Bet365: 197 complaints filed in English across 4 platforms, 2 still open, disputed sums $2,600 · £236. Most of them are about game fairness (35%). Risk index 31.7. Texts below are the players' own words, as published on the source site; last complaint 2026-10-07.
Status unknown 184
Rejected 7
Closed, no outcome 4
Unresolved 2
Sources
Trustpilot 184Casino Guru 6CasinoReviews 6LCB.org 1
Complaints by month
07
08
09
10
Questions and answers
How many complaints are there about Bet365?
The English-language record holds 197 complaints from 4 platforms, 2 of them without a resolution; 184 carry no status from the platform. The latest one is dated 2026-10-07.
Does Bet365 resolve complaints?
Of 13 complaints where the platform recorded a status, 0% were resolved, 15% remain open and 54% were rejected as groundless, 31% were closed without an outcome. Withheld payouts account for 31% of them.
What do players complain about?
Mostly game fairness — 35% of cases, then account blocks (22%).
Why is this page not a translation of the Russian one?
It is a different set of complaints. Russian pages count every source we scrape; this page counts only complaints whose original text is English — 197 of them here. Nothing is machine-translated in either direction.
How is the risk index calculated?
Risk index 31.7 is the share of complaints marked unresolved among those with a known status, plus a correction for disputed sums.
Complaints 197
11.09.2026TrustpilotGame fairness
bet365 is a waste of time with rubbish…
bet365 is a waste of time with rubbish customer service, corrupt markets and false odds. william hill has much better customer service and looks after punters rather than fleecing them. with a 1 star review i should have checked before i enrolled.
10.09.2026TrustpilotAccount blocks
I deposited £2k and was up £3k so had…
I deposited £2k and was up £3k so had £5k to withdraw and they banned me and won't let me withdraw my money, no reason given.
10.09.2026TrustpilotOther
Absolute trash
Absolute trash. I deposit money and try and make a bet after a year away from app (use DK and FD) and still major issues. AI Agent absolutely useless. Tells me it will connect to live agent, never did. I call the number and wait about 10 minutes for the live agent to tell me he, and nobody else can help right now. Huh?! WTH?! I’m told to try the Live Chat again, what a joke. Seeing a 1.7 review rating makes sense. This app will be bankrupt very soon.
09.09.2026TrustpilotOther
They only get a one because I can't…
They only get a one because I can't give zero . Customer service is totally appalling. Tried to sort out a account after my dad died of cancer and after 2 hours they wouldn't help me
09.09.2026TrustpilotGame fairness
absolutely the worst major casino brand…
absolutely the worst major casino brand out there. they give you free spins upon sign up where u have to sign in multiple days to collect them but the spins are rigged so that you don't really win anything off them. over the past 5-6 days they gave between 50-100 spins each day and usually I win $1-$2. this makes us players not trust this site since we know they rig games. I have several people I usually refer, but I definitely won't bother referring them to Bet365
09.09.2026TrustpilotGame fairness
F***ing shenanigans...
Im in Alberta, This casino is by far the worst casino ive ever played at. Ive never written a review before so the fact im going out of my way to say something to the public, i hope means something. Ive been using this casino for a few years now and ive noticed as time goes on, you will not win. Ever. It never use to be like this either. I know alot of people will probably think "the house always wins" or "your probably down on your luck" but no. It is visibly noticeable their games are beyond rigged in comparison to other casinos ive used. As of their most recent update, they completely wiped all user gaming history, they got rid of SEVERAL of their games, they no longer offer bingo or poker which is ridiculous, and their withdrawal processing went from almost instant to having to wait over 24 hours for a withdrawal to come through my account. And thats just some of the RECENT problems! There's STILL ongoing problems since they introduced their authentication app, their loyalty prize matcher game is rigged, you might have to go through withdrawal technical difficulties if your a new consumer, they offer no legitimate loyalty rewards which i feel is an absolute rip off, and they have options to deposit that will not work (ive experienced problems with mastercard of any kind).If I could make my review 0☆, I wouldI cant express enough how awful this casino is ever since I first signed up for it. I WILL be taking my money elsewhere. Im over it.Gambler to gambler, They're nothing but a bunch of scammers!!SPEND YOUR MONEY ELSEWHERE!!
09.09.2026TrustpilotAccount blocks
worst site to open up in Alberta
worst site to open up in Alberta. they have Robbed me and now closed my account without me ever receiving my money...this place is a bunch of criminals
09.09.2026TrustpilotWithheld payouts
Didn’t let me withdraw winnings after…
Didn’t let me withdraw winnings after years of losses
08.09.2026TrustpilotOther
Very good site and easy to use
Very good site and easy to use. Payments instant. Rewards not wonderful however
08.09.2026TrustpilotAccount blocks
I live in Missouri attempted to sign up…
I live in Missouri attempted to sign up and open an account. It says I already have an account and I’ve been restricted with no option to reopen. Judging by all the other reviews, I’m glad I can’t sign up because it looks like this is a scam crap site, slow payouts, no bonuses, garbage site.
08.09.2026Casino GuruWithheld payoutsRejected
Player's withdrawal has been delayed and account access restricted.
Player's withdrawal has been delayed and account access restricted. [Withdrawal] — rejected_other
08.09.2026Casino GuruAccount blocksRejected
Player's account is closed.
Player's account is closed. [Account] — rejected_other
08.09.2026Casino GuruWithheld payoutsUnresolved
Player's account is restricted and funds are delayed.
Player's account is restricted and funds are delayed. [Account] — no_react_reg_good
07.09.2026TrustpilotOther
Used this for years and its solid
Used this for years and its solid. Few little details that annoy me starting woth this. Whenever you have a football/soccer game and its live, why cant you show the league table every time? It's only really there for the big leagues. I think if you are advertising it you should be able to see the league table. Its easy to Google so why isnt it an option on the app for every single game you have in play. Get that sorted and it will be a 5 star review.
07.09.2026TrustpilotOther
One of the worst experiences ive had
One of the worst experiences ive had, I sign up then (bam), im hit with the dreaded verify location, I did. Then I am asked to download a app called Radar Verify, and yet again it asks me to verify my location. Every time I go to play the slots it pops up before I can play. I go thru all the steps to speak to a live person in tech support not once but twice only to be told ill have to wait another 5 to 10 mins, this comming after going thru all this prior for 35 mins...... such a poor poor set up if they cant do any better then this they need to find another line of business to work with. Very Dis'satisfied with this whole experience!
04.09.2026TrustpilotAccount blocks
Holy frig boys
Holy frig boys. Trying to make a simple mlb bet and you guys lock everything up. Unbelievable.
04.09.2026TrustpilotBonus terms
Useless website
Useless website, It says 94 percent wagering, zero bonus, it drains everything and doesn't even let you play. You bet double the bonus chance for extra money, also zero. You need to download the program to place a bet. I don't recommend it to anyone.
04.09.2026TrustpilotVerification
I HAD TO GIVE 1 STAR as I couldn't say…
I HAD TO GIVE 1 STAR as I couldn't say ZERO!Disgrace of a company! AVOID!!!!!!No problem taking your money, but when You win, they want to see your bank details, your job, etc, etc, before YOU get the winnings you earnt!BANDITS!!!!!!!AVOID AVOID AVOID!!!!
03.09.2026TrustpilotWithheld payouts
deffo something shady going on with…
deffo something shady going on with this site, i have lost every deposit over3 months, not 1 withdrawal. i dont even have chance to make £20 withdrawal thats how bad payouts are
01.09.2026TrustpilotGame fairness
This company aint fear 1st few times i…
This company aint fear 1st few times i played payed out now months in they just take take take i used 5p spins to see how many bonus i can get from 30pounds thats alot of spins not even 1 so now they hav tock loads of money off me im just a mug who taught this site is gona be a good one but its clearly a scam company if they kept it fear i would stay its not fear at all yes might hav paid 100 pounds out but ive put in hunderds before that like 120 again other day had few bonus but 2 pound pay bk nope not 4 me just stay away from this im so happy i hav self excluded myself it was one game i only play thats why i stayed but now im free from the scammers after this site im put off dont wana gamble anymore