Golazzo Casino— player complaints: 7 in English

The player from Germany requested permanent closure and deletion of his casino account on September 7, 2026, but the casino only complied after further prompting on September 22, 2026. During this delay, he incurred a loss of €250, which he sought to recover. He did not explicitly inform the casino about gambling issues, and we found that the account was closed shortly after the casino learned of his OASIS registration. As a result, we rejected the complaint because the casino had already closed his account and no further refund was considered justified.The player from Germany requested permanent closure and deletion of his casino account on September 7, 2026, but the casino only complied after further prompting on September 22, 2026. During this delay, he incurred a loss of €250, which he sought to recover. He did not explicitly inform the casino about gambling issues, and we found that the account was closed shortly after the casino learned of his OASIS registration. As a result, we rejected the complaint because the casino had already closed his account and no further refund was considered justified. Written by TomasComplaint Specialist Submitted: 22 Sep 2026 | Closed : 30 Sep 2026Automatic translation:

Player's withdrawal is delayed by bonus issues. [Withdrawal] — unresolved

Player’s account has been closed and funds confiscated. [Account] — unresolved

Player's winnings have been confiscated. [Winnings dispute] — waiting_for_casinoguru

The player from Germany had requested a withdrawal less than two weeks prior to submitting this complaint. Their money hadn’t been received yet. We marked the complaint as resolved after he confirmed that the issue had been solved using the dedicated button. The case was closed because the player reported that his winnings had been received and no further action was needed.

The player from Portugal experienced an unfair account closure and confiscation of over €200 by Golazzo Casino due to an autofill error during registration. He followed the casino's support instructions to correct his personal information but found his account permanently closed for a supposed discrepancy. Despite his efforts to resolve the issue, his emails went unanswered. We were unable to proceed further because he did not respond to our follow-up questions and reminders, so the complaint was closed for now due to lack of cooperation.

The player from Italy had submitted a withdrawal request less than two weeks before contacting us. Winnings had not been obtained up to that day. The withdrawal was initially canceled because the casino cited a weekly withdrawal limit, which the player disputed. After further communication, the casino allowed the player to attempt the withdrawal again, promising payment within three days. The issue was then resolved as the player confirmed receipt of the withdrawal and marked the complaint as resolved.