please wait a little and try again later. We would also like to clarify one important point: the cashback amount currently available may differ from the amount you previously saw. During the maintenance period, between September 9 and 11, some cashback amounts were displayed incorrectly. Once the issue was identified, the amounts were recalculated and corrected. The cashback amount currently displayed in your account already reflects the correct calculation. If you continue experiencing difficulties claiming your cashback or have questions about the amount shown, please contact our Support Team. We’ll be happy to review the information for your account individually. We sincerely appreciate your patience throughout the technical maintenance and hope you can now enjoy the cashback feature normally again.

Reason: Delayed payment Dear askgamblers team,I am submitting a complaint against Megapari regarding an unpaid withdrawal that has been pending for approximately from two months.Player ID: 1737122479Withdrawal amount: 70000 inrRegistered mail: < email removed >I requested a withdrawal from my Megapari account two months ago. Since then, Megapari has repeatedly required verification and additional documents from me.I have fully cooperated with all of their verification requirements. I submitted all photographs, identification documents and other information requested by Megapari. I have completed all required KYC/verification procedures.Despite providing everything requested and waiting for two months, my withdrawal has still not been paid and my funds remain unavailable.I have contacted Megapari’s support team regarding the issue, but the matter has not been resolved. I have not received a clear and satisfactory explanation for why my withdrawal continues to be delayed.I am therefore asking AskGamblers to assist me in resolving this dispute and to contact Megapari regarding the outstanding withdrawal.I have provided all the documents and selfie with document, selfie with given code written on the paper , selfie with megapari account and selfie with the conversation and still the account is not verified.I would appreciate AskGamblers’ assistance in getting Megapari to provide a clear explanation and, if there is no legitimate outstanding requirement, release my funds.Thank you for your assistance.

Reason: Delayed payment It's been three days that my deposit in the amount of 100 MAD is delayed.I provided all the documents and proofs they asked for, even a screen recording from my bank. Every time I contact their customer support, they tell me to wait 12 hours, and I keep running in the same circle.This is not the first time I have faced this issue. --- Ответы в треде --- AskGamblers • Support Team 6 days ago Dear all,As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.We thank both parties for their assistance during the complaint process. Ach2024 6 days ago I confim the issue has been resolved and the missing deposit was credited to my account. Thank you AskGamblers for your assistance, trully appreciate it. AskGamblers • Support Team 6 days ago Dear @Ach2024,The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.Thanks in advance for your cooperation. Megapari Casino • Representative 1 week ago We’ve just received an update from the responsible team, and we’re happy to confirm that your 100 MAD deposit has now been successfully approved and the funds have been credited to your Megapari account. We know you had already been waiting for several days and provided quite a lot of information to help with the investigation, so we genuinely appreciate your patience and cooperation throughout the process. We’re glad we could finally bring this case to a positive resolution. Please check your Megapari balance — the funds should already be available there.

Reason: Verification issues Player ID: 1681013105Withdrawal ID: 5265653131Date: 09/09/2026 21:14 UTCAmount: 275,000 XOF via Wave FastPhone: < phone removed >Status on Megapari: APPROVED - balance deducted but funds never arrived on WaveDear AskGamblers Team,I requested a withdrawal of 275,000 XOF via Wave Fast on 09/09/2026. On Megapari the status shows APPROVED and the balance was deducted, but I never received anything on my Wave account < phone removed >.I checked my Wave statement from 09/09 to 15/09/2026 - no credit of 275,000 XOF. Megapari support says "payment was successful" but cannot provide a Wave transaction ID.Evidence attached:1. Megapari transaction screenshot showing APPROVED withdrawal 52656531312. Wave statement proving no incoming 275kI request that Megapari either provide a valid Wave transaction ID or refund the 275,000 XOF to my player balance.Thank you. --- Ответы в треде --- AskGamblers • Support Team 1 week ago Dear all,As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.We thank both parties for their assistance during the complaint process. Diop • Senegal 1 week ago Thank you AskGamblers, I have received my 275,000 CFA. Case can be closed. Thank you! Diop • Senegal 2 weeks ago Dear AskGamblers , Please note: Today is 18/09. I have provided OFFICIAL Wave PDF statement covering 09/09 to 18/09 TODAY. Transaction ID 5265653131 for 275,000 XOF does NOT appear. Important about Wave: Wave only generates a statement if you have a transaction on the end date. That is why my statement ends on 18/09, because I made a small transaction today to be able to generate it. If Megapari tomorrow asks for 19/09, I will have to make another transaction. Please tell Megapari to stop asking for new dates every time. The proof is already here. From 09/09 to 18/09, 275k never arrived. They must provide official Wave transfer proof with transaction code, not ask for more statements. Thank you. Diop • Senegal 2 weeks ago Updated statement 09/09 to 18/09 TODAY. No 275k received. ID 5265653131. Balance 25F

Reason: Delayed payment My name is < full name removed >.On 26th August 2026 I requested a withdrawal which was approved but has never been honored.I have been taken in circles by support for 19 days now with no end in sight. They have refused to give me a timeline and I fear they'll never pay unless pressure is applied. I submitted my statement as requestedThe account ID is 672934003Account email < email removed >Account name < account name removed > --- Ответы в треде --- mbuguz222 • Kenya 1 day ago 7 hours remaining mbuguz222 • Kenya 5 days ago Day 33 Just pointing it out mbuguz222 • Kenya 1 week ago Hope this won't take forever,I think maximum 48 hours Megapari Casino • Representative 1 week ago Dear mbuguz222, We understand your point, and we agree that from your perspective the most important thing is simply getting your funds. As mentioned in our previous update, we are still waiting for the payment provider/sending bank to finalize the transaction and provide us with their official response. Once a withdrawal enters processing on the payment side, we cannot simply credit the same amount back to your Megapari balance while those funds are still involved in an external transaction. Please be assured that we are following up with the responsible payment side on a daily basis and pushing for a resolution. We are not trying to shift responsibility — we are explaining why, technically, we cannot complete the next step until we receive their confirmation. We understand you have already waited much longer than expected, and we genuinely appreciate your patience. As soon as they provide the final status of the transaction, we will proceed accordingly and update you immediately.

The player from Senegal has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet.The player from Senegal has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. Written by JeanCasino Analyst & Complaint Specialist Submitted: 17 Sep 2026 Automatic translation:

Reason: Delayed payment I requested a withdrawal of INR 12,100 on September 4th, 2026, from my MegaPari account (User ID: 1750436367). It has been 6 days, and the funds have not been credited to my bank account. Live chat support continuously gives copy-paste automated responses asking for 12-hour delays without providing a bank UTR/RRN number. I request immediate processing or refund. --- Ответы в треде --- AskGamblers • Support Team 2 weeks ago Dear all,As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.We thank both parties for their assistance during the complaint process. santrajoy97 3 weeks ago Hello AskGamblers Support Team, I would like to extend my heartfelt thanks to the AskGamblers team for intervening and helping me resolve this issue. Thanks to your support, the funds were credited back, and I have now successfully withdrawn the full amount (INR 12,100) to my bank account. I truly appreciate your platform's efforts in assisting players in such situations. This complaint can now be officially marked as RESOLVED. Best regards, Joy Megapari Casino • Representative 3 weeks ago Thank you for providing the updated bank statement. Our team received the document, and with this additional information, the specialists were able to complete the review of the transaction. We can confirm that the INR 12,100 has been credited back to your Megapari account approximately two hours ago. We apologize for the inconvenience and appreciate your patience and cooperation throughout the investigation. santrajoy97 3 weeks ago Hello AskGamblers Support Team, As requested, I am attaching my updated bank statement covering the period from September 4, 2026, to the current date. Please verify it to confirm that the INR 12,100 withdrawal has not been credited to my account. Thank you for your continuous support. Regards, Joy Santra

Reason: Refund declined Dear AskGamblers Team and Megapari Casino Management,I am filing a formal complaint against Megapari Casino regarding systematic failure to process withdrawals via M-Pesa for Kenyan players.My account ID is [1548714277 registered in Kenya under(­aym­awa­nji­ru@­gma­il.c­om]. I have been a verified player with full KYC completed. My issue concerns withdrawal.The core problem is deceptive payment practices. When I deposit, M-Pesa is always available, instant and working. I have deposited multiple times via M-Pesa Paybill and STK push without any issue, and funds reflect immediately. However, when I attempt to withdraw, there is either no M-Pesa withdrawal option available at all in the Cashier, or on the rare occasions when it appears and I submit a request, it is automatically rejected after a few hours with a generic reason like "payment system unavailable" or "try another method", or remains in pending status indefinitely.I have contacted live chat and emailed support. I have been told to wait, try later, use cryptocurrency, or use another e-wallet that is not practical in Kenya. This is not acceptable because Megapari actively advertises and accepts M-Pesa for Kenya to take deposits, but does not provide a functional corresponding withdrawal channel. This forces players to keep playing until they lose.This is not an isolated incident. If you visit Megapari's official Facebook page, the comment section and wall are filled with complaints from players from Kenya, Ghana, Nigeria, India, and other countries, all reporting the exact same pattern: deposits work perfectly, withdrawals are rejected, delayed for weeks, or cancelled without valid explanation. This shows a pattern of withholding player funds.I have attached screenshots showing: 1) M-Pesa available for deposit, 2) No M-Pesa option in withdrawal or rejected status, 3) My M-Pesa statement proving no credit, 4) Chat transcripts.I request: Immediate release of my KES [121491ksh] via M-Pesa to the same number I used to deposit, or a clear technical explanation with a specific timeline. The current practice violates basic fairness principles where the deposit and withdrawal method should be symmetrical.Thank you for your intervention.Account ID: [1548714277 ]

Reason: Delayed payment It's been over one week that my deposit in the amount of 900 MAD is delayed, I provided all the documents and proofs they asked for even a screen video from my bank. Every time I contact their customers support they tell me to wait 12 hours.Deposit made 25/08/2026Last contact with the support was today 01/09/2026 --- Ответы в треде --- AskGamblers • Support Team 3 weeks ago Dear all,As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.We thank both parties for their assistance during the complaint process. Ach2024 4 weeks ago I confirm that after nearly two weeks of waiting, finally the missing deposit was credited to my account Thank you @AskGamblers AskGamblers • Support Team 4 weeks ago Dear @Ach2024,The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.Thanks in advance for your cooperation. Megapari Casino • Representative 4 weeks ago Dear Ach2024, We are pleased to inform you that the review of your deposit has been completed. Your 900 MAD deposit has now been successfully approved and credited to your Megapari account.

Reason: Delayed payment My ₹10,000 deposit has been missing since 29 Aug. The casino keeps asking me to wait, but there has been no progress or resolution. The amount was debited from my bank account, and I have already shared my bank statement as proof. Please investigate and help me get my money back. --- Ответы в треде --- AskGamblers • Support Team 3 weeks ago Dear @bwhale,The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.Thanks in advance for your cooperation. Megapari Casino • Representative 3 weeks ago We would like to inform you that the funds have been resent to your bank account. Thank you for contacting us and for your patience while the matter was being resolved. Please allow the necessary processing time for the payment to reach your account. bwhale • India 3 weeks ago Any update on this? bwhale • India 3 weeks ago My Megapari account is now closed, send me the refund of Rs.10000 as soon as possible.

Reason: Delayed payment Hello AskGamblers Team, My Megapari User ID is 516659473. I requested a bank transfer withdrawal of ₹11,000 on August 8, 2026. The Megapari system shows that E-transfer No. 5141898213 has been 'completed' at 03:03 am. However, these funds have never been credited to my bank account. I have checked my official bank and PhonePe statements, and there is no entry for this transaction. Megapari support is completely ignoring my messages. Please mediate and help me get my money back." --- Ответы в треде --- AskGamblers • Support Team 6 days ago Dear vinodbarla84624,According to the casino's latest response, the requested document has still not been provided, despite several requests made over the past four weeks.Please provide the requested document and confirm once this has been done so that the casino can proceed with the investigation.Please be advised that your cooperation is required throughout the complaint process. Should you fail to provide the requested document within the given timeframe, we will have no other option but to reject your complaint due to a lack of cooperation.Thank you for your understanding and cooperation. Megapari Casino • Representative 1 week ago Dear AskGamblers Team, For more than four weeks now, we have been waiting for the player to provide the correct document required to proceed with the investigation of the disputed transaction. Throughout this period, the player has been informed about what documentation is required from their side. However, despite having had over four weeks to provide it, the necessary document is still outstanding. Without it, our team is unable to perform the required verification and move the investigation forward. As outlined in the AGCCS Terms, which the player accepted when registering and using the complaint system, the player is expected to provide the necessary level of assistance and cooperation during the complaint resolution process. In this case, we believe that failing to provide an essential document for more than four weeks despite repeated requests cannot reasonably be considered sufficient cooperation. There is unfortunately nothing further we can investigate from our side until this requirement is fulfilled. Considering the above, we kindly ask the AskGamblers Complaint Team to close this complaint on the grounds of insufficient cooperation from the player. Our side, however, remains open to resolving the matter. The player is welcome to contact our Support Team at any time should they decide to continue the process and provide the required document. Once it is received, we will be ready to resume the investigation. vinodbarla84624 • India 1 week ago Still now withdrawal amount not received please check 516659473megapari id withdrawal amount missing AskGamblers • Support Team 1 week ago Dear @vinodbarla84624,The AskGamblers Complaint Team is kindly asking you to assist the Megapari Casino team further and send the required verification paperwork.Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process, therefore please make sure to confirm by posting the public message if you have provided requested information.Should you refuse sending the required verification paperwork, or fail to confirm, we will have no other choice but to reject the case and recommend you forwarding it to the relevant regulatory body.Thanks for your cooperation.

Reason: Self-exclusion Dear AskGamblers Team,I am writing to file a formal complaint against the operator Megapari regarding their failure to act on my repeated self-exclusion requests due to gambling addiction, resulting in significant financial losses.Account details:Account number: 1709361371Registered email: < email removed >Name: < full name removed >Country: AustriaRegistration date: 20 June 2026Timeline of events:21 June 2026, 18:34 – I first contacted Megapari support requesting that my account be permanently closed due to gambling addiction.22 June 2026, 14:40 – I followed up, submitting the requested identification document (Austrian driver's license) along with my closure request, as instructed by support.27 June 2026, 15:13 – I sent a further reminder, again asking for the account to be closed before my addiction worsened.30 August 2026, 02:50 – I contacted support again, stating that the account was still open and that I was still able to make deposits, despite having clearly and repeatedly disclosed my gambling addiction over two months earlier.Despite three separate written requests, all containing the required verification documents, Megapari failed to block my account. As a direct result, I continued gambling and depositing funds on the platform between 23 June 2026 and 31 August 2026, incurring a net loss of approximately €647.89 during this period.My demands:Immediate and permanent closure of my Megapari account (account number 1709361371).Full refund of all losses incurred after 21 June 2026, the date on which I first disclosed my gambling addiction and requested account closure — approximately €647.89An explanation from Megapari as to why my repeated, documented requests were not processed within their stated 72-hour timeframe, or at any point over more than two months.Under responsible gambling regulations and Megapari's own stated self-exclusion policy, operators are obligated to act promptly on disclosed gambling addiction and self-exclusion requests. This did not happen in my case, and the operator's inaction directly enabled continued harm.I have attached screenshots of all correspondence, including timestamps, my identification document submitted per their instructions, and my transaction history showing deposits and withdrawals during the relevant period.I appeal to Megapari's duty of care and responsibility as a licensed operator to resolve this matter promptly and fairly.Sincerely,< full name removed > --- Ответы в треде --- AskGamblers • Support Team 2 days ago Dear all,Kindly note that the AskGamblers Complaint Team requested and is still awaiting additional information from the Megapari Casino team. Should the operator fail to provide such an update within the specified timeframes, the case shall be considered unresolved and will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly. Megapari Casino • Representative 2 days ago Dear AskGamblers Team. Please let us know if there is any additional information regarding this case, as we are currently awaiting your decision. Iggy40 6 days ago The issue is not resolved. My account has been closed, but my claim for reimbursement of losses (~€648) incurred during the delay in processing my self-exclusion request remains unaddressed by Megapari. I have submitted all evidence and have nothing further to add at this time. I kindly ask the Complaint Team to review the case and issue its assessment. Megapari Casino • Representative 1 week ago Dear AskGamblers Team, We are currently awaiting your response regarding this case.

The player from Mexico has requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet.The player from Mexico has requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. Written by JeanCasino Analyst & Complaint Specialist Submitted: 05 Sep 2026 Automatic translation:

The player from Brazil described extreme psychological distress due to gambling addiction and claimed that his account had remained active despite his request for a permanent block for responsible gambling reasons. He detailed a significant financial loss of R$ 18,923.16 incurred after notifying the casino of his addiction, asserting that the casino had failed to adhere to its own Responsible Gambling protocols. We reviewed the available evidence and concluded that he had sent only one closure request, had not confirmed it after the casino asked for clarification, and then continued to play and make deposits. As a result, the complaint was rejected as unjustified because the required due diligence for self-exclusion had not been completed.The player from Brazil described extreme psychological distress due to gambling addiction and claimed that his account had remained active despite his request for a permanent block for responsible gambling reasons. He detailed a significant financial loss of R$ 18,923.16 incurred after notifying the casino of his addiction, asserting that the casino had failed to adhere to its own Responsible Gambling protocols. We reviewed the available evidence and concluded that he had sent only one closure request, had not confirmed it after the casino asked for clarification, and then continued to play and make deposits. As a result, the complaint was rejected as unjustified because the required due diligence for self-exclusion had not been completed. Written by VeronikaComplaint Resolution Center Deputy Team Lead Submitted: 29 Aug 2026 | Closed : 08 Sep 2026Automatic translation:

The player from Mendoza faced a blocked withdrawal at Megapari and was repeatedly advised to check back every 24 hours for updates without receiving any information or the credited funds. We asked for details about bonus use, KYC verification, and prior withdrawals to clarify the case. The player later marked the complaint as resolved, so we closed it as resolved in our system.The player from Mendoza faced a blocked withdrawal at Megapari and was repeatedly advised to check back every 24 hours for updates without receiving any information or the credited funds. We asked for details about bonus use, KYC verification, and prior withdrawals to clarify the case. The player later marked the complaint as resolved, so we closed it as resolved in our system. Written by KarlaCasino Analyst & Complaint Specialist Submitted: 24 Aug 2026 | Resolved : 26 Aug 2026Automatic translation: