Betfair— player complaints: 271 in English
271
Complaints
44▼
Last 30 days · was 75
1
Unresolved
5.4753522364699d
Last complaint
26.8
Risk index
29%
Resolved · of 35 with a known status
9%
Withheld payouts among those
£47,352 · $23,810 · €2,400
Disputed sums
Betfair: 271 complaints filed in English across 3 platforms, 1 still open, disputed sums £47,352 · $23,810 and 1 more currency. Most of them are about other (34%). Risk index 26.8. Texts below are the players' own words, as published on the source site; last complaint 2026-10-07.
Betfair in NeBlask: demand, licences, Trust Score →
What players complain about
Other
34%
92
Game fairness
32%
87
Account blocks
16%
43
Withheld payouts
7%
20
Bonus terms
7%
19
Verification
4%
10
Status unknown 236
Closed, no outcome 13
Rejected 11
Resolved 10
Unresolved 1
Sources
Trustpilot 235
CasinoReviews 35
Casinomeister 1
Complaints by month
05
06
07
08
09
10
Questions and answers
How many complaints are there about Betfair?
The English-language record holds 271 complaints from 3 platforms, 1 of them without a resolution; 236 carry no status from the platform. The latest one is dated 2026-10-07.
Does Betfair resolve complaints?
Of 35 complaints where the platform recorded a status, 29% were resolved, 3% remain open and 31% were rejected as groundless, 37% were closed without an outcome. Withheld payouts account for 9% of them.
What do players complain about?
Mostly other — 34% of cases, then game fairness (32%).
Why is this page not a translation of the Russian one?
It is a different set of complaints. Russian pages count every source we scrape; this page counts only complaints whose original text is English — 271 of them here. Nothing is machine-translated in either direction.
How is the risk index calculated?
Risk index 26.8 is the share of complaints marked unresolved among those with a known status, plus a correction for disputed sums.
Complaints 271
14.06.2026
Trustpilot
Game fairness
Worst site ever played , don't waste your money.
Unbelievable, out of 200 spins, played at 20p, no bonus. Only 3 tiny wins : £0.06p, £1.20, and £0.09p. Previously more than 600 spins and nothing. Worst site ever. Not even a spin where the bonus is trying. Honestly don't waste your money, you will lose what you put in.
14.06.2026
Trustpilot
Game fairness
Terrible site very low RTP 100 spins…
Terrible site very low RTP 100 spins not one bonus round won’t play this site again 😂
13.06.2026
Trustpilot
Game fairness
Last night I decided to play slots!!
Last night I decided to play slots!!! I deposited £160 and decided to do a bonus hunt!!! I didn’t hit one bonus… what a waste of money…
12.06.2026
Trustpilot
Other
pathetic customer support
Thakur was incompetent and useless as the whole customer support team
12.06.2026
Trustpilot
Other
Wanna be rich
Wanna be rich, don't use this online e casino simple as that. And they ask date of experience it was everytime I went on. No more!!
11.06.2026
Trustpilot
Account blocks
Thiefs
Do not use them. When you when they just deactivate your account. Customer service is poor and won't tell you the reason for deactivation.
11.06.2026
Trustpilot
Account blocks
Betfair are a dishonest company who…
Betfair are a dishonest company who take additional monies from your account if you back more than one horse in a race and when you request an explanation they first block your account and then close your account- do not use this company for horse betting- BET VERY UNFAIR
06.06.2026
Trustpilot
Other
Merry Christmas NOT .....
Merry Christmas NOT .....Shame on you betfair for putting in a rule 4 in the derby 2026 Shame on you as many of the top book makers waved the Rule 4 for all the right reasons. I would not mind but after the race my bet was settled and paid out and 10 minutes later you took 25p in the pound . 23 years of betting with betfair I take my money elsewhere in the future,Merry Christmas...
03.06.2026
Trustpilot
Game fairness
Use to be my favourite site
Use to be my favourite site, but now every deposit is a loss never get a bonus on slots never win on sports, they've taken the fun away, they've done something to my RTP because I should be due a big win, and they've not offered me the daily free £5 reward in a long time, I might have to move to another site until they sort it out, it's betunfair not betfair. they're collecting for some reason, never lost so many deposits so fast.
03.06.2026
Trustpilot
Withheld payouts
Customer for 20 plus years
Customer for 20 plus years. Made a withdrawal and was treated like a scammer.
01.06.2026
Trustpilot
Game fairness
Played over £200 on fluffy favourites…
Played over £200 on fluffy favourites with no free apin atall! Once again this game in total has took over 1k with no free spins. Currently playing goonies 3rd the new one.. Ok so for started your win/loss dosent work.. it dosent show that you have took £90 of me. It stays at 0. So this needs reporting. Secondly.. no bonus.. unlock all these collections for what? To get a collection with nothing to collect and when there is stuff to collect... no surprise no collection.Edited. I have spent a further £300 om fluffy favourites woth no bonus or 5 of a kind. I will be reporting your site for corrupt fixed game play
28.05.2026
Trustpilot
Game fairness
No completion on solitair
No completion on solitair. Fluffy favourites once again took 50 plus with no stake win! In 50 plus quid there was a total of 2 wilds which didnt even provide a win!The RTP of this game os absolutly shocking! The amount you have tool and not paod a bonus or 5 of a kind even a stake win id absolutly disgusting
28.05.2026
Trustpilot
Withheld payouts
Absolute waste of time this site…
Absolute waste of time this site nothing good about it, customer service is shocking payouts are none excistant they give you nothing back how it’s still allowed to operate I’ll never know!
28.05.2026
Trustpilot
Other
Awful site badly managed they just want…
Awful site badly managed they just want your cash and don’t give a dam how they get it.
27.05.2026
Trustpilot
Bonus terms
Scammers how these are still open i
Scammers how these are still open iDon’t know!!!! £800 and not one bonus shown wow
25.05.2026
Trustpilot
Other
Betfair Scams
Betfair - your company needs to listen. Betfair needs to undertake a serious morality check..you have scammers working within your company somewhere, somehow. And you need to be an honest and upstanding company and stop ignoring reports of this type of disgusting activity when it's brought to your attention.
25.05.2026
Trustpilot
Game fairness
Multiple deposits no bonus
Multiple deposits no bonus. Starting to think this site has just scrapped bonus on slots all together. Nothing in months just constant takeEdited...Currently playing now. Over £100 on fluffy favourites not a single free spin not a single 5 of a kind. I played lots of £1 spins getting 1 or 2 elephants no 3rd...I played £2 spins... and what a surprise in 30 spins you provided 1 elephant in 30 spins!@How to show your RTPS are CORRUPT! YOU make it so obvious how much of a fake RTP site this is!
25.05.2026
Trustpilot
Game fairness
Absolutly dishonest company
Absolutly dishonest company, till you lose yor money they seems to be ok and correct but if you are in plus the problems are starting soon - they void and refuse to pay winning bets, delete winning bets, they increase provisions or use different other ways to take your money out if your pocket
22.05.2026
Trustpilot
Game fairness
Poker defies probability that equals a…
Poker defies probability that equals a rigged deal. UK gamming board altered rules to allow a rigged deal, What about that.
22.05.2026
Trustpilot
Other
Horrible customer service and no…
Horrible customer service and no respect or honour for a loyal customer
201–220 of 271
How the risk index is calculated and how complaints are labelled — the method behind this section.
