Bet365— player complaints: 197 in English

So they take a $1000 deposit but then will accept an $18 bet on the footy at $1.90. Call them to ask for a deposit straight back considering they had no intention to turn over my deposit anyway, but then they put you on ‘hold’ and dont answer. The most ignorant company to deal with : the worst by far i have dealt with in a long online punting career - stay clear for new, experienced and otherwise . There are much much better options around

I've been their customer for 12 years, I was losing 10 years ( probably 1000 per year), but when I got much familiar with the game of tennis and football and started to win (which was very difficult, I mainly bet live bets which I watch), they contacted me to know if I need help from their gambling responsibility team. I've just started to win and they asked me if I have gambling problem. I was +5000 for the year, they started to interrupt my sessions, change the bets ( basketball lines, also accepted line movements without my permission). I started to receive messages like " we have noticed that you have lost money", but I was actually winning and during the last 3 months I was +5000. 10 years they didn't notice that I lose ( they removed my bonuses during this years, because I used them a lot, I don't have any bonuses or 2 goals ahead bonus, but its their decision, I don't complain about this). Here is why I write this.!!!!!When I started to win after 10 years of play, suddenly they decided that I might have gambling problem. Why? May be, because I don't play the casino....may be because I was winning ....When you start to win they will ban you. Better to move to another website where they will not limit and log out/ interrupt player's sessions. Can they explain why sending messages "we have noticed". What they have noticed... they just try to annoy the players who win....They tried to kick me out with changing odds and stakes. Then tell me that I have gambling problem. I continued to use the website although I was limited to 10 pounds bets for premier league games....this was not enough for them- they asked for documents , they started to treat me like a criminal.....For them if you win - you have gambling problem and treat you like criminal. If you spend your hardly earned money playing casino and cant pay your rent, you are good customer, only losers are welcome. How is this a bookmaker.... cant afford to keep a customer who wins 5000 with so much effort. Unfortunately, the government allows them to treat people like this, many people lose money they ban winners and profit billions with unfair game

Pure trash. But I asked for my account to be reinstated after a layoff of gambling, asked me 2 questions did I have a sufficient break and were my limits ok, said yes to both. I asked for live betting to be disabled because this is an option with other sportsbooks simply because I just dont want to do any live betting. He said its not possible to disable as it's connected to the sports betting. I said sure no problem leave it as it is.They then refused to open up my sports betting section because they decided to take it upon themselves to diagnose my gambling, as if they are trained psychologists. And would not reverse the decision, nobody asked me or even attempted to contact me they just abuse their power where they see fit and decided this was in my best interest like they were doing me a favour.Yet my casino my section which was on a layoff and I did not want reinstated they kept repeating if I wished to open they would do so. Insanely hypocritical and just a bunch of clowns working there.I was with them for 15-20 years, no big wins no big losses just said I wish live betting to be disabled and they went ahead and shut it all downI hope someone reads this from that company. They have zero clue what they are doing.

This UK pos bet site is a pure scam they do anything and everything to not pay out if you win and your lucky if you can even place a bet properly not to mention the app sucks needs major updating and color scheme is disgusting... The whole experience was disgusting much like UK's food ..

Just hit two bonusus. First one paid £1.25 and the next one paid 2.40. this is a running theme on my account that's actually when I manage to land a bonus. I questioned my account a couple of weeks ago it turns out the RTP on one game was running at 0.27% and they deemed this as fine. It's no better now since then either. Joke of a site

To be fair, the most reliable and fastest cash in and out and my best go to for poker and casino these days.. played there for years so credit where credits due.

Customer for years, placed a bet and it won 10ew at 22/1. Horse was later disqualified and they wouldn't honour first past the post like two other major bookies did for my pals. When questioned on live chat they came up with some bs that broke their first past the post rule. Closed my account and will never go back.

Stay away from this casino bad customer service .

Worst company of all. I tried to sign in to my account and it said I can't. I contacted their iseless live support. I told them everything they want , phone number last deposit last withdraw, last digits of my credit card I sent them a bill for my address. And at the end they say we can't open your account. COMPLETELY SCAMMERS STAY AWAY

Worst place ever. Won $1700 requested withdrawal so they banned me and couldn't tell me anything as to why except negative verification checks & yet i supplied all they asked for including, 2 lots of id, bank statements and photo proof of my bank cards. Don't ever use! Absolute scammers!!!!

Spinning wheel opens during game play at poker table, close button changes to call/reraise. Purpose designed theft and sabotage leading to fruitless hours in chat. STRAIGHT THEFT WITHOUT REFUND!!! 5EURO TICKET RIGHT NOW BET365!!!!!!!

IT'S TAKING HOURS TO REFUND ME A FIVER, YES, £5.HOW DO THEY HAVE A LICENCE?MS. COATES AND HER CRONIES ARE CROOKS.BAN THEM.

People, don't play the slot machines here—you have no chance of winning; it's terrible.

I was immediately banned after winning 500 euros.I asked the support for the reason but they replied with the generic message that your account was reviewed and has been restricted

It cannot get any worse here for at least 2 years, plus it has been a car crash greed. + greed + even more greed. The RTP stated is not what is being delivered; they have forgotten gambling is a game of chance and not just a direct deposit to their bank account. The CEO, who takes millions, is evil, and the AI they use to punish people is beyond a joke. Avoid this site; it might be a big name, but with a big name comes greed with a capital G.

awful service when you withdraw it’s takes bloody ages

I signed up put email password name address and phone number in, It then went to login,I tried to login it kept saying password not recognised, so I tried A online chat with A human they were not very helpful at all I said I was A new customer in the end they said the decision was to close my account down they said that's not what you wanted to here but the decision is final ,Don't open A account with these rude idiots

Someone used my account to place a bet, depositing my money. I disputed it, a $100.00 amount was reimbursed and within days I was promptly suspended pending me contacting my bank to reverse the amount. Shady operator indeed.

This is crazy the slots are such a scam don’t play this casino all they do is take your money what a joke. I get they don’t pay all the time but it’s getting worse u have to spend so much money and the bonuses are a joke bet 365 I hope u guys fold your business

WORST CASINO APP EVER — 1 STARWorst casino app I have ever used. I experienced repeated technical issues while playing real-money casino games, including games freezing, disconnecting, and kicking me out during active gameplay.I HAVE VIDEO AND SCREENSHOT EVIDENCE OF THESE ISSUES. I reported everything to bet365 and provided them with evidence. Instead of clearly explaining why these technical failures happened, I received repeated generic responses. Eventually, they sent me a “final response” and told me they would provide no further details.That is unacceptable when customers are gambling with real money.I am not complaining simply because I lost. Gambling involves losses and I understand that. My complaint is that real-money games were experiencing technical problems, I documented those problems, and I still did not receive a satisfactory explanation of what caused them.I have preserved my videos, screenshots, transaction history, emails, and communications with bet365. After everything I experienced and the way my complaint was handled, I would never recommend this casino app to anyone.If you decide to use bet365, record your gameplay and save everything. If something goes wrong, you will want your own evidence.1/5 — Worst casino experience I have haD