Pin-Up— player complaints: 78 in English

Reason: Delayed payment Dear AskGamblers Team,I am writing to respectfully ask you to review my complaint and assist me in resolving a serious issue concerning a withdrawal from Pin-Up.I won approximately 8,500 AZN (around USD 5,000) on Pin-Up and subsequently requested a withdrawal. The amount was divided into three separate transactions of USD 1,200 each.The first transaction was successfully received, amounting to approximately 2,200 AZN. The second transaction was returned to my Pin-Up account. However, the third transaction is where the serious problem occurred.For the third withdrawal, I received only five separate payments of USD 0.50 each. Despite this, the transaction was marked as successful, as if the full USD 1,200 had been sent to me.I have contacted Pin-Up several times through their official email addresses, but despite waiting for seven days, I have received no meaningful response or resolution.I have also contacted their live support repeatedly over the past seven days. Each time, I am given the same response that the issue will be resolved “during the day” or “within 24 hours.” However, despite these assurances, the problem remains unresolved.As a VIP customer, I have also reported this issue multiple times by phone. Although Pin-Up representatives have acknowledged that there appears to be an error with the withdrawal, no actual resolution has been provided to me so far.I would also like to point out that, based on information and complaints I have encountered, I believe this may not be an isolated incident. There appear to be numerous similar complaints from customers in Azerbaijan.Furthermore, because of the daily banking transaction limit of five transactions in Azerbaijan, receiving five separate payments of only USD 0.50 can effectively prevent the customer from making or receiving further banking transactions that day. This creates a serious practical problem for customers.I am also concerned about reports of potentially unauthorized transactions involving customer payment information. For example, a friend of mine claims that USD 260 was withdrawn from their account, which they believe was connected to Pin-Up personnel. I understand that such allegations require proper investigation, and I am prepared to provide the relevant evidence.There are additional details and evidence regarding my case that I am ready to provide, including screenshots, transaction records, correspondence with Pin-Up, and other supporting documentation.I respectfully ask AskGamblers to review my case, investigate the circumstances surrounding this withdrawal, and assist me in obtaining the funds that I am legitimately owed.I would greatly appreciate your assistance and a prompt response.Kind regards,< full name removed >

they do not pay the withdrawels. they said the account is in verification from one week and the customer support was of no help.

I gave them 1 star but they don't even deserve that.My id is 15645617,I made deposit of 1660 on August 11,they said money not received,apply for charge back in bank.I applied for charge back in Banking and bank provided me the proof that money was successfully transferred to the beneficiary account,I sent them the proof that bank provided me,still they are denying that payment was not received.So i stopped playing here after this incident,Plz don't waste your money here,ther are the scamners

Reason: Declined payment This platform is doing scam. I will bring the things one by one:1.They have not given me my withdrawal of 46730 and 19020. First they marked the withdrawal as completed but no funds were credited. When I asked them they asked my to submit my bank statement and phone app video multiple times. Then they simply gave me 2 UTR and said the payment is done ,please check with bank. I checked with the bank and they said no such transaction exists with the provided UTRS .I also gave them the bank response. And no they are telling they cannot do anything on this.2.They are intentionally sending some small amount like 10rs INR in account and later it is been getting tagged to a cyber complaint and due to which the account is getting freezed My user id is 23147644 --- Ответы в треде --- AskGamblers • Support Team 2 weeks ago Dear Pin-up Casino,Please let us know if there are any updates regarding this ongoing complaint.Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. Thanks in advance for your cooperation. akpandittt • India 3 weeks ago The bank already confirmed that no such transaction exists with the UTR.I have also shared you the bank response.PFA again the bank response and credit me my withdrawal asap.@Askgambler team please look into this and see the bank response for the utrs provided by pinup Pin-up Casino • Representative 3 weeks ago Hello! We understand that financial matters require special attention, and we appreciate your patience. We can see that you previously contacted our support team regarding this situation. Cases TS-864798 and TS-769118 were created for review and have already been processed by our Finance Department. Both withdrawals were successfully processed on our end. You were also provided with a UTR for each transaction confirming that the payments were processed. During the review of both cases, the bank did not state that the provided UTRs were invalid or nonexistent, as you claim in your complaint. Instead, they requested additional information from you to locate the payments. The withdrawals were processed on our end, and we provided all the relevant confirmation details available to us. If you still have not received the funds, we recommend continuing to work with your bank and providing any additional information they request to trace the payments. Thank you for your understanding, and we apologize for any inconvenience caused! Pin-up Casino • Representative 3 weeks ago Hello! We understand that financial matters require special attention, and we appreciate your patience. We can see that you previously contacted our support team regarding this situation. Cases TS-864798 and TS-769118 were created for review and have already been processed by our Finance Department. Both withdrawals were successfully processed on our end. You were also provided with a UTR for each transaction confirming that the payments were processed. During the review of both cases, the bank did not state that the provided UTRs were invalid or nonexistent, as you claim in your complaint. Instead, they requested additional information from you to locate the payments. The withdrawals were processed on our end, and we provided all the relevant confirmation details available to us. If you still have not received the funds, we recommend continuing to work with your bank and providing any additional information they request to trace the payments. Thank you for your understanding, and we apologize for any inconvenience caused!

The player from Mexico has requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet.The player from Mexico has requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. Written by JeanCasino Analyst & Complaint Specialist Submitted: 26 Aug 2026 Automatic translation:

I am opening this official complaint against Pin-Up Casino for unfairly confiscating my 100 AZN legitimate winnings and constantly shifting their accusations for over a month now. Important Technical Note regarding my Location: I am a player from Azerbaijan and my casino account is strictly registered under Azerbaijan. However, due to local internet provider restrictions on gambling sites in my country, I am forced to use a VPN to access the internet and submit this complaint. Please disregard any alternative IP location shown by the system; my true residency and account country is Azerbaijan. Detailed Case Summary: I deposited 10 AZN and received a 10 AZN bonus. I lost my initial 10 AZN cash deposit, but then I started wagering the 10 AZN bonus strictly on slot games (such as Leprechaun and fruit slots). I successfully completed the full 500 AZN wagering requirement. The moment the wagering was finished, my balance was at 388 AZN, and the casino's automated system capped it and transferred exactly 100 AZN to my real balance, strictly following the bonus rules. However, the moment I requested a withdrawal, the casino completely banned and blocked my entire account from their system. The casino has been dragging this issue out for over a month, and they are completely shifting their fake reasons depending on which platform they are talking to: 1. To the mediator on other website, they formally claimed that I am banned for 'multi-accounting'. 2. On another website platform, they claim I am banned for 'bonus abuse' (clause 11.8). 3. Most shockingly, in their official emails sent directly to my Gmail right now (which I have attached as evidence), they explicitly admitted that my account was simply blocked BY THE AUTOMATED SYSTEM ("заблокирован системой. Система обнаружила нарушение..."). They are hiding behind their own automated system's generic software blocks because they have no real logs, person-verified evidence, or consistent arguments against me. If their system verified and approved the 100 AZN transfer to my real balance upon completing the wagering, they cannot legally retroactively confiscate the money and lock me out based on contradictory, automated claims. This clearly proves they are operating in complete bad faith to avoid a 100 AZN payout. I request the LCB Team to investigate this fraud and hold them accountable. Disputed amount: 100₼ Casino: Pin Up Casino Case #: 4297

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These prayer workers answer all questions to the support service only with a template. They do not give deposits, do not give winnings and squeeze money from people. They call themselves a licensed company, but at the same time we transfer money to them to different cards, to different names, people, and then they say that our aggregator is looking for money and cannot find and the money has not been credited to our account, although the bank confirms that the money was transferred to them. The bank even officially responded to my request that the money was transferred, but they all repeated the same thing that the money did not come to us, goodbye, so please contact them the less we play, the faster they will turn around

My id is 23147644.I would like to again highlight the scam that this platform is carrying out.On 3rd July they have marked my withdrawal as completed.The amount was 19020.But no funds were received.After that they have given a fake utr and asked me to check with bank.I have checked with bank and provided them with the bank response.Still now no funds are received.Same thing happened again on 28th July they marked my withdrawal of amount 46730 completed but no funds received.They provided again a dummy utr and asked to check with bank.I check with bank and they confirmed no such transaction exists with that utr.Now they are telling the payment is done.Even after giving the bank statement and bank response they r telling the payment is done.They are biggest scammers.Please avoid this platform.Also I request to the gaming authority to look into this and take strict action and ban this platform as they are doing scam and fraudAlso here in this format they are replying to ping them in their app to their specialist and they will assist.But already I have done the same 100 times and I m getting the same response as "We cannot help you check with your bank with the utr provided"Is this their so called lisenced services? I m requesting the admin here to help me .I m having a medical emergency and the same is communicated to them.Still they are not giving me my funds.

The player from Chile faced unjustified account closure and withholding of funds by PIN-UP casino after a legitimate withdrawal request. Despite denying accusations of multiple accounts and bonus abuse, he received only generic responses from support and sought intervention to resolve the issue and retrieve his winnings. The complaint was closed due to the player's lack of response to the Complaints Team's inquiries and reminders. No further investigation or resolution was provided at that time. The player could reopen the complaint if he chose to resume communication.

This is regarding my withdrawal of 19020.my id is 23147644.the withdrawal was made on 3rd July, without crediting the funds they marked it as completed.later they gave me a utr and asked me to check with bank .I check with the bank and they have given the denial letter stating to check with the merc

This site is scammers, they call themselves a licensed company, although the payment is made through 3 individuals and then start looking for money from them, and these 3rd people do not give them money, and then they say that the money has not been credited to our account, contact the bank. They do

Official Complaint: Fraudulent Misrepresentation and Deceptive Practices (Account ID: 61840984To the Management,I am writing to formally lodge a complaint regarding the deceptive and fraudulent practices I have experienced with your platform.As evidenced by the attached documentation—specifically 13765.jpg, 13833.jpg, and 13834.jpg—your platform explicitly promised me a 20 AZN freebet upon depositing 20 AZN. Based on this binding offer, I completed the deposit. However, I was only credited 10 AZN.When I reached out for resolution, your support representative admitted that the information provided to me was false. Despite this clear admission of your company's error, my request for the remaining balance was met with an arrogant refusal to rectify the situation.This is a clear-cut case of fraudulent misrepresentation and a deliberate attempt to deceive your users. You are misleading customers with fake promotional offers to induce deposits and then blatantly reneging on your commitments. This constitutes professional misconduct and financial dishonesty.Consider this my final notice to resolve this issue by crediting the remaining 10 AZN to my account immediately. If this is not settled, I will proceed to report this fraudulent behavior to all relevant regulatory bodies and licensing authorities. Furthermore, I will expose your deceptive practices on all major gambling review forums, accompanied by the irrefutable evidence I possess, to ensure other players are warned about your dishonest operations.I expect an immediate correction of this error.RegardsMarziyaAccount ID: 61840984

Official Complaint: Fraudulent Misrepresentation and Deceptive Practices (Account ID: 61840984To the Management,I am writing to formally lodge a complaint regarding the deceptive and fraudulent practices I have experienced with your platform.As evidenced by the attached documentation—specifically 13

**i been using pinup casino for a year i guess and made deposits and withdrawal with no problem my account is verified there but last night when i try to withdrawal i got screen promt that withdrawal not availaible so i reach support team they said account is in review provide info to manager on email so i did ,he said he need bank statements so i sent all statements but he says its not all deposits that made from this account ,the thing is i use multiple bank accounts for deposit with withdrwal mainly my family members my mom account i use mostly as i have not read terms and condition i dont think most people read now i think i should have read but i am willing to provide all info all proofs i need my funds to pay my bills , even though my account is restrict the deposit page still works only withdrawal is restrict if they allow deposits still why not withdrawal?.anyway ask them to resolve this as soon as possible just release my funds then they can do whatever even if they want to close my accomt thats ok but that money is inportant its only like 20912 indian ruppe not much for most but for me its my monthly expenses i send all screenshot and proofs below**

The player from India faced issues with his account at Pinup, where he had made a deposit of 1000 INR but could not access his winnings because the account was under review. Despite providing multiple bank statements and proof of identity, he felt the casino was stalling the withdrawal process without any prior restrictions during his deposits. The complaint was resolved by clarifying that the casino's terms prohibited the use of third-party payment methods, including bank accounts not registered in the player's name. Since the player had used accounts belonging to family members without prior approval, the breach of these rules justified the casino's actions. Consequently, the complaint was rejected due to the violation of the casino's payment policy.

I deposited 5000inr through my phone pe wallet amout is deduct but balance not show in my wallet More than 48 hours have passed, and my money is still missing. Despite contacting customer support several times, I have received copy paste reply wait for 24 hours This is completely unacceptable and strongly suggests extremely poor service or even a possible scam.The lack of transparency and total disregard for customers’ funds raises serious concerns about the platform’s legitimacy and trustworthiness. I would strongly warn other users to be very careful before depositing any money.User ID: 18124878

I deposited 5000inr through my phone pe wallet amout is deduct but balance not show in my wallet More than 48 hours have passed, and my money is still missing. Despite contacting customer support several times, I have received copy paste reply wait for 24 hours This is completely unacceptable and st

WithdrawalYou say withdrawal available for you but you can't play but withdrawal not available in my account.When i try to withdrawal it say withdrawal not available for you.Chat support said additional verification need.but i not receive any mail.and i do email many time i can add proof here.Id=658