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Betfair— player complaints: 271 in English

271 Complaints
44▼ Last 30 days · was 75
1 Unresolved
5.4757733573611d Last complaint
26.8 Risk index
29% Resolved · of 35 with a known status
9% Withheld payouts among those
£47,352 · $23,810 · €2,400 Disputed sums

Betfair: 271 complaints filed in English across 3 platforms, 1 still open, disputed sums £47,352 · $23,810 and 1 more currency. Most of them are about other (34%). Risk index 26.8. Texts below are the players' own words, as published on the source site; last complaint 2026-10-07.

What players complain about

Other 34% 92
Game fairness 32% 87
Account blocks 16% 43
Withheld payouts 7% 20
Bonus terms 7% 19
Verification 4% 10
Status unknown 236 Closed, no outcome 13 Rejected 11 Resolved 10 Unresolved 1

Sources

Trustpilot 235 CasinoReviews 35 Casinomeister 1

Complaints by month

05
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07
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09
10

Questions and answers

How many complaints are there about Betfair?

The English-language record holds 271 complaints from 3 platforms, 1 of them without a resolution; 236 carry no status from the platform. The latest one is dated 2026-10-07.

Does Betfair resolve complaints?

Of 35 complaints where the platform recorded a status, 29% were resolved, 3% remain open and 31% were rejected as groundless, 37% were closed without an outcome. Withheld payouts account for 9% of them.

What do players complain about?

Mostly other — 34% of cases, then game fairness (32%).

Why is this page not a translation of the Russian one?

It is a different set of complaints. Russian pages count every source we scrape; this page counts only complaints whose original text is English — 271 of them here. Nothing is machine-translated in either direction.

How is the risk index calculated?

Risk index 26.8 is the share of complaints marked unresolved among those with a known status, plus a correction for disputed sums.

Complaints 271

22.05.2026 Trustpilot Game fairness
If I could wouldn’t even give this site…
If I could wouldn’t even give this site 1 star…. Absolute scam of a site how they are still going is beyond me the slots are just a joke the reels don’t even spin properly you hardly get a bonus and when you do they kick you off the game go back in it only to win pennies it’s an absolute fix and scam
21.05.2026 Trustpilot Game fairness
Multiple deposits
Multiple deposits. No completed game on solitair. No bonus or stake wins on fluffy favouritesSame everytime. All take
21.05.2026 Trustpilot Withheld payouts
Total shambles of a company can’t soeak…
Total shambles of a company can’t soeak to anyone to get my winnings out and site has crashed ,how convenient
21.05.2026 Trustpilot Game fairness
Thought I would give Betfair a go
Thought I would give Betfair a go, despite all the negative reviews, £720 down and not one win, not even a penny back which I can withdraw, PLEASE PLEASE READ AND AVOID!!!!!!!!!!!!!!!!!!!!!!
20.05.2026 Trustpilot Game fairness
betfair betunfair
this site is no way near a fair site i done 400 spins on a slot it gave min pay and no way near a bonus scam site keep clear should be called betunfair
16.05.2026 Trustpilot Game fairness
Once again multiple deposits and…
Once again multiple deposits and nothing on fluffy favourites. Every single deposit i play on this game constantly takes. No bonus. Nothing.Shocking
14.05.2026 Trustpilot
My account was suspended for some…
My account was suspended for some unknown reason months and months ago.Contacted them today for them to say there is nothing they can do as it’s still with customer services under review I was told 28 days I keep being passed pillar to post to different people when they all say the same thing. It’s ridiculous I was told 28 days and it’s now probably 4/5 months on. And still no further forward. No one seems to want to help or even know what to do or what their on about. Avoid at all costs they just treat u like crap and say they don’t know. You can’t even contact customer services.
10.05.2026 Trustpilot
Dreadful live chat.
If someone with a similar name to you self excludes, they just block your account and funds. Live chat is beyond useless and they have an indefinite rolling, just another 5-10 script which keeps you for hours.
09.05.2026 Trustpilot Other
Steer clear of this site been with them…
Steer clear of this site been with them a while wouldn't give you best odds guaranteed and no bonuses, they call themselves Betfair but when you're horse refuses to race they wouldn't even refund you as a free bet 🙄 very fair from Betfair, I closed my account and will take my custom elsewhere Joke of a company
09.05.2026 Trustpilot Other
Trust me, bet with Bet365, infinitely better customer service
The customer service is appalling. Trying to liaise with someone is anything but smooth, their comms system is truly awful. On top of that they ask for information that you cannot provide and when you provide them with their transaction numbers and references they cannot work with it.
06.05.2026 Trustpilot Game fairness
Assassin's creed game WOW TOTAL UTTER…
Assassin's creed game WOW TOTAL UTTER RIP OFFFFFFF
05.05.2026 Trustpilot Game fairness
Scammers £1 x 90 spins on Gold Cash
£1 x 90 spins on Gold Cash - Freespins Fortune EditionNot 1 win. Not even £1, not 10p, not £4. Not a single penny in 90 x £1 spins.Disgusting site.
03.05.2026 Trustpilot Bonus terms
SCAMMING SITE.TOOK OVER £1000 WITH NOT…
SCAMMING SITE.TOOK OVER £1000 WITH NOT A SINGLE FREE SPIN ON FLUFFY FAVOURITES!!!
01.07.2024 Trustpilot Game fairness
Great until a game doesn't credit you with your winnings, 300 euro in total. Then they don't want to know. Fob you off w
Great until a game doesn't credit you with your winnings, 300 euro in total. Then they don't want to know. Fob you off with it being the providers fault and don't pay up
12.08.2023 Casinomeister Bonus terms
Betfair - BetUNfair
I opened an account at Betfair and claimed the 300% welcome bonus. <br> <br> with only 5% left to fulfill the wagering requirements, I entered a slot game to complete what was left. <br> I had a bonus balance of over R$7300 when I finished the requirements. <br> A message appeared on the screen stating that the requirements were completed and from that moment on, I was playing with real money. <br> However, when I closed this message, the balance automatically dropped to R$4100. <br> I entered the transaction history, and there's nothing showing the movements from games with bonus balance, only what was played with real money. <br> So I withdrew R$3000 and went to sleep. <br> Just now, I contacted the live chat, and the representative told me that everything is fine and I don't have that amount in my account.<br> Obviously, I don't have it, and that's the reason I reached out. The representative didn't pay attention and ended the chat.<br> Has anyone experienced this issue at Betfair?<br> I've been playing since 2006, I've used many online casinos, and I've never seen something like this before.
14.01.2021 CasinoReviews Closed, no outcome
Betfair - Holding funds after they closed account
Betfair closed my account based on a business decision. They have witheld my funds and have not given a reason why only to say they're with the compliance team
19.10.2020 CasinoReviews Rejected
Betfair - accont closed found steal
Hello, we are a team of 2 mathematicians and 2 computer scientists, who are passionate about betting. the team was formed by me who has been playing bf exchenge for about 3 months and I won over my girlfriend and two other fellow mathematicians I bet for a long time on his head, trying to apply different theories from mathematics to beting I developed a scheme for horses and dogs that I had started the tests and that went extraordinarily with a profit of spots 400 euros for 2 days of betiing each member of the team has his account, and we each have jobs, only that each bet and someone who stayed at home monitors each bet for statistics and if it was well selected. after I won a few hundred euros per account they were closed .. I MENTION THAT EACH BET ON THE PERSONAL ACCOUNT, POWERED WITH SKRILL NETELER OR PERSONAL CARD. I DIDN'T HAVE LARGE BETS AMOUNTS, SURPRISING TODAY ALL THE ACCOUNTS WERE CLOSED .. WHAT IS IMPORTANT TO SPECIFY THAT EACH BET IS INDEPENDENT AND I HAVE NOT HAD ANY BET ONE AGAINST THE ETC .. WE ENTERED CHAT TO SEE WHAT THE PROBLEM IS AND JUST THE ACCOUNTS ARE CLOSED WITHOUT TELLING US THE REASON. WITHOUT RETURNING THE AMOUNTS FROM ACCOUNTS THAT ARE LIKE A FEW HUNDRED EUROS. THIS SITE SEEMED THE MOST SERIOUS AND IT IS NOT POSSIBLE TO UNDERSTAND WHY I HAVE THIS PROBLEM ..
10.09.2020 CasinoReviews Other Closed, no outcome
Betfair - Incorrectly settled bets
Following bets on sportsbook betfair.com were settled incorrectly: Denmark v Belgium - Match Shots On Target 7 Or More Shots On Target 3.10 Stake: €29.00 Bet ID: O/11503843/0000007 Denmark v Belgium - Team To Have 6 Or More Shots On Target Belgium 4.50 Stake: €280.00 Bet ID: O/11503843/0000005 Denmark v Belgium - Team To Have 6 Or More Shots On Target Belgium 4.50 Stake: €34.00 Bet ID: O/11503843/0000004 According to the official UEFA website: https://www.uefa.com/uefanationsleague/match/2029993--denmark-vs-belgium/statistics/?iv=true UEFA Nations League, Group stage - League A - Group 2, Denmark-Belgium (05-09-20 19:45): Shots on target: 1-6 These bets must be settled by winning.
17.08.2020 Trustpilot Verification
The good news is that they were not holding my money. Their trick is to activate your account and get you to deposit. Af
The good news is that they were not holding my money. Their trick is to activate your account and get you to deposit. After you have made a deposit you are at their mercy. They ask for all sorts of documents, that are never exactly good enough for them! I was clever, I asked them what documents they
15.07.2020 CasinoReviews Resolved
Betfair - Account closed
Last Monday Betfair closed my account. I sent in all the required verification details and was told my ticket was under review but everytime I check up on it I get the same company line of you are in a queue please wait. Given the amount of money involved I am concerned I have heard absolutely nothing regarding the documents I submitted. I don't understand how long I am supposed to wait patiently without hearing anything and was wondering if you could help me resolve this issue?

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