Megapari Casino— player complaints: 40 in English

The player from Bangladesh faces a restriction on his Megapari account due to a "Request for Documents." Despite submitting the required identification and official documents, he has received no response from the security team and cannot access his funds. Communication with live chat support has been unhelpful, leaving him feeling that the casino is intentionally delaying the process.The player from Bangladesh faces a restriction on his Megapari account due to a "Request for Documents." Despite submitting the required identification and official documents, he has received no response from the security team and cannot access his funds. Communication with live chat support has been unhelpful, leaving him feeling that the casino is intentionally delaying the process. Written by VeronikaComplaint Resolution Center Deputy Team Lead Submitted: 16 Aug 2026 | Resolved : 18 Aug 2026Automatic translation:

The player from Indonesia reported that his withdrawal from Megapari remained unpaid while the casino requested additional verification information that he said he was unable to provide. We asked him to provide the latest correspondence and clarify the verification status. The casino then confirmed that his verification had been successfully completed and that his remaining balance was fully withdrawn on 05.08.2026. We asked the player to confirm whether he had received the funds, but he did not respond to our follow-up messages. As we were unable to obtain further cooperation from the player, the complaint was closed for the moment due to lack of response.

The player from India had requested a withdrawal less than two weeks before submitting this complaint. Their money hadn’t been received yet. We reviewed the case and asked the casino and payment provider to clarify the destination account for the INR 3,000 withdrawal. The provider confirmed the withdrawal was successfully completed on August 4, 2026 and credited to an existing iCash.one wallet linked to the email address used in the request. As no reliable evidence showed that the casino had changed the payment details after submission, we were unable to establish casino responsibility and the complaint was now closed.

The player from India faced an issue with his Megapari account, where approximately ₹1,34,000 was frozen after a duplicate profile was created. Despite reporting the mistake and receiving confirmation of account merging from the security department, he was facing automated messages stating that his account was permanently closed, undermining the security team’s decision. We asked for clarification about both accounts and requested the original email correspondence to verify the request and the casino’s response. The complaint was then marked as resolved after the player confirmed that the issue had been settled.

The player from Egypt faces an issue with an uncredited deposit of 400 EGP to Megapari. Despite providing evidence of the successful transaction and contacting customer support multiple times, he receives only automated responses without resolution.

The player from British Columbia had trouble with his Megapari Casino account, needing identity verification to place bets and withdraw his balance of 1500 EUR. The casino requested a different bank card, while he only had his personal bank card and passport as ID proof. We asked the casino to clarify the verification status and whether a withdrawal had been submitted, and the casino later confirmed that the account verification had been successfully completed. After that, the casino stated that no active balance was available for withdrawal because the funds had already been withdrawn on 2026-07-07. The complaint was then closed because he did not respond to follow-up messages, so no further investigation could be completed.

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The player from Chile had an unresolved issue with Megapari regarding a deposited amount of CLP $175,000, which had been debited from his bank account but not credited to his gaming account. Despite providing all requested documentation to the casino, he had not received any clear explanations or solutions. The Complaints Team advised the player to contact his payment provider to investigate the transaction, noting that this process might take about a month and that the casino's ability to assist was limited. Due to the player's lack of response to follow-up inquiries, the complaint was closed for the time being.

The player from Indonesia had been waiting for a withdrawal for less than two weeks. Unfortunately, their payout had not been received yet. We explained that withdrawal delays of up to 14 days were common due to KYC verification or high withdrawal volumes and advised patience while cooperating with the casino. The player confirmed the issue was resolved, and we marked the complaint as resolved in our system after her confirmation.

The player from Chile faced an issue with Megapari casino, as a deposit of CLP 200,000 had not been credited to his account despite confirmation from the payment gateway that the funds were received. This complaint remained unresolved for over a month despite providing definitive proof of the transaction and attempts to contact Megapari's support team. The issue was marked as resolved after the player confirmed satisfaction with the outcome. We closed the complaint in our system following the player's confirmation of resolution.

Reason: Verification issues Dear AskGamblers Team,I would like to submit a formal complaint against Megapari regarding my account verification, which has remained unresolved for more than 15 days. I have 26400 which is stuck in megapari.My account is currently restricted due to a pending verification, and as a result, I am unable to make any deposits or withdrawals. This has prevented me from accessing and using my account.Over the past 15+ days, I have made multiple attempts to contact the Megapari support team through email and other available support channels. Unfortunately, I have not received a single response to any of my emails. I have attached copies of the emails I sent as proof of my repeated attempts to seek assistance.The main issue is that I have never been informed about the verification requirements. Despite repeatedly asking the support team how I can complete the verification process, I have received no guidance regarding which documents or identification are required. I am fully willing to provide any documents necessary to verify my account, but without any response from the operator, I have no way of knowing what is required.The complete lack of communication from Megapari’s support team has left me unable to resolve this issue despite my continuous efforts.I kindly request that AskGamblers intervene and assist in resolving this matter by requesting that Megapari:* Respond to my pending support requests.* Clearly inform me of the documents and verification requirements for my account.* Complete my account verification as soon as possible.* Restore full access to my account so that I can make deposits and withdrawals without further delays.I sincerely appreciate your assistance and hope that, with your intervention, this issue can be resolved promptly.Thank you for your time and support. --- Ответы в треде --- AskGamblers • Support Team 1 month ago Dear @ronitnit,The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.Thanks in advance for your cooperation. Megapari Casino • Representative 1 month ago Dear AskGamblers Team, The player's verification process has now been successfully completed. We can also confirm that the player subsequently successfully withdrew the entire available balance on September 2, 2026. ronitnit • Asia 1 month ago I have again mailed the required documents to security team in more better and readable photo and i have attached the same photos here in the chat as well. Kindly check and verify my account. it has now been more than two months AskGamblers • Support Team 1 month ago Dear @ronitnit,The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if the required verification paperwork has already been sent to the Megapari Casino team accordingly.Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process. Should you refuse sending the required verification paperwork or fail to update your complaint in a timely manner, we will have no other choice but to reject the case and recommend you to forward it to the relevant regulatory body.Thanks for your cooperation.

The player from Slovenia complains that MegaPari failed to enforce his self-exclusion requests for over a year, allowing him to create multiple accounts and continue depositing money despite his wish to stop gambling. He seeks a full refund of over 50,000€ in total deposits and is prepared to escalate the matter if not resolved.

The player from India had deposited 10,000 INR on June 21, 2026, via MobiKwik, but the funds had not been credited to his Megapari account despite multiple attempts to resolve the issue with customer support. He had only received generic responses and had subsequently been banned from the support channel. After verification, the missing deposit was confirmed to have been successfully credited to his Megapari account. The complaint was resolved as the deposit issue was settled, while matters related to additional payments made outside the casino platform and third-party contacts were deemed outside the mediator's jurisdiction and advised to be handled by police and banks. The importance of communicating only through official casino support channels to avoid fraud was emphasized.

Hello AskGamblers Team, I am filing a complaint against Megapari for blocking my account and refusing withdrawal for over 1 month. Main Issue: My BBVA bank account was blocked with error , so I could not deposit. With my wife's permission, I made all deposits to Megapari from her bank account. Current Problem: Now my account is blocked for KYC/Withdrawal. For the last 20 days I sent my ID/passport and my wife's bank statement multiple times. Support keeps replying "incorrect information" but does not explain what is wrong or what exact document they need. My Request: I want a fair solution. I have 2 options and I accept either one: 1. Allow me to withdraw my balance to my wife's bank account, since all deposits came from her account with permission. 2. Unblock my account so I can now make deposits/withdrawals from my own bank account. My BBVA issue is now resolved. I have attached all documents: My ID, my wife's ID, her bank statement showing deposits to Megapari, and marriage certificate. Please contact Megapari management and give me a clear final answer. I just want to access my funds. Image redacted Image redacted Image redacted Image redacted Image redacted Image redacted Image redacted Image redacted Account ID:▇▇▇▇▇▇▇▇▇▇▇ Full Name as registered: ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇ Registered Email:▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇ Country: Spain

The player from India faced an ongoing issue with a blocked withdrawal of INR 331757 from Megapari, despite repeatedly complying with all verification requests, including KYC and video verification. He expressed concerns over the unclear and repetitive verification process, which he found excessive and lacking a final resolution regarding his account and funds. The complaint was closed due to the player's lack of response to further inquiries and reminders from the Complaints Team. The investigation could not proceed or provide solutions without the player's cooperation.

The player from Spain faces issues accessing his account at Megapari, which was created using a one-click registration system. He successfully made two cryptocurrency deposits without prior KYC verification, but now cannot access the account due to a hidden password in the screenshot. He is willing to provide documentation and cooperate for verification to regain account access.

I would like to submit a complaint regarding Megapari’s failure to enforce a self-exclusion request. On 8 July 2025, I submitted a clear and explicit request to permanently self-exclude and close my account. The request included my account details and identification, and my intention to stop gambling was unequivocal. Despite this: • My account remained active for an extended period (several months) • Deposits continued to be accepted during that time • Gambling activity was allowed to continue • Promotional communications were sent after the request The account was only blocked in January 2026. — This complaint is not about general gambling losses. It concerns the failure to implement a self-exclusion request without delay. A self-exclusion request is a protective measure intended to prevent further gambling activity, and allowing continued access defeats its purpose. — Additionally: • I contacted the operator multiple times to enforce the closure • I attempted to escalate the issue through their internal channels (Support, Block Team, Legal), but received no effective response • The legal department never replied despite multiple direct emails — During the period after the self-exclusion request, total deposits exceeded a significant amount (six figures in USDT equivalent), yet no effective responsible gambling or enhanced due diligence measures were applied. — I would also like to highlight that similar cases involving Megapari have been previously reviewed by mediators, where delays in enforcing self-exclusion were considered unacceptable and grounds for compensation. — Given the above, I respectfully request a review of this case and a fair assessment of the losses incurred after the self-exclusion request. I am available to provide full supporting documentation, including email records and transaction history. Kind regards, ▇▇▇▇▇▇▇▇▇▇▇▇

My account at Megapari was blocked even though I had submitted all required KYC documents. I have not been contacted or asked for more details. I request mediation to regain access or at least clarification from the operator.

*Before starting: MEGAPARI has not appear in your casino list, but it's just another clone from 1xbit, 22bet, etc, so that i select 22bet, but its MEGAPARI Megapari kept and [EDIT] my money. They are real [EDIT]. First, they kept a deposit of 150usdt that I had to claim so that they would transfer it to my account several times. After 3 bets, the odds were automatically lowered and they put a limit of 1€ for no reason to every bet I wanted to make. After that I tried to withdraw and it has been a real hell, asking for insane surreal proofs. I have even had problems after sending everything that has been requested. Finally, they told me that they only let me withdraw what I deposited, but not the winnings from the bets. But even that is a lie! They have only let me withdraw half of what I deposited with them and when I contact them by email they only put this message all the time: "Dear user, all consulting on the matter of your request was provided earlier in this mail thread" If you do not want to be [EDIT]. I have proof of everything. I deposited 250usdt, and the only allowed me to withdraw 148usdt. I link here the proof of both deposits: [EDIT] [EDIT] hope we can solve this situation

I want to write about MEGAPARI casino.I registered using my mobile phone, made a deposit with a VISA card and started playing, and I can immediately say I was lucky.I decided to withdraw funds and that's where it started.... It turns out that the deposit needs to be wagered with a ratio of 1:1 and the withdrawal method must match the deposit method, but it turns out that my VISA deposit method is missing when withdrawing funds.I am writing to support the answer kills, try an alternative method of depositing and withdrawing funds!!! I.e. I have to make a deposit again using the method that is present when withdrawing funds and win it back again with a coefficient of 1:1.I made a good deposit and won back, and again a refusal!It turned out that it was already necessary to fill in personal data-I filled it out, again a refusal.I am writing to support, the answer is "send a passport photo, i.e. you need to pass verification", the data can be processed for 72 hours.I did not withdraw the winnings, because they demanded a bank statement with a seal and signature for a deposit of $ 7 made by me (they were not satisfied with the electronic one)I do not recommend it!!!Save money and nerves!